Yolanda Espinoza

510-***-**** acf9kk@r.postjobfree.com 1885 Grove Way Castro Valley, Ca. 94546

Profile

A customer service specialist with a wide range of experience in shipping, and receiving,

inventory management, sales, courier, invoicing, and packaging. Rapidly acquires and

applies new concepts, able to work on own initiative or as a part of a team. Proven

leadership skills involving managing, developing and motivating teams to achieve their

objectives. Dedicated to maintain high quality standards, first-class analytical, design and

problem solving skills.

LAB TECHNICIAN, ABB-CONCISE; ALAMEDA, CA - 2001 - 2013

Responsible for the supervision of a staff of 3-6 people within the lab department. In

charge of the recruitment and training of lab associates. Managed and executed

requirements of high revenue commercial accounts through extensive follow-up

procedures. Reviewed correct processing procedures of; picking, packing, and shipping of

numerous accounts with specific requirements exited at all times. Preformed all back room

duties as to maintaining a clean, and safe work environment. As well as organization of all

arriving merchandise. Improving customer service based on client response through the

development of new policies and methods. Successfully handled all customer related

issues.

Education

Buena High School, Ventura CA

Skills

Knowledgeable with Microsoft Office programs (Word, Excel, PowerPoint, Access)

References

Greg Goodhart 510-***-**** Supervisor

Retna Sabharwal 510-***-**** Supervisor

Sherey Willcove 510-***-**** Coworker