Reshma Ambore

Email: acf8ua@r.postjobfree.com Phone: 703-***-**** (Home)

Summary

A Highly energetic professional with over 10 years of experience in Data Analysis, Business Intelligence, Marketing Analysis & Project

Management. Excel at interacting with multiple cross-functional teams in managing multiple projects from initiation to completion.

Motivated self-starter performs well under pressure and thrives in fast paced environments.

Professional Experience

Verisign Inc. 2008 - Present

Data Management Analyst

Lead Data Management/Project Analyst for building reporting processes and creating operational reports which are used by internal and

external stakeholders.

• Work independently with minimal supervision to implement successful reporting and processes in Operations Department

• Train and lead other team members to promote team work as well as provide leadership skills and mentoring

• Data mining, data modeling, data quality, data integrity and data approval process for reports and business process

• Utilizing Big Data tools such as Hadoop / Hive to extract data for advance analysis and highlight trends

• Working with Management and Business Owners to gather requirements for developing structured reports for Product, SLA,

OLA Performance, Operational management reports and dashboards using various Business Intelligence tools

• Acting as a liaison and collaborate with multiple departments such as Customer Service, Engineering, Business, PMO and

Operations groups in developing and automation of Operations reports

• Responsible for creating project release tracking, incidents management, change management & problem management metric

• Subject matter expert for producing SLA performance reports and KPI metrics using reporting tools, Excel and SQL

• Creating ad-hoc reports, performance metrics, and trends and presenting it to senior management for performance

improvements and process development

• Working closely with PMO to implement Agile processes and generate PMO metrics to support Project Management

• Building Power Point presentation decks to support AHM, MOR, QOR, etc. used by Executive Level Management

Sallie Mae, Inc. 2007- 2008

Database Marketing Analyst

Implemented Business Objects XI R2 reporting environment at Sallie Mae’s marketing department. Played a key role in building reports

and analyzing marketing data used for financial information, campaigns, loan products, school/university, and marketing responses.

• Created weekly, monthly, quarterly and trends reports for diverse audience in marketing including the senior management

• Marketing channel reports which include Email, Direct mail and telemarketing

• Produced different types of reporting such as financial, campaigns response, inventory and runoff reports

• Analyzed marketing data such as customer information, call patterns, and demographics to better target customers and prospects

for financial growth

• Worked on PL/SQL to extract data from the Oracle database

• Manage data integrity and data quality for the data used in the reporting projects

• Gathering user requirements and converting user requirements into functional requirement for implementation

• Using Business Objects Web Intelligence, Desktop Intelligence, MS Excel and MS Access to design,develop and analyze

various reports for the marketing department

• Providing training and support to Business Objects users for better understanding and performance of the application

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Guident Technologies, Inc., Herndon, Virginia 2006 – 2007

Business Intelligence Consultant General Services Administration (GSA)

Analyzed, designed and developed reports using Business Objects XI R2 to replace the existing reporting system at GSA.

• Gathered user requirements, business requirements and functional requirement for the development

• Used Business Objects XI R2 Web Intelligence to design and develop various reports to capture data in a clear and concise

manner that will replace the old reporting system currently being used

• Analyzed the SQR code and created documentation for analysis be which will used by higher management and developers in

Universe design and report development

• Enhanced reports using Drill-down, conditions, sorting, etc.

• Designed Universe to extract data from the Oracle database using SQL

• Worked on creating reporting standards documentation for all the reports created by Guident at GSA

• Executed system test script and modification of the reports based on the test results

• Created and delivered weekly status reports to senior management and team members

• Created Report Requirements Document and System Design Documents

Business Analyst/Developer United States Environmental Protection Agency (EPA-OSDBU)

Office of Small and Disadvantaged Business Utilization (OSDBU) is a part of EPA. Working in a team of three members to design and

configure Work Request Tracking System using Serena Team Track which will help OSDBU to track their day to day activities.

• Gathered user requirements by talking to the end users and convert them into business requirements

• Developed several prototype versions to demonstrate tool to clients

• Configured Team Track application according to the specifications mentioned in the business requirements

• Worked on Oracle database for the configuration of the application to store data

• Administrated on creating all the various request forms, users, groups, attachments, reports and workflows

• Ran test scrip and made sure the application is working accordingly

• Provided bi-weekly status reports to the higher management and to OSDBU management staff

• Designed and developed several management and staff level reports from TeamTrack

• Worked on Business Requirement, System Design and Technical Requirement documents

Office Team 2004 – 2005

Computer Engineer Titan Corporation, Reston, Virginia

• Created an Excel database to maintain an account of all the Laptops which were government furnished computer equipment

• Maintained and updated the database to track all the government furnished computer equipment

• Created images on the network and used them to image the computer laptops

• Troubleshoot and maintain laptop computers and computer equipment

• Analyzed, identified and repaired laptop computers and computer equipment

• Ordered and replaced damaged items in a laptop computer

Property Administrator Titan Corporation, Reston, Virginia

• Assisted with property control activities to ensure continual accountability of government furnished property and company

property

• Maintained property accountability records in database and determined their conditions.

• Maintained preferred vendor list and performed vendor setups

• Assist with file management, and other administrative duties

DeVry University, Arlington, VA 22202 2003 – 2004

IT Help Desk Technician

• Help Students, faculty, and staff members with their account and email problems, and technical questions

• Hardware and software maintenance of computers on campus

• Provide technical support for special events that take place on campus

Academic Receptionist

• Responsible for data entry of confidential student information in DeVry’s AS/400 database

• Assist with filing, answering phones, and other administrative duties

• Providing outstanding Customer Service to students and visitors

Tutor

• Assisted students with problem solving in mathematics, statistics, electronic AC/DC circuits,

C/C++ programming language, assembly language programming and lab work

Technical/Management Skills

• OLAP Tools: Tableau, Business Objects XI R2, Oracle Business Intelligence (OBIEE), BI Publisher, Hyperion, Crystal Reports,

Splunk, NetCool,

• Programming Languages and Environments: MS Access, SQL, PL/SQL, Visual Studio.Net, C/C++, Hadoop, Hive/Hue

• Operating Systems: MS Windows XP, 2000, 2003,2007

• Database Management: MS SQL Server 2000 and 2005, Oracle 9i/10g

• Windows Application: Word, Excel, Power Point, Access, Visio, MS Project Management, SharePoint

• Software Tools: Serena Team Track, Service Now, Remedy, Jira, Salesforce

Education

• DeVry University, Arlington, Virginia. GPA – 3.94 Dean’s List

Bachelor of Science in Electronics Engineering Technology

Training

• Oracle Business Intelligence Enterprise(OBIEE), BI Publisher, Business Objects (Web Intelligence Report Design XI R2), Crystal

Reports, Project Management, SharePoint, Splunk, Hadoop and Hive/Hue

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