Heather Taibo-Munoz

*** ***** **** **., ***********, NC 28677 704 -746-6366 acf9am@r.postjobfree.com

Employment

MAA

Charlotte, NC

Assistant Property Manager April 2014 –

September 2014

• Assist the property manager in all areas while focusing on rent collect ion and evictions with goal of less than

1% delinquency

• Maintain 95%+ occupancy by providing superior customer service through guided prospect

tours

• Review and adjust monthly charges to ensure clean and accurate resident ledgers

• Close out accounting month, process move outs and security deposit refunds

Leasing Specialist August

2013 – April 2014

• Guide prospect tours, close sales, marketing, organize resident events, prepare lease paperwork and

provide superior customer service resulting in resident retention

Excel Property Management

Statesville, NC

Property Manager July

2011 – August 2013

• Manage onsite staff and all facets of operation and administration of a 36 unit, senior, tax credit housing

community

• Guide prospect tours, lease apartment homes, create, analyze and manage budget, accounts payable, rent

collection, file evictions, oversee community functions and provide superior customer service resulting

in resident retention and waitlist applicants

David Drye Company

Charlotte, NC

Property Manager April 2009

– January 2010

• Manage onsite staff and all facets of operation and administration of a multi-family housing community

comprised of 186 units, on-site amenities and 4 person staff

• Guide prospect tours, lease apartment homes, create, analyze and manage budget, accounts payable, rent

collection, file evictions, oversee community functions and provide superior customer service resulting

in resident retention and waitlist

applicants

Logan’s Roadhouse

Statesville, NC

Server March

2010-October 2011

• Provide polite, professional, and prompt service to all guests

• Accurately take food/beverage orders to and maintain a clean and stocked work environment to

provide an overall pleasurable dining experience

Local Store Marketer May 2010

– October 2011

• Promote the company by saturation within a 5 -10 mile radius through community outreach such as Relay for

Life, Special

Olympics, Health Fair, and Breast Cancer Awareness events

• Network with local businesses, vendors and the Chamber of Commerce to build mutually beneficial

relationships

Key Hourly May 2010

– October 2011

• Trained and filled in as acting manager when front of house management team is short sta ffed

Oversee server staff to ensure pleasure dining experience for all guests

•

Greet each guest personally, and resolve guest complaints and offer/approve discounts when necessary

•

Skills/Certifications

• Hospitality/Restaurant Management Certificate

Fair Housing and Tax Credit Housing Certification

•

Microsoft Office Suite Knowledgeable

•

Experience with Rent Roll, ICAM, AccuCert, Yardi and OneSite

•

Contact this candidate