Melanie Foord **** Silverthorn Square, Pickering, ON L1V 5M7

H: 905-***-****

C: 416-***-****

acf9s0@r.postjobfree.com

http://ca.linkedin.com/in/melaniefoord/

PROFESSIONAL SUMMARY:

• A polished, professional and discrete Executive Assistant with 15+ years of progressive, multi-faceted

experience in directing all aspects of an office. Skilled in Marketing Communications, Retail and HR. Flexible at

adapting to change and consistently presenting diverse deliverables ahead of schedule.

• Superior organization, creative and multi-tasking abilities. Able to quickly master core job requirements and

expand into additional functions as required.

• Excellent Communication Skills • Advanced Computer expertise (Word, Excel, PowerPoint)

• Highly Creative Problem Solver • Strong Data Analytics ability

• Excellent Organizational Abilities • Process Improvement Initiator

• Customer Focused • Proven Ability in Issue Resolution

WORK EXPERIENCE:

Executive Assistant to the President & Office Manager

Paradigm Quest Inc. June 2014 – September 2014 (contract)

Fortune 500 company providing Business Process Outsourcing (BPO) services to Canadian Mortgage Industry.

• Provided administrative support to the President and her 8 member Senior Leadership Team for this entrepreneurial

and growth-oriented Profit 500 company.

• Maintained calendars, schedules, appointments, meetings and reminder system for senior executives.

• Arranged travel, hotel and itineraries for senior leaders and guests.

• Responsible for Meeting and Special Event planning including venue choice, catering, agendas, presentations and

promotional gifts.

• Responsible for special administrative and research projects including budget reconciliation.

• Managed and had oversight of corporate budget for office and facilities management across the organization.

• Managed, coached and mentored Administrative Assistant.

• Negotiated contracts and service-level agreements for third-party suppliers and service providers.

• Coordinated company-wide social events and health and safety activities.

• Re-categorized paper and on-line files for efficient document location.

• Created tracking system for all provincial licensing renewals.

• Responsible for administration of yearly charity event including tracking attendance, creating database for future follow-up,

creating simplified tax receipt system and prize coordination.

• Utilized advanced PowerPoint capabilities to create sponsorship presentation and sell sheets for all Silent Auction items.

Credited for “Best Ever” results.

Executive Assistant / Assistant-Directors, Supply Chain & Merchandising

Home Depot of Canada March 2010 - December 2013

Canadian Head Office of world’s largest home improvement retailer

• Experienced Executive-level Assistant, ably supporting diverse and concurrent needs for one to five

individuals. A trusted right-hand and confidant.

Melanie Foord

H: 905-***-****

acf9s0@r.postjobfree.com Page 2

• Results-oriented administrator with hands-on skill in inter-departmental project facilitation, managing interactions and

acting as liaison with individuals from front-line workers to Senior Leadership Team.

• Successfully managed complex calendars, international travel and expenses, departmental budgeting, coordinating full day

conferences and events and detailed and accurate Minute taking.

• Acted as main point-of-contact during executives’ travel and vacation absences.

• Demonstrated ability for “Doing whatever it takes” to get the job done while skillfully balancing the needs of all participants

and following corporate guidelines.

• Proven analytical, organizational, interpersonal and communications skill with the experience required to remain highly

focused and exceptionally productive in fast-paced, demanding settings.

• Reliably delivered all requested deliverables on time, and usually ahead of time, with enhanced features.

• Always available even during non-work hours and vacation to ensure that projects flowed smoothly with no interruptions.

• Process Improvement Facilitator. Consistently takes initiative to improve corporate processes and procedures.

• Willing to go above and beyond job requirements. Volunteered to spear head New Hire Orientation presentation for HR

department, creating 80+ slide PowerPoint deck as foundation for company-wide training.

• Created master template and individual turn-key Vacation Tracker solution, rolled out to entire Supply Chain team enabling

“one glance” summary of departmental coverage and days owing.

• Member of IPR “Employer of Choice” Committee, driving improvements in internal processes to ensure marked

improvement in future EOC employee surveys.

• Recipient of multiple “Homer Awards” for contributions above and beyond regular job requirements.

Assistant to GM / Sales Operations Manager, Canada

ViewSonic Corporation Canada 1995-2008

Canadian Head Office of a global computer display manufacturer (LCDs, HDTVs, Projectors etc.)

• Responsible for facilitating the smooth day-to-day flow of Canadian office and sales operations, including

Marketing Communications, Partner Promotions, Event Logistics, Co-op Fund Management, Marketing Collateral,

Data Analytics/Reporting, and Special Project Management.

• Opened initial Canadian head office for ViewSonic. Sourced office suppliers. Negotiated contracts. Interviewed and hired

staff. Co-ordinated all services. Acted as Canadian HR liaison.

• Organized, tracked and controlled heavy workflow of diverse responsibilities through multiple departments (Order Control,

Warehousing, Traffic, Finance and Customer Service).

• Primary trouble-shooter for successful resolution of customer service issues.

• Conducted extensive data analysis to provide user-friendly reports customized for rep, territory and channel.

• Handled all aspects of regional Trade Shows, Training Seminars and Special Events Logistics.

• Managed Canadian Web Portal and on-line Press Centre.

• Established strong communication vehicles, including Promo Sheets, Executive Management Reports, and Reseller

Training Curriculum, which became "Best Practice" templates for US head office.

• Re-designed internal processes to reduce marketing claims turn-around from 6 weeks to 3 days.

• Consistently translated obscure product features into a saleable benefit package and created educational promotional pieces,

successfully selling higher priced product against lower priced competition.

• Designed and executed successful National Marketing campaigns for Corporate/Reseller/Distribution.

• Created and implemented effective Channel Marketing Programs at Dealer & Distributor level, including motivational

Promotions and advanced level Educational Sales Training.

EDUCATION & PROFESSIONAL DEVELOPMENT:

• Honours BSc.F, University of Toronto; Recipient of 15 scholarships and awards.

• Certificate in E-Marketing: CMA/Canadian Marketing Association.

• Company sponsored upgrading courses in:

• Excel • PowerPoint • Word • Desktop Publishing Design • Microsoft Visio • Microsoft Project

• Microsoft SharePoint • Microsoft Access • Customer Relations • CRM Software

• Studied French for six years.

Melanie Foord

H: 905-***-****

acf9s0@r.postjobfree.com Page 3

VOLUNTEER WORK & INTERESTS:

• Extensive non-profit volunteer experience with Nanny Angel Network.

• Executive Board Secretary for St. Paul’s Anglican Church.

• Create and Desktop Publish newsletter and promotional pieces for charities and non-profits.

• Design and create scenery and costumes for amateur theatrical productions.

Contact this candidate