James Baum

Manager

mobile: 305-***-**** e-mail: acf9aa@r.postjobfree.com

Professional Mar 2014 - Present Holiday Inn Port of Miami Miami FL.

Experience

Front Desk Supervisor

I use a number of skills to successfully help my team perform their

daily tasks. Two of these skills are a thorough knowledge of the

company and an understanding of its product, this gives me the

ability to project the message to all the other departments plus my

own to ensure the hotel provides a professional and friendly service

for our guest through out the hotel.

Supervise and train the concierge, front desk, night auditors to

maintain a professional work environment, I'm also in charge of a

variety of responsibilities, often at the discretion of the FOM.

Nov 2012 - Mar Pestana Art Deco Hotel Miami Bch, FL.

2014

Front Desk Supervisor

I assisted in the pre-opening and opening for the Pestana Art Deco. I

was responsible for the smooth operations of check-ins, check-outs,

incoming / outgoing packages, loss prevention reports, concierge

services and knowledge of housekeeping operations.

Performed various tasks, such as making or confirming reservations,

contacted the other departments to resolve guest issues and worked

closely with the FOM for future projects.

Dec 2011- Nov 2012 Symmetry Financial Group Boca, FL.

Regional Sales Manager

Directed, coached and counseled 8 employees to make sure the

company's financial standards were being met on there specific dates

to meet the sales quota.

I have a successful record for driving sales to the business through

strategic planning, graphs, and organized charts to measure our

progress using past factual statistics.

April 2006 - Dec J.W Marriott Miami Miami FL.

2011

Parking Operations Manager

I was assigned to handle various projects in addition to my daily

parking operation tasks and planned for any VIP arrivals,

participated in all required meetings including, Daily Stand Up,

Weekly Catering Meeting, Guest Satisfactory Survey Meeting, Pre-Cons

and Resume Meeting.

Experience with P&L management, inventory accountability, managed 13+

employees, including scheduling, payroll and coordinated upcoming

events that were up 200-400+ guest.

Valet Parking Manager Marriott Dadeland

Promotion

Managed payroll and scheduling for 11+ employees, controlled

expenses, ordered inventory an also maintained a high level of

service through strategic ideas to better a guest stay.

Worked closely with the Banquets Manager and Sales department to

organize the arrival for any upcoming events that ranged from 50 to

450+ guests and typically reported directly to the Room's Director.

Manager on Duty Marriott Dadeland

Promotion

Responsible for reporting property appearance including all

departmental operations, maintenance, made sure staff was well

groomed and guest satisfaction remained consistent.

I have an understanding of the front and back of the house operations

typically worked closely with the Loss Prevention Dept., law

enforcement, fire panels, fireman and hotel evacuations.

Loss Prevention Officer Marriott Dadeland

Promotion

Ensured to complete all reports related to incidents and

investigations for loss prevention, Completed audits of safety,

operational and inventory control relevant hotel procedures.

Education City College Miami FL

Bachelors of

Science

Business Administration

Major: Management

Related course work: Business principals, business management,

business ethics,

professional strategies, human resources, accounting, business

math...

Special Training

Trilingual (English, Spanish and Portuguese)

8 years of management experience in Full Service Luxury Hotels,

excellent verbal, written and presentation skills.

Strong diplomacy and communication skills to handle any complaint and

emergency in a calm level-headed manner.

I have the ability to put together charts, graphs, schedules,

payroll, manage inventories, coordinate and assist a team to

organize a brain storming SWOT analysis to help the company in any

weak areas.

Computer Skills

Opera Hotel Property Management Microsoft Word 2003 /2007

System Microsoft Excel 2003 /2007

Fosse Marriott Property Microsoft Power Point 2003 /2007

Management World Wide Web Major Search Engines

Outlook Email Service System

CCTV Loss Prevention Camera

Equipment

Personal Summary

In today's hotel industry every company should have an outgoing,

dynamic sales focused professional who has a relentless drive to

Areas of deliver more than just results. I James Baum have a track record of

Expertise effectively managing front of the house operations and as a true

hands on leader I understand what making guests feel cared for,

valued and respected means. I'm not afraid to jump in and assist

wherever my help is needed, I will do everything I can do deliver

results that will contribute to the overall mission of the business.

I have the self assurance that enables goals to be achieved and I'm

constantly looking to introduce new services that will meet the needs

of tomorrow's guest.

Corporate Hospitality Performance Management Budgeting /Forecasting

Program Development Front Desk Management Sales Planning

Guest Relations/ Housekeeping Management /Execution

Services Hotel Operations

Professional Judgment Office Management Revenue Growth

Generation

References- Available Upon Request

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