BUSINESS MANAGEMENT & OPERATIONS EXCELLENCE

Project Management ? Process Improvement ? Technology Innovation

Proactive, hands-on Business Leader with broad-ranging strategic and

tactical experience. Leverage project, process and technology management

expertise to motivate and lead multi-disciplinary teams in the delivery of

customer-focused, game-changing results. Keen observer with a knack for

readily assessing organizational and group needs. Evaluate, advocate, plan

and apply best practices to streamline processes, manage projects, resolve

problems, and help steer talent through key junctures of growth and

development. Trusted advisor and collaborative business partner across IT,

sales and marketing, finance, client services and human resources at

entrepreneurial to global Fortune 100 companies.

* Project/Program/Portfolio Management * Operations & Technology

Best Practices * Strategic & Tactical Planning

* Process Analysis & Improvement * Customer Relationship Management

(CRM) * Change Management

* Sales Force Automation (SFA) * Consulting Advisory & Assessment

Services * Financial Analysis & Control

* Software Development Lifecycle * Training & Organizational

Development * Regulatory Compliance

Education / Certifications

The Wharton School, University of Pennsylvania. MBA, Management. BS,

Economics, Summa cum laude.

Project Management Professional (PMP), Project Management Institute.

Six Sigma Green Belt.

Professional Experience

WISSolutions - Morristown, NJ 2007-2010 / 2012-Present

Consulting services for project management, business operations analysis

and improvement, and business planning.

Principal / Senior Consultant & Chief Catalyst

Provide portfolio/program/project management, business planning,

operational transformation and process improvement advisory and

implementation services to clients in pharmaceutical, financial,

insurance and technology services industries.

Engagements have included:

. Enterprise-wide project management and process facilitation to define,

enable and roll-out new international expansion capabilities (currency

conversions, language translations, global regulations, etc.) for a

rapidly growing $550M pharmaceutical health care meeting and speaker

planning service provider (Advanced Health Media).

. National market expansion project planning, CRM evaluation and

implementation for regional workers' compensation services provider

(First Managed Care Option).

. Business Continuity Planning for an innovative Inc. 5000 pharmacy

benefits manager (The Macaluso Group).

. GMP compliant Learning Management System implementation for a

pharmaceuticals manufacturer (Cherokee Pharmaceuticals).

. Human Resources Information Management System process improvement

requirements mapping for a global financial services organization (CIT

Financial Group).

. Business Plan development and CRM preparation for a startup visual

communications technology integrator seeking equity funding (Business

TV).

Jackson Hewitt Tax Services Inc. - Parsippany, NJ 2011-2012

Private national franchised provider of individual federal and state

income tax preparation services throughout the US.

Director, Enterprise Program Management - Reported to VP Corporate

Strategy

. Established a new Enterprise Project Management Office function to

promote best project management practices across enterprise operations

for efficient planning, monitoring and delivery of critical tax season

initiatives.

. Created online SharePoint environment in under 3 months to support

collaboration, document management and cross-functional workflow

processing to be operational in timely and transparent manner through

the demanding tax season.

. Streamlined and automated vital weekly management reporting and project

analysis processes, measurably reducing excessive manual effort (from

days to hours) required to support 2012 weekly in-season efforts over

prior year.

One Call Care Management (formerly One Call Medical) - Parsippany, NJ

2005-2006

National insurance services provider of radiology diagnostic support for

expediting injured workers' return-to-work.

Vice President, Process Excellence - Reported to CEO

Stewarded company-wide Project and Process Excellence initiatives in IT,

Marketing, Finance, Sales, and Client Services, spearheading disciplined

project management and continuous improvement practices and policies.

One Call Care Management (continued)

. Created and instituted a portfolio and project management strategy

based on strategic alignment and risk assessment methodology best-

practices. Enhanced project visibility and prompted resource assignment

based on anticipated measurable contribution to strategic objectives.

Led to resource reallocation to support the development and launch of a

new web-based customer referral program, generating $1M in added

revenue from a $50K investment.

. Partnered with IT leadership to orchestrate and manage an in-house

custom-designed customer service operations support project to replace

a failing Siebel-based call center implementation initiative. Decreased

total development and implementation costs from the strained Siebel

call center effort by 75%.

. Partnered with Finance team to reengineer customer invoice processing

which decreased handling errors by 50%, reduced annual labor expenses

by $1M, and improved cash flow turnaround time.

. Advised Senior Executive Committee and consulted regularly with

department heads to identify and advance opportunities for streamlining

business activities and optimizing resource use for maximum return on

investment.

C3i, Inc. - Morristown, NJ 2003-2004

Private international supplier of Oracle / Siebel CRM and Sales &

Marketing Analytical Services to life science clients.

Director, Project Management Office - Reported to CIO

Established a new Project Management Office to optimize global resource

utilization across different cultures and foster agile responsiveness to

growing and changing international demands.

. Led global technology project planning, execution, resource management,

cost control and post-mortem review, directing and training 20-person

IT staff in best project management practices.

. Created web-based cross-functional project management approach that

facilitated vital international collaboration needed to rapidly start-

up a company-first offshore call center in India. This provided a call

center startup process prototype for establishing additional company

Call Centers at alternate offshore locations.

. Project managed the rollout of a new global technical infrastructure

and operating processes, enabling timely and reliable offshore Call

Center service delivery to the first pharmaceutical client on a tight

schedule in only six months.

. Set and monitored key project performance indicators, helping to ensure

on-time, on-budget, and on-spec delivery.

Phoenix Marketing Group (current subsidiary of Express Scripts) - Lincoln

Park, NJ 1998-2000

National Pharmaceuticals Sales & Marketing Services provider.

Vice President, Information Technology Services - Reported to COO

Planned and directed all technology initiatives, policies and practices

to turn around an under-performing 40-person IT department. The

comprehensive restructuring effort enabled the IT organization to

reliably support new customers and 30+% corporate revenue growth ($25M to

$33M) over three years, securing company viability for sale to Express

Scripts.

. Recruited and developed core management positions; reorganized staff

roles and processes across applications development, helpdesk services,

data center operations and training, improving productivity and morale,

reducing turnover by 10% and significantly increasing customer

satisfaction (as measured by quarterly survey responses).

. Led $1M technology architecture and service delivery overhaul of

systems, processes, and personnel in ten months to meet aggressive

growth targets and pressing Y2K demands. Built compliant and scalable

operation that improved system stability and security, averted

threatened regulatory penalties, and reduced operating expenses by

$100K.

. Implemented and supported Sales Force Automation initiatives and

fulfillment operations for small growing national pharmaceutical

companies.

Hoffmann-La Roche Inc. / Roche Laboratories Inc. - Nutley, NJ 1996-1998

Business Relationship Manager, IT Services; Manager, Applied Sales

Technologies

. Cultivated partner relationships with Sales & Marketing Business Unit

leaders, IT teams and vendor suppliers to align technology services and

business priorities for maximum benefit realization from $4.5M project

portfolio.

. Designed and launched an innovative CRM / Sales Force Automation

solution entailing an industry-first use of PDA's for electronic

signature capture by 2500 sales representatives across six national

divisions. Increased field productivity, enabled faster sample

accountability responsiveness to regulatory inquiries, and provided

prototype input to proposed FDA legislation that eventually became 21

CFR Part 11 regulations.

. Streamlined in-house and vendor sales support and quality control

processes, cutting annual expenses over $120K, decreasing idle field

time, reducing average service time-to-resolution by 10%, and

mitigating compliance exposure.

Novartis Pharmaceuticals Corporation (formerly Sandoz Pharmaceuticals) -

East Hanover, NJ 1989-1996

Associate Director, Office Technologies; Manager, Business Systems

Support; Manager, Sales Systems

. Designed and launched an industry-first, laptop-based Sales Force

Automation / CRM solution for detailing highly regulated

pharmaceuticals nationally, generating an estimated 3-year $30M benefit

from a $5M rollout investment.

Professional Affiliations

* Project Management Institute * American Society for Quality *

Council of Technology Advisors

* The Human Capital Institute * NJ Organizational Development Society

* The Wharton Club

13 Carla Court, Morr[?]

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http://www.linkedin.com/in/ellenmwiss

Ellen M. Wiss, MBA, PMP

Ellen M. Wiss, MBA, PMP

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