PRISCILA NOE LAPUENTE

Career Focus

Recent college graduate (Masters degree) and energetic hospitality professional with 7 years in the restaurant industry and 2.5 years in resort properties. Strong background in all aspects of customer service and support, accustomed to working in fast-paced environments with success in effectively handling difficult client situations while delivering superb service with a smile.

Experience

Senior Front Desk Agent/Concierge Services/Trainer/Rooms Coordinator May 2012 to Current Mondrian South Beach Hotel - Miami Beach, Florida

Checked guests in and out in an energetic and professional manner utilizing the 9 ETHOS of the company and answered guests' requests promptly Advised guests on places to visit and other venues of interest and booked reservations, tours, and other activities Assisted in the training of new employees Assisted condo-side owners and tenants with reservations and inquiries Assured balance-of-the-house through proper communication with Housekeeping team and careful attention to room availability and profit-maximization for the hotel Responsible for maintaining an accurate cash bank, processing cash and credit card transactions and ensuring all cash out reports are complete on a daily basis. Processed third-party credit card authorizations for future guests and groups Encouraged and trusted with making management-level decisions to the greatest extent of my abilities Key Employee-Hostess Trainer December 2007 to July 2012 P.F. Changs China Bistro - Miami, Florida

Assisted managers with restaurant operations including delegating assignments, supporting staff, taking orders and assisting guests; Facilitated inventory management, aided coworkers in daily tasks and demonstrated a flexible and friendly attitude.Maintained awareness on diverse products, prices, and procedures to perform functions productively; ensured a clean and organized environment consistently Certified National Hostess Trainer May 2005 to December 2007 P.F. Changs China Bistro - Orlando, Florida

Managed training and coaching of new employees on responsibilities, procedures, workflow and other company aspects Accommodated and greeted guests, answered telephone inquiries courteously, resolved issues encountered exhibiting problem solving skills and supervised employees competently

Education and Coursework

Masters : International Relations-Comparative Politics, May 2014 University of Miami - Coral Gables, Florida 3.5 GPA Bachelor of Arts : International Relations- Latin America, December 2007 Rollins College - Winter Park, Florida 3.43 GPA National Political Science Honors Society member Associate : Arts, May 2005 Valencia Community College - Orlando, Florida 3.89 GPA Honors Society member

Other Skills

Proficiency in English and Spanish plus skilled in conversational Italian Extensive experience with Opera, Epitome and Aloha, plus trained ability in computer programs including Word, Power Point and Excel

1912 SW 23rd Terr, #3, Miami FL 33145 Home: 407-***-**** - acf9pb@r.postjobfree.com