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Customer Service Manager

Location:
Rio Rancho, NM
Salary:
45,000.00
Posted:
October 04, 2014

Contact this candidate

Resume:

CAROLYN MARIE BOYCE

*** ******* **. **.

Rio Rancho, 87124

317-***-****–cell

acf9h1@r.postjobfree.com

I am seeking the Aquatic Manager where my training, experience, knowledge and

leadership shills will make me a valuable member to their team..

I have enclosed a copy of my resume, which will permit you to examine my education,

background and abilities As you will note, I have more than 20 years experience in all

facets of aquatics and sport event management: Midwest Water Polo Committee Board

Member, and as a Head Swim Coach..

I have a strong background in employee management, volunteer coordination; and

Leadership. I have supervised over 200 full and part time employees, and over 250

volunteers in sport event management and Bookkeeping, I have worked with the public

and media relations. Olympic games, Pan American Games, Pan Pacific Games, Olympic

Trails in Swimming, Diving, Synchronized Swimming and Track and Field. GTE and

Clay Courts Tennis Championships, National Swimming and Diving Championship,

NCAA and Big 10 Swimming and Diving Championship, World Swimming

Championships. I was one of the original people that formed the mid west Water Polo

committee, hosted the Mid West Polo during my time as the Aquatic Director at the

Indianapolis Parks and Recreation, Golf Operation and Management, Aquatic Director

YMCA of Norwalk. Currently the Head Swim Coach for Hendricks Elite Aquatics Team.

Thank you for your time and professional courtesy in reviewing this material. I am

looking forward to meeting with you in the near future.

Sincerely,

Carolyn M. Boyce

Carolyn Boyce

Resume Enclosed

CAROL YN MARIE BOYCE

201 Pinnacle Dr. SE

Rio Rancho, NM 87124

317-***-**** – cell

acf9h1@r.postjobfree.com

OBJECTIVE: A challenging position as an Aquatic Mansger, where my education,

background and abilities will be of value. Providing opportunities for personal

development based upon job performance and outstanding achievements.

Summary: Over 25 years combined progressive experience Qualification: in positions

including Aquatic Manager, Teaching, Coaching Aquatic Program Coordinator, Special

Events Coordinator, Director of Concessions, and Volunteer Coordinator.

* Strong personal background including supervision of up to 200+ employees and

coordination of over 190 volunteers.

* History of running of events including: 2000 Tall Ship Tour in NY, 1996 Olympic

Games, US Olympic Trails, NCAA Championships, GTE Tennis Championships, Clay

Courts Tennis Championships, YMCA Master Championships, Golf Operation

Experience:

Association Aquatic Director for Central New Mexico and Santa fe:;

Development and implementation of all Aquatic

Create and manage for more than $500,000.

Oversee all training, supervision of 3 full- time and over 45part-time

employees.

Manage, maintain and oversee all maintenance of all the aquatic facilities

Create, program and Scheduling of all Aquatic programs,

Media and Public relations,

Develop and maintain policies and procedures for the safety of department

and facility.

Development and coordination of community and private organization

programs

Writing grants, grant reports and coordination of grant programs,

Coordination of all contractors and contracts, not just with pool concerns

but with other facility concern.

Committees: Building and ground, Fundraising committee, programs

committee special events committee.

Development of a special programs for our after school program and

preschool programs that provides swimming lessons for all that is enrolled as part

of their educational curriculum.

Hendricks Elite Aquatics Team: (HEAT) : Head Swim Coach- March of 2012- current -

Level 2 ASCA Coach,

Schedule all Practices,

Schedule all meets

make out several different practice a day for different levels

Oversee all coaches,

Over see learn to swim programs and swim instructors,

Hiring of staff,

Fund raising for swim programs,

YMCA -Hendricks Regional Health - Avon-, Lifeguard, Swim Instructor and Aqua

Fitness Instructor- Aug, 2011 - Current:

Past Aquatic coordinator- Supervise staff,

Teach Water exercise and arthritis classes to all ages,

Oversee pool chemicals and clean pools,

Help maintain the operation in the pool chemical and the balance of pool

chemicals,

Advise on pool chemical usage and problem recommendation.

Help with overseeing Swim Lesson Program and make recommendations.

Norwalk YMCA: 370 West Ave, Norwalk CT 06850: - Aquatics Director – September

2007 – March 9,2010 - $42000

Development and implementation of all Aquatic

Create and manage for more than $500,000.

Oversee all training, supervision of 3 full- time and over 45part-time

employees.

Manage, maintain and oversee all maintenance of all the aquatic facilities

Create, program and Scheduling of all Aquatic programs,

Media and Public relations,

Develop and maintain policies and procedures for the safety of department

and facility.

Development and coordination of community and private organization

programs

Writing grants, grant reports and coordination of grant programs,

Coordination of all contractors and contracts, not just with pool concerns

but with other facility concern.

Committees: Building and ground, Fundraising committee, programs

committee special events committee.

Development of a special programs for our after school program and

preschool programs that provides swimming lessons for all that is enrolled as part

of their educational curriculum.

Nantucket Boys and Girls Club Nantucket Ma 02554: Learning center Coordinator and

Membership Coordinator: 9-2005 to 9-2007: $34000

Take all memberships and membership information, answer all

membership and club information to the public, to make sure all membership

information get to all schools and summer and year round residents.

Coordinate all membership information.

Work with all the kids on educational information for school as well as

special interest of the children and the community.

Work with schools and other local organizations to help build the programs

and interest of the children of the island.

Build on educational and recreational programs for the Nantucket Boys

and Girls Club Members.

Membership & Customer Service Coordinator / Aquatics Director for Rye Golf Club:

City of RYE New York- Rye Golf Club: May-$ 42500 2003-Oct 2004:

Develop and maintain programs for Tennis, Aquatics and Golf members

and the City of Rye.

Establish policy and procedures for the safety members of facilities and

programs.

Development new programs and maintain programs for the facilities

within the guidelines of the city,

Build memberships with in and outside the community helps promote and

bring tournaments to the club.

Maintain and assist with budget

Create club projects to better enhance the club Development /

Maintenance of the Financial Management software program - Jonas software

programs. Departments.

I have been also working part time At the YMCA in White Plaines, NY and Port Chester

NY as well as working with Handicapped Youth for the South East Consortium.

Aquatics Director: Kenosha Youth Foundation: 5-2002- 5 - 2003 $38000

Head Men’s and Women’s Swimming and Diving Coach: 2001 -2002 3-$38000

Stevens Institute of Technology 1999-2001 $35500

Staten Island 1997 – 1999 -$29500,

Swim Coach/ Swim Instructor -Sandwich Community School 1996-1997: $26000

-Director of Wayland Community Pool 1995-1996 Wayland pool, Wayland MA-Aquatic

Program Coordinator 1994-1995 Nantucket Community Pool -Nantucket MA.

Indiana University at Indianapolis -Natatorium Meet and special events operator-1982

1994 -$24000

Aquatics Director - City of Indianapolis. Departments of Parks and RecreationsCity of

Indianapolis, Indianapolis IN. – 1987-1984-$ 28000

Education:

Indiana University 1986

Bachelor of Science Degree in Physical education and Recreation. Belong to the Phi

Epsilon Kappa.

George Washington H.S. 1981:

Major: Math, History, English, Business, and, Physical Education. Minor in: Spanish and

Science.

Certification: American Red Cross Instructor as well as trained in al the new material for

LGI, Water Aerobics BLG, AED, SFA, DISEASE CONTROL, LEVEL 2 ASCA

COACH, SWIM AMERICA PROGRAMMER, WSI AFFILIATION: ASCA -

LIFETIME, UNITED STATES SWIMMING, NCAA, CSCAA, NSPI, AAPHERD,

NRPA, USA WATER POLO, YMCA Volunteerism certification, YMCA Group Work

Certification, YMCA Facility Management certification, YMCA Program and

Development Certification, Red Cross Conn. State Camp and Pre School certified

Instructor.WSI, WSIT, LGI, LGIT, Citizens support award for military workers

Reference Upon Request



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