sonia m. greenhagen

acf9qv@r.postjobfree.com Mobile: 551-***-****

HUMAN RESOURCES MANAGER

< Human resources experience in government, retail, medical response and

manufacturing, servicing from 75 to 240 employees in both union and non

union organizations.

< Trained employees on conducting investigations, performance evaluations,

interviewing techniques, workplace violence, sexual harassment, union

avoidance and labor relations.

< Developed personnel policies and procedures and employee handbooks.

< Extensive experience in contract negotiations (first chair), contract

interpretation, reclassification grievances and arbitrations.

< Attended and successfully won 98% of unemployment hearings on behalf of

the company.

< Experience in hiring, selection and placement, new hire orientation and

outplacement services.

Professional Experience

ENVIRONMENTAL OFFICE SOLUTIONS, East Hartford, CT

6/2014 - 10/2014

HUMAN RESOURCES

Human Resources MANAGER

Newly created human resource and payroll position in a manufacturing

company of approximately 90 total employees. I was responsible for

entering HRIS and payroll information, new hire on-boarding, training,

disciplinary actions, vacation tracking, coordinating temporary services,

unemployment claims, writing numerous SOP's and more.

RR DONNELLY, Avon, CT

3/2013 - 1/2014

HUMAN RESOURCES

Human Resources Supervisor

Responsible for human resource and payroll administration for 96 employees

at this manufacturing plant. My position's role entailed

entering payroll data, new hire processing, recruiting and selection,

worker's compensation, employee development, training, AAP, OSHA recording,

disciplinary actions, safety audits and investigations, SAP approvals, HRIS

system entries, vacation tracking, coordinating temporary services,

unemployment claims and setting up candidate interviews with members of the

management team using Outlook calendar invitations.

KAMSON CORPORATION, Bloomfield, CT

9/2009 - 10/2012

Property Management

Property Manager

Successfully achieved 100% occupancy of 162 units on over more than 30

acres. Directed all daily operations, supervised property staff, showed and

leased apartments, processed rental applications, handled resident

complaints/issues, developed and tracked all leads and followed up on

prospects, budget development and compliance with concessions, promotions

and property rules and regulations, assigned and tracked all service

requests, completed entries into leasing and rental systems, conducted move

in and move out inspections, assessed damages, performed outside market

studies, responsible for marketing and advertising and handled payroll.

HIRE ASPIRATIONS, New Britain, CT 5/2008 - 7/2009

Outplacement

Call Center Representative

Offered career consultations to unemployed people by providing them with

transitioning options to get them back to work; scheduled meetings onto the

Advisors' calendars using Outlook. Made and tracked calls, reported on

leads using Salesforce and worked on special administrative projects.

HOME DEPOT, Windham, CT

3/2006 - 4/2008

Retailer

Human Resources Manager

Provided human resources services to 120 associates including hiring,

staffing and placement, new hire orientation. Provided human resources

input as a member of a 5 member store management team. Administered

compensation, performance reviews, workforce planning and forecasting,

employee development, HR metrics, safety compliance and investigations,

benefits administration and legal issues related to employment. Assisted

Store Manager with delegating projects to Assistant Store Managers and

Department Heads. Participated in community events to support local

charities.

AMERICAN MEDICAL RESPONSE, Waterbury, CT

4/2003 - 12/2005

Emergency Response

Human Resources Manager

Very strong labor relations presence in two locations (Southington and

Waterbury). Successfully worked as a member of management with union

officials to provide fair and consistent human resources services to 240

employees including contract interpretation, grievance resolution,

investigations and disciplinary actions. Fought approximately 15

unemployment cases without any witnesses and won all but one case because

my witness refused to attend. Managed JD Edwards personnel management

system, staffing and retention tracking, employee recognition programs,

OSHA compliance, recruiting, OFCCP audits, company acquisitions, exit

interviews and budget development. Participated in activities within the

community to support special causes.

CONNECTICUT DEPARTMENT OF ADMINISTRATION SERVICES, Hartford, CT

10/1996 - 4/2002

State Government

Human Resources Manager

Provided human resources services to various State agencies on

classification and compensation, staffing. strategic and business planning,

labor relations, contract interpretation, job assessment and organizational

analysis.

. Served as project manager for statewide Telecommuting Program.

Oversaw the entire program including development of a manual, program

promotion, training of staff using Powerpoint presentations,

evaluation and analysis of results, union negotiation and reporting to

the General Assembly.

. Served as a consultant to the Department of Mental Health and

Addiction at Norwich Hospital to assist in locating jobs for 500

employees who were targeted for layoff due to hospital closure.

Developed strategic plan in cooperation with outside agencies and

private sector companies, interviews and counseled employees and

developed and maintained a tracking system.

CONNECTICUT BOARD OF PAROLE, Hartford, CT

8/1994 - 10/1996

State Government

Personnel Officer Level II

Responsible for overseeing all aspects of personnel administration and

payroll including labor relations, negotiated new union contracts,

recruiting, development and enforcement of personnel policies and

procedures, performance evaluations, compensation and benefits management,

CHRO hearings and contract interpretation. Supervised a payroll clerk and

two financial clerks.

CONNECTICUT DEPARTMENT OF CORRECTIONS, Hartford, CT

4/1992 - 8/1994

State Government

Personnel Officer

Provided human resources services to the agency's Training Academy. Served

as trainer for Statewide Automated Personnel System (HRIS). Coordinated

the agency's decentralized promotion examination process. Supervised

Personnel Aide and Secretary.

Education

University of Connecticut, Storrs, CT

Bachelor of Arts in Psychology - 1991

Concentration in Human Resources Management

ASSOCIATIONS

Former member of SHRM

Current member of National Association of Professional Women

SOFTWARE SKILLS

Advanced in Outlook, Word and Powerpoint; Proficient in Excel and HRIS

(PeopleSoft, JD Edwards, Timekron, AIMS, Open Hire, Kronos); Community

Management (Leasing Desk, MRI)

741 Middle Turnpike East

Manchester, CT 06040

741 Middle Turnpike East

Manchester, CT 06040

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