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Customer Service Manager

Location:
Philippines
Posted:
October 06, 2014

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Resume:

JANIS F. MALLARI

**** ******** **. ******* *******

Bgy. Sun Valley, Para aque City

091********/7763288

acf9wk@r.postjobfree.com

Desired position:

Any monetary-related position, or any position that equates my experience.

BLESSED JOHN PAUL II ACADEMY

(Formerly STI Academy of Para aque)

February 2013-present

June 2003 - March 2006

Marketing Officer and School Registrar

Plans and arranges marketing strategies for each school year

Prepares marketing proposals for the school year

Saturates promotional materials of the school

Establishes tie-ups with neighbouring establishments for promotions

Facilitates school improvements and maintenance

Acts as purchasing officer

Maintains an efficient, accurate and up-to-date academic record of students

Safe keeps all student academic records

Prepares and issues students records like true copy of grades and transfer

credentials

Prepares and submits list of enrolees, students directory and class lists

to the administrative and academic committee (School Director, School

Principal, finance Officer and Academic Head)

Provides all pertinent information on the academic calendar of the school

such as enrolment and examination schedule

Formulates and implement all policies and procedures regarding student

enrolment

Prepares certificate and awards of the honour roll

Participates and coordinates with the Academic Department in the

preparation of the commencement exercises of the school

Reports directly to the School Director.

EXPERCS, INC. (Recruitment Agency)

Co-Assignment: NESTLE PHILIPPINES, INC.

Administrative Assistant/Corporate Affairs Department

March 5, 2012- August 2012/End of Contract

Handles the schedules of the Corporate Affairs Director

Setting up appointments with Directors and Heads of both private and

government sectors

Responds to solicitation correspondences

Assists in various research like government listings and stakeholders

Organizes and arranges venues for team buildings and other corporate

workshops

Directly reports to the Director of Corporate Affairs

BANCO DE ORO UNIVERSAL BANK

Branch Cashier/Bank Officer

May 2006 - October 2006

Supervises the front liners (tellers)

Monitors and balances monies in vault and the ATM

Ensures quality service and oversees compliance with bank policies and

procedures

Takes over the duties of the Branch Manager in the latter's absence

Conducts regular monthly meetings in the Cash department

Evaluates subordinates' job performance

Reports directly to the Branch Manager

STI ACADEMY OF PARANAQUE

Marketing Officer

June 2003 - March 2006

Plans and arranges marketing strategies for each school year

Prepares marketing proposals for the school year

Establishes tie-ups with neighbouring establishment for promotions

Facilitates school improvements

Arranges credit card facility with banks

Facilitates internet connections with internet providers

MANDURRIAO STAR INC.

(SM Department Store - SM City Bicutan)

Treasury Supervisor

October 17, 2002 - March 9, 2003

Manages the cash flow of the SM branch

Balances and replenishes the cash of all the ATM machines in the branch

Supervises the Foreign Exchange department from time to time

Supervises the personnel in the Treasury department

Schedules employee rotations

Evaluates subordinates' job performance

UNITED COCONUT PLANTERS BANK

Management Development Program Trainee (MDP-Trainee)

Cash Supervisor - Bicutan Branch

October 16, 1991 - July 2000

Supervises the front liners (tellers)

Monitors and balances monies in vault and the ATM

Ensures quality service and oversees compliance with bank policies and

procedures

Takes over the duties of the Branch Manager in the latter's absence

Conducts regular monthly meetings in the Cash department

Evaluates subordinates' job performance

Masahe Express

Therapeutic Outcall Massage

Marimar Village Para aque City

October 2012 - present

Designation: Co-owner

Manages home service massage

Procures employees (administrative and therapists)

Oversees the dispatching of therapists

Plans and arranges marketing strategies

Relax At Home

Therapeutic Home Service Massage

Moonwalk Para aque

February 2006 - September 2012

Designation: Co-owner

Manages home service massage

Procures employees (administrative and therapists)

Oversees the dispatching of therapists

Plans and arranges marketing strategies

Supercalifragilisticexpialidocious Trading/Supercali Trading

Makati, Makati City

February 2007 - September 2010

Designation: Co-owner

Oversees the business operations

Plans and arranges marketing strategies

Oversees and manages product research and development

RIDE FOR A CAUSE (R.F.A.C)

Voluntary outreach program of riders to our less fortunate brethren mostly

abandoned children.

RIDERS OF MOTHER EARTH (R.O.M.E)

Consists of concerned motorcycle riders in cooperation with local

government to help facilitate environmental projects like tree planting at

along C6.

HELP ENCOURAGE LAWFUL MOTORISTS' ENVIRONMENT TOGETHER (H.E.L.ME.T)

An advocacy which fosters motorcycle riders to ride safely by following

traffic rules and wear protective gears. These reminders are being done in

cooperation with the local government and private institutions through

lectures (Safety Riding Tips) and distribution of fliers.

BDO Seminars:

Signature Analysis and Forgery Detection

Mr Jesus M. Belanio

Bank Products and Services Seminar

Head Office Officers

Unit Investment Trust Fund

Maita F. Galvez

Anna Marie C. Angel

BDO Rewards Training Program

Branch Process Administration/Branch Cashiering Seminar

Ms. Ethel Villany

Anti-Money Laundering Act Seminar

Mr. Mario Rabanal

Mr. Peter S. Lo

Signature Verification

Ms. Zenaida J. Torres/NBI Document Examiner III

Sales Monitoring/Sales Training

Mr Francis Lagman

Fraud/IT

Accounting

Cash Service

Professional Image and Customer (Service Workshop)

UCPB Seminars:

January 28, 2003 Effective Performance Appraisal

October 26, 2002 Counterfeit Detection Seminar

SM Training Center, Cubao

March 2000 Management Development Program

United Coconut Planters Bank, Head Office

November 1996 Performance Appraisal System

Conducted by: Ms. Cynthia de Rivera

Writing Effective Business Communication

Conducted by: Ms. Isabel Sevilla Soriano

October 5, 1995 Total Customer Satisfaction - Training Support

Conducted by: Ms. Amelia S. Go Yanko/AVP

Technical Education Dept.-HRD

September 25-27, Essential Supervision Course

Conducted by: Mr. Eduardo T. Caniza

May 18-19, 1995 Advanced Signature Verification

Conducted by: Ms. Zenaida Torres/NBI

March 25, 1995 Senior Tellers and MUB: Partners in Training

Conducted by: Ms. Rosario Gutierez/MUB Manager

February 07, 1992 Bank Orientation Program

I am a hard-working and a conscientious individual. My tenures at highly

respected companies are attested to my ability. I handled multiple tasks on

a daily basis competently, working well under pressure. Adaptable,

dedicated and supportive to management illustrates my potential value to

your Company.

College:

University Of Santo Tomas 1986 - 1990

Business Administration

Bachelor of Science in Commerce

Secondary level:

Saint Rita College (Top 10 Student, Loyalty

Awardee)

1982 - 1986

Primary level:

Saint Rita School Top 10 Student

1976 - 1982

Product research, marketing research, personnel handling, customer service,

signature analysis and verification, counterfeit detection of US dollar and

Peso (Old notes) and analytical skills developed through the years of

experience from respected companies and personal business.

MA. TERESA D. TAMAYO

Senior Vice-President

United Coconut Planters Bank

FB Harrison Branch, Manila

Contact number 551-9381

FELIPE ALEGRIA

Finance Officer

Blessed John Paul II Academy

4917 Gladiola St.

Marimar 2 Village

Sun Valley, Para aque City

Contact number: 8280519

ATTY. ARNOLD G. FRANE

Anti-Money Laundering Council Secretariat

Bangko Sentral ng Pilipinas

Room 507 5/F EDPC Bldg.,

Malate, Manila

Contact number 708-7069

Email address: acf9wk@r.postjobfree.com

RAMI S. RAMOS

Operations Director

Global Innov8ion Inc.

4/F 820 Building JP Rizal St.,

Bgy Poblacion Makati City

Contact no. 091********

FLORDELYN ERNAS CALIOS

Events Coordinator

Astoria Vacation and Leisure Club Inc.

No. 22 general Araneta St. corner Atienza bgy. San Antonio,

Pasig City

Contact No. 099********



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