William Maurice Hultz

San Diego, CA *****

619-***-****

acf8mq@r.postjobfree.com

EDUCATION

NATIONAL UNIVERSITY – San Diego, CA 02/2012

Master’s Degree in Cyber Security Information Assurance

NATIONAL UNIVERSITY – San Diego, CA 2010

B.S. in Criminal Justice

SKILLS

Information Management Sr. Specialist Sr Lead Technician Computer Technician Environment: Hospital

Pharmaceutical Unified Schools

Operating Systems Admin Tools Knowledge:

Windows Server (200*-****-****) Active Directory Administration (create users, password resets, unlocks, add

groups, computer names) Microsoft System Center Configuration Manager 2012 (SCCM) User State Migration

5.0 Configuration Remote Tool Remedy Ticket System Microsoft Bitlocker Administration and Monitoring

Configuration Manager for Machine Policy Retrieval, User Policy Retrieval Cycle for Group Update Regedit

Norton Ghost Linux and Unix Server Backtrack, Fedora, and Ubuntu operating systems IRIS (Servicenow)

Knowledge Base Microsoft Active Directory, Directory and Resource Administrator ( DRA) VMWARE Prepared

Disaster Recovery Plan SQL Server Reporting Services (SSRS) Video (conferencing, webcams, broadcast, on-

demand) Backup technology administration – Co-lo and tape backups using Netbackup PCI, HIPAA, other

privacy laws and regulations

Desktop Operating Systems:

Microsoft Operating Systems XP Vista Windows 7 Windows 8

Desktop Applications:

Microsoft Office Suite (Word, Excel, PowerPoint, Access) (200*-****-****) Adobe Virus Applications

Blackberry Enterprise Server SharePoint 2009 / 2013 / Dragon Naturally Speaking 10 Clinical Applications

(EMR (Centricity -CPA/CPM) McKesson, Syngo, Allscripts, Office 365

Hardware (Hardware Software Troubleshooting)

HP Desktop Laptops Printers Fax IPads, Internet Network Connectivity

Phone Hardware

Android, Blackberry, and IPhone operating systems

Remote Software Tools

Computer Management Console (MMC) Netscreen VNC Remote Access (Logmein) Lync 2012 Skype

Google + Hangout

William Maurice Hultz

San Diego, CA 92114

619-***-****

acf8mq@r.postjobfree.com

Email:

Microsoft Exchange Server 200*-****-**** Gmail Google Docs Google Plus

Network Backup Software

Windows Server Backup NetBackup Tape Backups

Virus Malware Software

Norton Antivirus Symantec Anti-Virus McAfee Anti-Virus Malwarebytes AVG

Website Software

Website administration, Word Press

Scripps, La Jolla, CA 12/2013 – Present

Sr. PC Technician (Outsourced temp position from Eastridge Infotech)

• Lead Technicians offsite on difficult to solve problems or configurations.

• Team for Scripps migration from XP to Windows 7

• Scheduled and confirmed appointments directly with end users for team migration.

• Scheduled and created documentation of end users profile, drive mappings, printers, applications

• Schedules and confirms own appointments and communicates directly with end users

• Active Directory to find where computer resides and information on end user for contact info

• Active Directory to add end users to groups for applications

• Active Directory add computers back onto the domain

• Active Directory password resets for locked accounts

• Migrate end users profile with System Center Configuration Manager 2012 (SCCM) / User State Migration

Tool (USMT) 5.0. Scanstate of end users profile to server & Load State for data of end users profile to be

reloaded after Windows 7 installation

• Troubleshoot through logs of any errors on computer not responding to migration tool

• Group Policy Update through command prompt and Configuration Manager for Machine Policy Retrieval,

User Policy Retrieval Cycle for Group Update

• SQL Server Reporting Services (SSRS) tool and services to create, deploy, and manage reports for

organization

• Install software from run advertised that is needed for specific department applications

• Create short cut links to web applications in public desktop

• Microsoft Bitlocker Administration and Monitoring to Unlock drives

• Registry modification of temp and/or corrupted profiles, and printers

• Install drivers and map network printer, scanners, fax drivers

• HP Desktop, Laptops, Printers, Scanner and Fax

• Configuration Remote Tool to remotely troubleshoot applications

• Outlook setup of archive and pst files. Add calendars

• Remedy Tracking system for creation and assignment of tickets.

• Dragon Naturally Speaking 10 configuration for Doctors

• IT installations, and support with Clinical Applications EMR (Centricity -CPA/CPM) McKesson,

Syngo, Allscripts

William Maurice Hultz

San Diego, CA 92114

619-***-****

acf8mq@r.postjobfree.com

Johnson & Johnson, San Diego, CA 06/2012 - -7/2013

Information Management Sr. Specialist (Outsourced by Xerox)

• Linux and Unix Server hardware maintenance, troubleshooting and installation of Backtrack, Fedora,

Ubuntu and Windows XP and 7 operating systems.

• Operates data communication systems, including LANs and/or WANs.

• Installed, configured, and maintained the functionality of company desktop systems, together with

peripheral appendages and software.

• Work with Remedy, IRIS (Servicenow), DRA, Active Directory

• Kept in constant touch with vendors to resolve problems as quickly and efficiently as possible.

• Installation, configuration and troubleshooting of desktop and laptop hardware, peripherals, operating

system, firm business software and third-party applications.

• Develops and evaluates network performance criteria and measurement methods. Run regular checks, tests,

and tracking procedures to prevent or identify problems.

• Instructed employees on extending life of computer system through proper use.

• Performed routine maintenance on all user accounts, data files, etc.

• Installed or advised installation of upgrades to prevent malfunctioning.

• Perform audio-visual setups including video conferencing, LCD projectors, TV/DVD and live web cast

configurations

•

Mobile Computer Repair 2005 - 2012

Computer Technician

• Linux and Unix Server hardware maintenance, troubleshooting and installation of Backtrack, Fedora,

Ubuntu and Windows XP and 7 operating systems.

• Performs installation, preparation and commissioning/decommissioning of desktop and laptop

computer systems, printers, cell phones, business applications and assorted end-user devices.

• Performs troubleshooting, repair, upgrade and maintenance of desktop and laptop computer

systems, printers, cell phones, business applications and assorted end-user devices.

• Provides high-quality, end-user support for help desk and service requests.

• Performs desktop computer hardware and software upgrades and enhancements.

• Performs routine commissioning and decommissioning of Windows-based, Active Directory end-

user accounts and associated access to network systems and resources.

• Provides assistance to system engineers for system and network problems, service interruptions

and disaster recovery procedures.

• Collects and maintain accurate inventories of all end-user hardware and software.

• Works with the team of Customer Support Specialists to complete help desk tickets, IT projects,

hardware/software inventories and maintenance and upgrade tasks.

William Maurice Hultz

San Diego, CA 92114

619-***-****

acf8mq@r.postjobfree.com

• Rack and stack work, closet work, putting together server racks, patch panels.

• Testing cables and Troubleshooting networking issues.

• Performs other tasks as assigned.

San Diego Unified School District, San Diego, CA 2005 – 11/2011

Special Education Tech

• Assist in educational and occupational programs in a special Education classroom or community setting.

• Supervise pupils on or off school grounds; may supervise pupils on buses as they are being transported to

and from school.

• Supervise recreational activities and direct or supervise pupils during such events.

• Assist the classroom teacher with the daily activities.

City of Coronado, Coronado, CA 2003

Police Officer

• Patrols the City by car or foot.

• Conducts initial and follow-up investigations.

• Enforces controls and directs traffic when appropriate.

• Answers complaints on such problems as civil disturbances, obnoxious animals, health code and local

ordinance.

• Takes crime prevention measures and assists in controlling problems of juvenile delinquency.

• Operates a police unit, two-way radio, recorders, firearms and equipment common to law enforcement.

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