Gerri Erbaugh

*** *. ***** **., *********, IN ***23

***/***-****

I have a strong Customer Service Background and enjoy working with people. I’m

interested in a part-time position utilizing these skills.

Experience:

I have thirty-five years of experience with State Farm Insurance in various positions:

Secretary, BI Superintendent Secretary, Office Claim Representative, Customer

Service Representative, Auto Claims Processor, and after retirement from the Regional

Office, Independent Agency Customer Service Representative.

Duties:

Prepare correspondence & documents per Superintendent’s direction; maintain files;

review & properly code Agent’s payments; Prepare & present Agency Staff Training

Manual; review incoming file contents & closing files once complete; handle incoming

calls to Auto Claims; review new auto claims, talking with policyholders & claimants,

explaining the claim process & start the claim process; review estimates & talk with

repairers regarding questions, repair issues.

In Agent’s Office, all phases of customer service, answering incoming calls & walk-in

customers, taking premium payments, coordinating with Claims, Underwriting

Departments, Monthly Payment Plan, prepare bank deposits, filing, along with other

duties as assigned.