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Sales Customer Service

Location:
Cedar Park, TX
Posted:
October 06, 2014

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Resume:

Professional Profile

Energetic, hard-working, customer-service focused sales and marketing

professional with demonstrated results in building relationships and

increasing revenues. Able to quickly learn and apply new skills and

techniques to reach and exceed expectations. Team player eager to

contribute to the success of both business and associates.

Experience

Account Executive: CBS affiliate WHLT22- Hattiesburg, MS (December 2013-

August 2014)

. Worked with national clients including: Ashley Furniture, McDonalds,

Cigna, and Boyd Gaming to maintain and increase sales volume in both

broadcast and digital sales

. Maintained awareness of competitors in the market and maintained

visibly in the community by attending networking events

. Negotiated rates based on industry ratings in order to maximize

station share and revenue with agency business

. Prepared post and pre-post reports for clients as well as monthly

reports on digital sales progress

. Assessed and reviewed client reports on a regular basis to further

reach target audience

. Managed all aspects of production from developing scripts, assisting

in shooting commercials, production editing and presenting finished

commercials to clients while discussing any edits needed to create the

best product for each customer

. Met or exceeded sales goals on monthly and quarterly basis in both

broadcast and digital sales

. Established, maintained and grew relationships with clients while

aggressively sought new customers, developed leads through networking

and cold calling to obtain meetings and sales

. Provided weekly reports to Sales Manager regarding prospective sales,

new customers, forecasts and competition analysis

. Solicited funding for special events and sponsorship opportunities

. Created and presented presentation to corporations and agencies

designed to sell marketing solutions to target customer purchases

Territory Manager covering Louisiana and Mississippi: OneCoast, LLC- Baton

Rouge, LA (August 2011-December 2013)

. Grew territory to over $1.2 million in first year

. Exceeded annual sales goal 110% over goal for 2012 from $598,000 in

2011

. Inducted into the millionaire sales club in 2012

. Managed 90 college bookstores and fan shops throughout Louisiana and

Mississippi

. Worked directly with college bookstore soft-goods buyer to plan needs

for apparel and gifts while creating customized artwork and products

for each individual account

. Assisted accounts for events, merchandising tools and tips,

communicated on a regular basis with customers on anticipating future

needs and new products that fit their individual needs

. Resolved and prevented any problems through attentive customer

service

. Planed appointments and road schedule, conducted bi-monthly call

blitz checking in on all accounts, produced vendor reports on

quarterly sales projections, maintained monthly expense reports

Manager: Suzanne's Gift Boutique- Covington, LA (December 2009-August 2011)

. Responsible for all day to day operations

. Conceptualized and implemented business strategy exclusively with

store owner

. Successfully developed company image via marketing and branding to

emerging customer base

. Proactively managed all aspects of store including accounting,

customer service, advertising, social & marketing events, and training

of staff on an ongoing basis

. Represented business in various organizations such as the Small

Business Association and local Chamber of Commerce

. Consistently traveled to Atlanta & Dallas seeking new products,

business opportunities and marketing/merchandising strategies

Education

Bachelors of Arts in Communication - Studies Louisiana State

University, Baton Rouge, LA - December 2009



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