905-***-****

acf9up@r.postjobfree.com

**** *** ****

Palgrave, Ontario

Silvia Conte

Summary of As a results-driven sale professional in the customer

Experience service/transportation sector where my 20 years of

progressive experience in the industry can add value

to a customer-centric team.

Skill and Extensive experience in servicing customers, both

Abilities in-person and by telephone. An independent

self-starter.

Superior communications skills in dealing with

customers, co-workers,

and employees. Both verbal and written skills are

strong.

Well organized and highly efficient working in a

multi-tasking dynamic environment. Ability to plan,

organize, prepare reports and adapt effectively to

change.

Documentation completed to ensure all information is

accurate.

Energetic. Hard Working. Entrepreneurial. Accountable

and Pro-Active.

Organized, detail-oriented - excellent follow-up

skills are essential

Work well independently but I am also an excellent

team player

Work

Experience

Duca Financial Services

2013 - Present

Member Service Representative-Part Time

Full range of financial services to members while

promoting and looking for new members

Increase members satisfaction with services provided

Promoting services by offering full range of financial

products to meet their needs and requirements

Assists with Branch Manager general duties

Keen attention to detail

Have been out of the work force - companion/care given

for my parents as well

As assisting my handicapped husband

Epic Express/Canadian Freightways

- 2012

Account Executive/Senior Sales Executive

Responsible for designated territory from prospecting

to closing-surpass the goals set for me each year

Identify new business opportunities - by phone or in

person

Develop strategies which translated into valuable

solutions for customers

Work with all departments-developing a strong working

relationship with customers

Papineau Transport/Cabano Transport 1989 - 1999

Account Manager/Sales Representive

Identified leads within my designated territory.

Designed solutions for customers

Responsible for entire sales cycle, including both

long and short term outlook

Ensured growth by communicating and networking leads

Abov Above companies operate under the Transforce

Name (umbrella)

Via Rail

1980 -- 1999

Ticket Sales/Customer Service/Group Sales

Achievements

Top Domestic Territory Growth - 2 years in row

Achieved bonus for the last 36 months - during

2008-2010

Increased US & Domestic sales revenue by identifying

new sales opportunities

Ranked as top sales and "President Club" member

Assisted in a customer-service fact-finding team that

surveyed existing personnel and benchmarked

competitors to develop the basis for the company's new

program

Served as company representative on the transportation

committee where management discussed mutual customer

service concerns

Education Business Administration 1978-1980

Humber College

-PSS Training 2000/09

- WHMIS 2008/10

- proficiency with AS400/Microsoft Office/Microsoft

Outlook/

Word/Excel and CRM

References upon request

Contact this candidate