CORINA VULCU

**** ******* **.

Washington, MI *8094

Phone 586-***-****

E-mail acf99w@r.postjobfree.com

OBJECTIVE

A position that will allow me to fully utilize my communication,

organizational, and problem solving skills

EXPERIENCE

07/2013 to 09/2014 General Motors (Aerotek)

Warren, MI

District Specialist

? Took phone escalations from the Tier 1 department to assist with high

level customer concerns ranging from repeat vehicle failures to excessive

dealership complaints

? Worked as a liaison between the dealership and General Motors to ensure

all customer concerns and

needs are addressed

? Built business case and determined whether or not goodwill is appropriate

for each customer concern

? Participated in meetings and coaching classes to improve the customer

care experience

Customer Representative Specialist

? Answered, screened and transferred inbound phone calls to correct

department

? Effectively and accurately documented and updated customer interaction

? Developed relationships and provided proactive support to consumers

requesting assistance with vehicle, dealer appointments

and product concerns

? Acted as floor support and assisted new agents

02/2010 to 07/2013 Logistic One Limited

Warren, MI

Logistics Supervisor / Secretary

? Scheduled and coordinated meetings, appointments and travel

arrangements for supervisors

? Organized and maintained files

? Coordinated Logistics operations in the United States, Canada and Mexico

? Built strong relationships and negotiated cost with brokers

? Used tactical implementation of plans that include scheduling, tracking,

and monitoring approximately 50 trucks

10/2007 to 01/2010 A Pea in the Pod

Troy, MI

Assistant Store Manager

? Trained and supervised new employees

? Set daily, weekly, and monthly sales goals for team

? Took monthly inventory

? Sold an average of $100,000 a month

EDUCATION

2013 to Current Walsh College

Troy, MI

Pursuing Bachelor's Degree in Marketing

2009 to 2011 Macomb Community College

Clinton Township, MI

Associate of Business Management

QUALIFICATIONS:

? Four years of clerical experience

? Ability to work in a fast paced environment

? Excellent knowledge of Microsoft Office

? Bilingual in English and Romanian

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