Heather Gaughan, MLHR, PHR

acf99u@r.postjobfree.com • 216-***-**** • 58 Crocker St. • Berea, Ohio 44017

Goal-Driven, Service-Oriented Human Resources Professional

Technical Skills

HR Strategy Organizational Development Compensation & Benefits

Employee Engagement Employment Law Performance Management

Talent Acquisition Creative Writing Training & Development

HRIS Organizational Alignment Employee Relations

Human Resources Experience

The Kemper Company, Cleveland, OH

Director of Human Resources 2012-Present

• Responsible for start-up support of 2 brand new facilities with over 100 employees recruited/hired/trained in

addition to process improvement for 3 existing facilities

• Designed and led implementation of core competency models for multiple job families within 3 business

entities, encompassing performance criteria for over 30 positions

• Trained managers on formal & informal performance management practices/processes

• Configured performance management module within ADP to align with core competency models

• Manage recruitment and selection activities for 3 business entities, from frontline to executive-level positions

• Configured and implemented new applicant tracking system/first online employment application process

• Increased applicant pool via strengthening employer branding efforts and recruitment sourcing strategy

• Conducted training & development audits to assess for inclusion of learning transfer elements and alignment

with new competency models

• Implemented behavioral-based interviewing techniques

• Collaborate with senior leadership to set strategic goals and action plans

• Counsel managers and employees regarding policies, procedures, and performance issues

• Created/distributed/analyzed employee engagement surveys to measure current levels and make

recommendations for improvement

• Write original articles for monthly employee newsletter in alignment with training & development topics/core

competency model

The Ohio State University, Columbus, OH

HR/Fiscal Associate, College of Engineering 2010-2012

• Developed recruitment & selection plans for frontline positions

• Created/distributed performance measurement tools for Business Operations Center

• Interpreted performance metrics to collaborate with leadership team on business unit improvement plans

• Initiated high volume HR transactions, including hires, terminations, funding/compensation changes, etc. in

PeopleSoft

• Ensured employee eligibility verification and assisted with immigration processing for foreign nationals

• Audited payroll and procurement transactions for 3 business units

• Interpreted extensive university policies to faculty & staff to ensure compliance

• Supervised & delegated assignments to student assistants

Administrative Coordinator, College of Medicine 2008-2010

• Facilitated faculty & staff recruitment/selection activities

• Managed benefits administration, payroll functions and personnel files

• Assisted with credentialing, tenure, and annual review processes

• Served as Geriatrics Fellowship Program Coordinator, ensuring program accreditation to ensure compliance

with ACGME standards

• Managed 7 clinical schedules monthly for 12+ Physicians

• Administered community charitable contributions

• Managed procurement activities, travel, honorariums, and reimbursements to ensure compliance with university

policy

• Processed basic accounting functions in PeopleSoft, including fund reallocations and general ledger actions

• Ran various weekly/monthly HR/financial reports to verify accuracy of transactions

• Managed faculty business accounts/grant funded transactions

• Created academic PowerPoint presentations for faculty

• Supervised and delegated assignments to student assistants

• Provided administrative support to over 15 faculty/staff members

Robert Half International, Columbus, OH 2006-2008

Staffing Manager/Human Resources Coordinator

• Recruited, interviewed and matched skilled professionals with projects, temporary assignments, and temporary-

to-full-time opportunities

• Directed business development efforts to build own client base for staffing solutions via telephone marketing

and in-person meetings with key managers and senior-level executives

• Represented Robert Half at networking and recruiting events monthly

• Managed employee relations issues, including career consultation, disciplinary actions and terminations

• Negotiated fee structures and terms of employment for matched clients and candidates

• Ensured exceptional customer service for both clients and candidates by maintaining ongoing communication

regarding current assignments, career guidance, talent needs, etc.

Software

• ADP Workforce Now

• PeopleSoft Human Resources

• PeopleSoft Financials

• CoffeeCup HTML Editor

• Hyperion Reporting System

• MS Word, Excel, Outlook, PowerPoint, Publisher

Educational Background

• Masters of Labor & Human Resources 2012

Fisher College of Business, The Ohio State University

• Bachelor of Arts, Psychology 2006

Kent State University

Volunteer Experience

The Women's Fund of Central Ohio, Columbus, Oh 2007-2012

Grant Reader/Event Volunteer

• Read/analyzed grant proposals to present sound arguments for or against allocation of funding for various

projects

• Volunteered at events such as The Social Change Exchange and Keyholder Tributes to interface with a diverse

population ranging from international refugees, lawmakers, and prominent business executives

• Initiated additional fund development by connecting Fund Development Specialists with OSU Officials

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