Robin Baca

**** ***** **** ****– West Valley Utah, 84119 – 801-***-****–acf96c@r.postjobfree.com

Objective: Hard working articulate Customer Service Professional looking for a full time position where my

experience and work ethic will be utilized for mutual benefit.

Summary of Qualifications:

• Talent for identifying customer needs and presenting appropriate company product service offerings.

• Demonstrated ability to gain customer trust and provide exceptional follow-up skills. Expertise in resolving

escalated customer service issues.

• Proven ability to identify and implement improvements to streamline processes and increase efficiency and

productivity.

• Excellent computer skills; proficient with Microsoft Word, Microsoft Excel, and able to learn proprietary

systems/applications quickly and easily.

Skill Proficiencies:

Excellent written & verbal communication skills – typing 40 wpm - process improvement - strong leadership skills –

independent self-starter.

Education:

Message Therapist 2009 - 2011

Professional Experience:

Ashley’s Furniture August 2013 – Current

Sales Associate

• Maintained a high standard of professionalism and knowledge of products when selling to customers.

• Communicated clearly and positively with coworkers and management.

• Handled currency and credit transactions.

Super Saviors October 1999 – August 2013

Supervisor

CSR

• Supervised employees and verified performances.

• Ensured company standards and policies were being followed.

• Received and ordered merchandise in all departments.

• Handled currency and credit transactions.

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