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Customer Service Management

Location:
Greensboro, NC
Posted:
October 05, 2014

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Resume:

Anouar A. Ali *** Burlingate Dr. Apt: C

Greensboro, NC 27407

336-***-****

acf9ru@r.postjobfree.com

EDUCATION

B.S. Business Management July 2013

ECPI University, Greensboro, NC

Honors: Dean’s list, Spring 2013 Student Ambassador

Pharmacy Technology Diploma June 2009

Brookstone College, Greensboro, NC

Honors: President’s list, Perfect attendance, Honor Roll, Typist Award, Pharmacy Technology Student of the Year Finalist,

Who’s Who Among Students in American Junior Colleges

SKILLS

• •

Languages: French, Dutch, Djerma, Hausa, Human resources

Fulfulde, English • Business process improvement

• Business communication • Organization leadership & management

• Customer service • Operation management

• Microsoft Windows • Managerial process & communication

• Microsoft Word • Marketing management

• Microsoft Excel • Statistics

• Financial management

WORK EXPERIENCE

Production Supervisor 2008-Present

Panera Bread, LLC, Greensboro, NC

• Supervises all activities of hourly Production workers at the Plant.

• Mentor Production Employees in Best Practices

• Participate in corrective action, counseling, and employment related company decisions

• Train employees on production methods, different positions, policies, GMP

Attend and contribute to departmental meetings

• Maintain product, ingredients inventory and prepare various types of bread

• Coordinate work assignments, and monitor performances

• Provide training, performance feedback, and disciplinary recommendations, as needed

• Provide a clean, safe working environment for all personnel and visiting customers

• Maintain a positive attitude in a highly intense environment

Group Lead 2003-2006

Pal Krat, The Netherlands

• Managed and supervised employees in daily production activities in order to meet quota

• Maintained inventory

CERTIFICATIONS

• Project Management-ECPI

• American Heart Association- CPR

• AIB International, Inc.- GMP’s and You, Traceability and Recall, Storage practices, Incoming Material Inspections,

When Clean Means Clean, Temperature Control, Storage Practices-The Ins and Outs of Inventory, Food Security, Food

Defense on the Front Line, Allergen Control



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