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Customer Service RetailBanking, Real Estate

Location:
New Delhi, DL, India
Salary:
1200000
Posted:
October 04, 2014

Contact this candidate

Resume:

Shailen Bhavnani

C - *D / ** - C, Janakpuri, ( New Delhi, DELHI PIN: 110058 INDIA

( (091 11) 25530691 (R) / +91-954*******(M) (

acf9fm@r.postjobfree.com

Executive Summary

Commitment Leadership Integrity

A proven team developer and strategic leader who translates business

strategies into maximum profits commensurate with the best interest of

shareholders, customers, employees, and the public. An expert in enhancing

profitability; developing strategic lending initiatives; and growing each

segment of a high-quality loan portfolio. Knowledgeable of banking

regulations and proven track record of implementing the necessary controls

to ensure compliance. Dedicated to maintaining a reputation built on

quality, service, and uncompromising ethics.

Areas of Expertise

Strategic Planning Business Development Mortgage & Real Estate

SME and Retail Lending HR /Training /Admin Lending

Regulatory Compliance Operations Management Recovery Management

Deposits, Credits & Forex

Professional Experience

Bank Of India -H.O. Mumbai, INDIA

(1974 - 2000)

Premier Nationalised Bank Having International Operations

Junior Management To Middle Management Grade - Scale III Officer

(July, 1980-

December, 2000)

As Branch Head and Credits In-Charge, Responsible for the administration

and efficient daily operation of a full service branch office, including

operations, lending, product sales, customer service, in accordance with

the Bank's objectives. Developed new deposit and loan business; provided a

superior level of customer relations, and promoted the sales and service

culture through coaching, guidance and staff motivation; achieved

individual and branch sales goals through new business sales, referrals,

and retention of account relationships.

. Responsible for all aspects of lending requests including: origination,

processing, assessment and sanctioning of Credit facilities.

. Responsible for all administrative responsibilities as Branch Head at

different levels of Branches having business mix of upto Rs. 100 Crores.

. Managed Credits Portfolio aggregating over Rs. 200 Crores of an

Exceptionally Large Branch

As Personnel Officer, Responsible for HR Department functioning at Zonal

level for staff complement of over 3000 employees, and conducted all

promotions / transfers/postings / deployment of staff at over 100 branches

under administrative control.

Responsible for payroll accounting, processing and sanctions of all other

perquisites and facilities including Medical reimbursements, Leave Travel,

Official Tour and Travel reimbursements,maintaining of Staff records in a

fully computerised environment, and allied activities.

As Zonal Operations Head Officer, Responsible for Zonal level Banking

Operations and Audits of all Branches under control, Reporting to

Controlling Headquarters / Authorities (Reserve Bank Of India) of all

related aspects, including Frauds, Customer Service aspects, Conduct and

support for R.B.I. Inspections, External and

Statutory Audits of all Branches under control and other departments such

as Currency Chests, Inter-Office Reconciliation Departments and related

matters.

As Zonal Training Instructor and Trainng Head, Responsible for Training

activities for All staff upto Middle Managerial level as per Training

programme prepared based on H.O. guidelines, assessment of impact of

training, prepare curriculum / training programmes as per requirements, and

also for pre-promotion tests, co-ordination with Head Office level

programmes with top level external administrative Colleges/ Institutions

like MDI, for staff upto Senior Managerial level on Banking Concepts,

Legal Aspects of Banking, Marketing, Credits for SME, Retail and Tiny

sectors.

Achievements:

. Instrumental in driving Business growth and achieving all Targets set in

relation to Branch Business parameters, including business growth,

profitability and efficiency/ productivity.

. Achieved good growth in Business against stiff competition from New

Generation Private Sector Banks.

. Introduced Innovative practices in Recovery management of Bad debts

written off, and recovering over 90 % of Bad Debts, contributing to

record growth in profitability,

. Secured Merit -based promotion to Middle Management Cadre, topping the

list on All- India basis,

. Instrumental in co-ordinating Marketing Management Course for Senior

Managerial Cadre at Management Development Institute(MDI),Gurgaon, which

was rated Excellent by all Participants,

. Managed to Computerise service records of over 2000 Staff at Zonal

Personnel Department, thereby streamlining the functioning of the HR

Department for various assignments,

Bank Of Punjab Ltd. (Since merged with Hdfc Bank Ltd.)

(2001 - 2003)

A Premier New Generation Private Sector Bank

Assistant Vice President (March,2001-

November, 2003)

Oversaw the functions of HR, Training programs and technology, products,

customer service while serving as a Training Officer.

Supported All HR related activities such as Recruitments, Training,

Posting, Promotions, Transfers, Outsourcing, Payroll Accounting and

Reimbursements of various Official Tour /Travelling Bills, and for

perquisites, Taxation Salaries and Perquisites, all matters related to

Employees Provident Fund and other Personnel and Industrial relations

policy related issues such as Promotions, Retention Policy in a fully

Computerised environment.

Achievements:

. Instrumental in driving drown attrition rate in the Bank from above 10 %

to below 4%.

. Contributed to providing Training in Banking concepts and Practices, and

Technology-based training to Inductees, resulting in Improved customer

service and employee confidence in Operational banking.

. Managed all taxation matters related to Salaries of Staff, including

guiding them for Tax Planning investments and processing their Tax

deduction certificates within stipulated time-frame,

Al Nafees Proteins P.Ltd., New Delhi

(2004 - 2005)

An Upcoming Group Of Exporters

General Manager (Admin.) (May, 2004 -

May, 2005)

Responsible for Overall Administration and Staff Matters including

Recruitment of Staff at various levels. Repairs/ Maintenance Contracts,

Hotel / Air Booking Negotiations/ follow-up, etcetera.

General Correspondence with various authorities / Govt. Departments /

Municipal bodies, Internal Correspondence and Co-ordination with other

Branch Offices/ Factories/ Sites. Submission of MIS returns & Statements to

Statutory authorities including RBI/APEDA.

Responsible for Co-ordination/ Management of New Projects, Implementation

and liaison with Govt. agencies/ Municipal bodies, arrangement of

Clearances / Approvals from Govt. agencies, set-up of Best Practices and

Maintenance of Records/ Obtaining Approvals re: ISO/ HACCP/ PCB/ Min. of

Industries for Factory Licensing/ Certifications, etc.

Responsible for Managing all matters related to Legal matters including

those related to Properties/ Court processes follow-up with Legal

Counsels, Registration, etc.

HBN Group Of Companies, New Delhi

(2005 - 2009)

A Growing Group Of Companies With Diversified Interests

Chief Financial Officer for All Group Companies (October,

2005 - December, 2009)

Responsible for managing all financial matters of the over Ten Group

Companies, having interests in Dairying/Agri- based products (An

ISO:9001:2000 and HACCP Certified Company), Financial sector (NBFC &

Housing Finance) and Real Estate,Media sectors (TV News Channel), having

Gross Turnover of Rs.500 Crores.

Overseeing Administration and HR / IR related matters such as

recruitment, transfers, promotions, Disciplinary Procedures, Payroll, P.F.

/ ESIC, etcetera, for all Group Companies.

Managing all Legal matters, follow-up of NPA and related issues, Policy

decision matters related to financing/ operational aspects,

Administration including procurement / approvals for Furniture/fixtures,

maintenance / service contracts, leasing of premises, etcetera for all

Group Companies,

Management of all financial matters, deployment of funds, management of

accounts, taxation matters and overall control of Accounts, Audit and

Reconciliation of branches and H.O./ Group companies with over 100 accounts

and over 50 Branches all over India.

Achievements:

. Instrumental in driving Business growth from Rs. 40 Crores to more than

Rs. 500 Crores, and from 50 employees to nearly 500.

. Contributed in Senior management business-level discussions and decisions

involving new business vision and strategy, enterprise-level decisions,

standardization of best practices, and project governance oversight.

. Managed administrative, legal, and financial functions for both the Non-

banking Finance and Housing Finance company,

BNP India Group Of Companies, New Delhi

(2010 - 2011)

A New Generation Group Of Companies With Real Estate, Insurance &

Finance(Nbfc)

Chief Financial Officer for All Group Companies (March, 2010 -

December, 2011)

Responsible for managing all financial matters of Five Group Companies,

having interests in Agri- based products, Financial sector (NBFC &

Insurance) and Real Estate (An ISO:9001:2000 Certified Company).

Overseeing Administration and HR / IR related matters such as

recruitment, transfers, promotions, Disciplinary Procedures, etcetera, for

all Group Companies.

Managing all Legal matters, follow-up of NPA and related issues, Policy

decision matters related to financing/ operational aspects, Administration

including procurement / approvals for Furniture/fixtures, maintenance /

service contracts, leasing of premises, etcetera for all Group Companies,

Management of all financial matters, deployment of funds, management of

accounts, taxation matters and overall control of Accounts, Audit and

Reconciliation of over 30 branches and H.O./ Group companies

Achievements:

. Instrumental in driving Business growth from Rs. 25 Crores to more than

Rs. 100 Crores, and from 10 employees to nearly 100.

. Responsible for Senior management business-level discussions and

decisions involving new business vision and strategy, enterprise-level

decisions, standardization of best practices, and project governance

oversight.

. Managed administrative, legal, and financial functions for both the Non-

banking Finance Company and Insurance Company,

JVI Group Of Companies, New Delhi

(March, 2012 to Dec., 2012)

A New Generation Real Estate Company,With interests in Finance (Nbfc)

GENERAL MANAGER for All new Group Companies (March, 2012 -

December, 2012)

. Responsible for managing all financial matters of Three New Group

Companies, having interests in Agri- based products, Financial sector

(NBFC & Insurance) and Real Estate (An ISO:9001:2000 Certified Company).

. Overseeing Administration and HR / IR related matters such as

recruitment, transfers, promotions, Disciplinary Procedures, etcetera,

for all Group Companies.

. Policy decision matters related to financing/ operational aspects,

Administration including procurement / approvals for Furniture/fixtures,

maintenance / service contracts, leasing of premises, etcetera for all

New Group Companies,

. Management of all financial matters, deployment of funds, management of

accounts, taxation matters and overall control of Accounts, Audit and

Reconciliation of over 25 branches and H.O.

G LIFE Foods and Marketing, P.Ltd. Noida

(Jan, 2013 to Feb., 2014)

A New Generation Real Estate Company,With interests in Agri-porduce

Marketing .

CHIEF GENERAL MANAGER for All Group Companies (Jan, 2013 - February,

2014)

. Responsible for managing all financial matters of All Group Companies,

having interests in Agri- based products and Real Estate (An

ISO:9001:2000 Certified Company).

. Overseeing Administration and HR / IR related matters such as

recruitment, transfers, promotions, Disciplinary Procedures, etcetera,

for all Group Companies.

. Policy decision matters related to financing/ operational aspects,

Administration including procurement / approvals for Furniture/fixtures,

maintenance / service contracts, leasing of premises, etcetera for all

Group Companies,

. Management of all financial matters, deployment of funds, management of

accounts, taxation matters and overall control of Accounts, Audit and

Reconciliation of over 25 branches and H.O.

Best Net Profit Multi-state Credit Coop. Society Ltd., Ghaziabad

(March, 2014 till Date )

A New Generation Multi state Credit Cooperative Society,With interests in

Micro and Agri-Finance

GENERAL MANAGER (Operations & Admin) (March, 2014 Till Date)

. Responsible for managing all financial, operational and Administrative

matters of Society, having interests in Agri- based lending and deposits

mobilisation, Micro finance sector (An ISO:9001:2000 Certified Company).

. Overseeing Administration and HR / IR related matters such as

recruitment, transfers, promotions, Disciplinary Procedures, etcetera,

for the Society.

. Policy decision matters related to financing / operational aspects

including framing of operational guidelines for deposits and advances.

Plans for deposit schmes/ credit schees,etc,, Administration including

procurement / approvals for Furniture/fixtures, maintenance / service

contracts, leasing of premises, etcetera for the Society,

. Management of all financial matters, deployment of funds, management of

accounts, taxation matters and overall control of Accounts, Audit and

Reconciliation, Compliances of over 25 branches and H.O.

Education

Bachelor Of Science (Special)

(1st Division), Bhartiya Vidya Bhavan's R.A. College Of Science -

Ahmedabad, Gujarat University

Bachelor of Laws (Special)

(2nd Division), Gujarat Law Society's Sir L.A. Shah Law College -

Ahmedabad, Gujarat University

Post Graduate Diploma In Financial Management

Distance Education, Annamalai University, - Annamalai Nagar (Tamil Nadu)

Post Graduate Diploma in Marketing Management

School Of Correspondence Studies (Distance Education),Indira Gandhi

National Open University,

New Delhi

Professional Organizations and Affiliations

Certificated Associate Of The Indian Institute Of Bankers (CAIIB),

Indian Institute Of Banking & Finance, Mumbai



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