LEONARD A. SHIELDS

*** **** **** ******, ***. **O

New York, NY 10011

917-***-****

acf8o4@r.postjobfree.com

http://www.linkedin.com/in/lennyshields

Executive Summary: Experienced program delivery and operational

excellence leader driving operational efficiency, business transformation

and reengineering, organizational change, marketing execution, product

development, global client partnership building, regulatory compliance

adherence, business intelligence analytics and financial and operational

risk mitigation at KeyCorp, General Electric, American Express, Hess,

McGraw Hill Financial and American International Group.

Experience

EMBLEMHealth, NEW YORK 1/14 - 6/14

Program Manager Consultant, Enterprise Program Management Office

. Directed the program management activities for EmblemHealth's Data

Warehouse Strategy and Delivery program to implement and enterprise-

wide data warehouse platform and integrate legacy data marts and

source systems.

. Led the business process management and client communications

workstream for EmblemHealth's Fully Integrated Dual Advantage product

launch providing leadership to business transformation and functional

team leaders.

. Developed the business process management and transformation strategy

to support the implementation of the Fully Integrated Dual Advantage

Program required processes and operational excellence program of

work.

. Partnered with information technology project leaders, business and

systems analysts to develop project plans, risk and issue

identification and tracking, project budgeting and deployment of

required deliverables.

aMERICAN INTERNATIONAL GROUP, NEW YORK 6/12 - 12/13

Director / Program Manager, Consumer Insurance Business Solutions and

Project Execution

. Provided oversight for $40 million in programs to support the growth

of American International Group's North America Consumer Lines $3.5

billion book of business including Accident & Health, Travel and

Personal Lines.

. Managed strategic initiatives programs in support of the five year

target of $1.5 billion annual consumer marketing spend including

direct to consumer, broad market, ecommerce, mobile, digital and

sponsored marketing programs.

. Led the $2 million Consumer Lines Data Warehouse program across the

North America Consumer Insurance business supporting marketing data

analytics, profitability and scoring models and cross-sell lead

identification.

. Directed the program management activities in support of the

Affordable Care Initiative product family launch and development of

marketing strategies to deliver $100 million in revenue for the

Accident and Health line of business.

. Developed a business process management and Six Sigma regional

deployment strategy to support new revenue, increased risk adjusted

profitability and cost reduction targets including project

identification and execution.

The McGraw-hill companies, NEW yORK

9/10 to 12/11

Standard & Poor's Ratings

Business Process Leader / Program Manager Consultant, Regulatory Program

Management (6/11 to 12/11)

. Directed the program management activities for Standard & Poor's $5

million Data Warehouse Enhancement program including enterprise

reporting, data architecture, business intelligence and regulatory

reporting remediation.

. Coached and mentored lean six sigma greenbelt candidates towards

completion of performance of ratings, enterprise risk management and

data strategy optimization projects and McGraw-Hill greenbelt

certification.

. Managed the global credit ratings disclosure program eliminating

process defects and reducing regional regulatory operating costs in

support of European Union, Japan FSA, Hong Kong and United States

Dodd-Frank standards.

Platts

Program Manager Consultant, Global Sales Operations (9/10 to 5/11)

. Provided leadership for Sales Channel Optimization program including

channel mix realignment, inside sales account strategy, third party

product integration, telesales operation implementation, sales

partner development and global ecommerce marketing campaign strategy

resulting in $5 million in increased revenue growth.

. Engaged channel management leadership to further develop strategy for

sales and marketing channels with yearly incremental sales growth

target of $30 million across all Platts commodity products and

services globally.

. Partnered with sales and marketing leaders to drive the industry use

of Platts' market and risk data products and services through the use

of business advisory and partnership building with key accounts and

strategic partners.

Hess Corporation, NEW yORK 9/07 to 11/08

Process Excellence / Project Management Office Leader, Corporate Risk and

Commodities Trading Operations

. Designed, implemented and managed the Business Process Management

organization to drive project management standardization, business

process excellence and transparency of corporate wide metrics

reporting.

. Provided project leadership on cross functional risk management

projects targeted at portfolio optimization, operational risk,

collateral management risk capital reduction and merger and

acquisition integrations.

. Reduced collateral risk exposure by $20 million, 25% reduction in

dispute cycle time, elimination of 50% of non-value added derivative

accounting workflow process steps and $100,000 cost reduction for

credit risk function.

. Implemented the Corporate Risk Project Management Office to

facilitate the project portfolio management, methodology

standardization, toolkit rollout, server based project reporting and

corporate metrics aggregation.

. Coached and mentored risk management and trading operations project

leaders on the usage of Six Sigma, Lean and PMI/PMBOK project

methodologies focused on risk exposure reduction and regulatory

process development.

American Express Company, New York 1/05 to 3/07

Manager / Blackbelt - Six Sigma and Process Re-Engineering, Global Merchant

Network Group

. Developed and implemented "At the Customer for the Customer" Six

Sigma strategy for business advisory services revenue and cost

reduction based projects for the B2B market segment resulting in $6

million in increased revenue.

. Provided project leadership for Merchant Call Center's outbound

marketing program resulting in 25% increase in terminal activations

for American Express merchants and $200,000 increase in annual

discount revenue.

. Managed the Online Merchant Campaign project for the Network and

Merchant Marketing organization, reducing the cycle time for merchant

campaign enrollments by 50% and delivered $500,000 in increased

charge volume.

. Coached and mentored greenbelt project leaders in Retail and Emerging

Industries, Client Management and Global Network Services business

groups providing $2 million through cost reduction and increased

revenue.

GE ASSET MANAGEMENT, INC., Stamford 11/00 to 1/05

Program Manager / Blackbelt, Fixed Income Insurance Data Warehouse (8/03 to

1/05)

. Provided program management leadership for General Electric's Global

Data Warehouse $10 million, 70-person program supporting the

insurance asset management processes for $400 billion in assets under

management.

. Utilized the Six Sigma quality management methodology to ensure

deliverables were targeted at project requirements including data

accuracy, finance automation and timeliness of market data services

information.

. Managed the execution of 25 Data Warehouse projects targeted at cost

reduction, efficiency gains, financial reporting, business unit

investment income analysis, performance reporting and profit and loss

attribution.

. Integrated the Project Management Institute's methodology to ensure

successful project planning, risk reduction, resource utilization,

budget planning and control process implementation.

. Coached, mentored and certified 10 greenbelt leaders through the

completion of DMAIC Data Warehouse projects.

Project Leader, Business Performance Management (11/00 to 8/03)

. Developed a standardized methodology for the development of

investment process reporting systems including finance, portfolio

analysis, risk management and account settlement processes.

. Analyzed process metrics utilizing an activity based survey system to

determine potential projects targeted at cost reduction, capacity

increases and outsourcing of non-value added processes.

. Received Six Sigma Blackbelt certification through the completion of

training courses and process improvement projects for the finance,

equities data warehouse and web infrastructure groups.

GE LIGHTING, Cleveland 3/99 to 11/00

Team Leader, End User Services Group (3/99 to 11/00)

0. Provided leadership to IT help desk analysts supporting mainframe,

network, file server and desktop applications to GE Lighting

employees in North and South America.

1. Performed root cause analysis of recurring help desk problems and

partnered with third level system support groups to develop and

implement changes to reduce their occurrence and user impact.

2. Utilized the six-sigma quality management methodology to determine

critical processes and defects in the help desk organization,

implemented process improvements and developed control plans.

3. Managed the information technology disaster recovery and planning

program for the information delivery, file server, infrastructure

operations and business critical application development groups.

KEYCORP / KEY SERVICES CORPORATION, Cleveland 6/95 to 2/99

Project Manager, Online Delivery Systems Group (6/98 to 2/99)

4. Monitored project deliverables, requirements documents, business

systems designs, issue logs and project plans to ensure task

completion and project adherence to information technology standards.

5. Prepared budget trend analysis, deliverables tracking matrices,

project scorecards and presented financial forecasting reports to

Online Delivery Systems team leaders and senior managers.

6. Partnered with senior project managers to provide support including

software development defect tracking, project database adhoc

reporting, resource utilization analysis and task plan maintenance.

Education

State University of New York at Buffalo, Buffalo, NY

Bachelor of Arts in Political Science

Certifications

General Electric Company

Blackbelt, 7/01

Greenbelt, 12/99

Project Management Institute

PgMP (Program Management Professional), Expected 6/15

PMP (Project Management Professional), 12/08

Professional Risk Management International Association

APRM (Associate Professional Risk Manager), 10/12

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