Jerry Hsu

E-mail: acf8n5@r.postjobfree.com

Address: **** ** ***** ***, *******, CA 94536 Phone: 510-***-****

Skills Industry Lab Skills:

LC/MS, AutoDELFIA, Waters Quattro Micro Tandem MS, Transferase systems, Apricot pipettors, Agilent

Single Quadrupole MS Systems, Agilent Triple Quadrupole MS Systems

Computer Skills:

OpenLAB, Specimen Gate, Agilent MassHunter Qualitative and Quantitative Analysis

MassHunter Easy-Access, MassHunter Walkup, MassHunter Examiner Software

e-Learning, Computer Based Training Modules, Articulate Storyline

Other:

Fluent in spoken Mandarin Chinese, Effective in-classroom trainer, Technical Customer Support

Work Experience

Agilent Technologies, Santa Clara, CA

3/12-6/14

Product Support Engineer

*Globally supported Agilent MassHunter Qualitative and Quantitative Analysis

*Globally Supported Easy-Access and Walkup for ChemStation

*Supported MassHunter Examiner Software

*Ensured successful New Product Introductions from beginning to official release

*Created training regimens for MassHunter software data analysis products

*Trained Field Service Engineers in the advanced features of the data analysis software packages.

*Maintained thorough and constant communication with both software engineers and the field

organization via technical documents.

PerkinElmer

10/06-3/12

Customer Support Service Engineer (Field Service Engineer)

*Provided timely and excellent service and support on Genetic Screening instrumentation:

AutoDELFIA, Waters Quattro-Micro MS systems, API transferase systems, Apricot pipettors

*Provided quality customer service and training to California State Government contracted labs

*Ensured the continual and successful daily operations of the labs

*Scheduled and completed periodic preventative maintenance on all applicable instruments

*Maintained concise and effective communication with labs on training, maintenance,

procedures, and service

*Provided same or next day response for service calls based on placement times

Agilent Technologies / Scientific Software, Pleasanton, CA

8/05-10/06

QA Engineer I

*Ensured the functionality of the OpenLAB instrument controls for Waters, Agilent,

Shimadzu instruments

*Ensured the functionality of EZChrom Elite add-ons: G1888 Headspace Sampler, CTC HTS_HTC

PAL sampler

*Anticipated and troubleshot any potential user-generated problems

*Executed test plans intended to mimic user-generated scenarios

*Verified bug fixes implemented by software engineers

*Maintained thorough and constant communication with software engineers

2004-2005 Chemist at SynPep Corp

Education B.S. Chemical Engineering Graduated: May 2004

University of California, Berkeley

MBA

Santa Clara University Graduated: March 2012

Contact this candidate