Jim Carter

customer service professional

Sarasota, FL

acfa0q@r.postjobfree.com - 941-***-****

** + years in customer service and sales. Management experience. Very fast professional learner

WORK EXPERIENCE

Customer Service Representative

apac - Sarasota, FL - July 2013 to April 2014

Responsibilities

sales. customer service. emergency dispatch

Accomplishments

with great attendance and job performance I was offered a promotion to floor support. I won lots of incentives

from our client due to sales

Skills Used

customer service. sales.

Appointment Setter. sales

SPH - Sarasota, FL - December 2012 to May 2013

appt setting. Sales. Customer service.

claim processing

united healthcare - Kingston, NY - September 2012 to December 2012

process claims UV forms and 1500 forms

Call Center Manager. Trainer

SPH marketing - Sarasota, FL - October 2010 to May 2011

Title: Quality Control Manager & New Hire Trainer & Floor Manager

Job: customer service, quality control on sales, assisting customers with escalated issues, operating auto

dialer, conducting training classes, version code reporting, dialer report, floor supervisor, coaching

Telemarketer

grand incentives - Sarasota, FL - November 2009 to November 2010

cold calling for membership renewals, account management

Reservation Agent

longboat key club resort - Longboat Key, FL - October 2008 to January 2009

opening and closing office, data entry, answer incoming calls

making outgoing calls, handling confidential information, booking rooms for guests, guest fulfillment

EDUCATION

high school

booker high - Sarasota, FL

SKILLS

Customer service (face to face/phone). Account managing. Computer hardware and software knowledge.

Conducting training classes. Management & Team Leading experience. Operating an auto-dialer. Conference

calls with a client Retail Cashier Photolab tech Pharmacy tech

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