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Customer Service Sales

Location:
West Chester, PA
Salary:
60,000
Posted:
October 02, 2014

Contact this candidate

Resume:

Nicole E. Lyddane West Chester, PA . ***** . CELL (610) 457-

**** . *-**** acf8kk@r.postjobfree.com

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Passionate Client Support professional with over 10 years of distinguished

performance in increasingly responsible positions within well-known

organizations. Proactive manager, ardent leader, and strategic thinker with

ability to hire and develop outstanding team members. Proven success in

project development and program management, while supporting world-class

customer service in large-scale sales organizations.

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SKILLS Proficiency in Microsoft Suite and Client Relations Management systems,

platforms, and programs

Maintains ability to readily grasp and embrace new technology

Personable, passionate, creative, optimistic, and empathetic

Organized, thoughtful and dedicated leader

Dynamic, engaging public speaker

Practitioner of Emotional Intelligence and keeping my word

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EXPERIENCE

Contemporary Staffing Solutions New Castle, DE

Sr. Account Executive

July 2014-Present

< Provide an unparalleled level of care and personalized service to all

clients and candidates in a boutique firm environment

< Passionately displays proficiency in Career and Succession Management

< Assisting clients in creation of personalized retention programs

< Relationship building with local and regional business owners

< Contract negotiation in regards to placing excellent candidates

< Screening, interviewing and qualifying candidates while managing a

pipeline of available candidates on a daily and weekly basis

< Leveraging a list of specialized, niche candidates

< Marinating all client records and reporting efforts in SalesForce

< Presenting to business owners and following through the life-cycle of

sales processes

< Developing relationships with current clients and forging new business

alliances to encourage volume of need

Comcast Spotlight West Chester, PA

Supervisor of Business Operations

June 2010-April 2014

. Successfully repositioned the Business Operations Department as a

"Partner" within the organization

. Drove increase of Internal vs. External Client contact up 15% over

course of 12 months

. Maintains collaborative and supportive working relationships within

large-scale Sales organization

. Responsible for coaching, development, support and professional growth

of 9 direct reports

. Excellence in Customer Service: 80% + customer satisfaction 2010-2014

. Identification, Implementation and Follow-Up of "Best Practices"

. Implementation of SalesLook CRM within department - led to 60%

increase in tracked interactions in 8 months

. Leverages call tracking techniques allowing team to gather metrics to

measure and improve monthly performance

. Empowers self to become a Key Player in areas of "unknowns"

. Enthusiastic self-improver - WICT Member, SkillPath Women's

Conferences, Mindful Collaboration

. Strong working knowledge pertaining to Accounts Receivable, Accounts

Payable, Credit, Collections and Billing

. Creator of New Client On-Boarding Program

. Special Projects Management: Missing Script Initiative, PDCT, Customer

Service Certification Program

. Develop and act upon yearly initiatives - Playbook Owner from 2011-

2014

. Able to meet aggressive timelines and works well under deadlines

. Member, Professional Committees - Online Co-Op Process Development,

Compensation, Customer Service Standards

. Partner with Internal Development Team for program improvement efforts

. Established strategic and mentoring relationships with members of

Senior Management

Comcast Spotlight West Chester, PA

Business Coordinator/Divisional Credit Coordinator

Feb 2009-June 2010

< Worked proactively with Sales Partners to execute all requests in

billing and credit

< Instituted on-going effort to improve and expedite EchoSign

approval process

< Proficient working knowledge of all functions within Business

Operations Department

Enterprise Rent-A-Car

Jan 2007-Feb 2009

Assistant Branch Manager Tempe, AZ and Kennett Square,

PA

* Maintained full P & L Responsibility for Branch

* Managed staff and operations in an environment with remote

locations

* Improved branch performance on Company Metrics ESQI from 68 to 82

(maximum of 100)

Nordstroms

Jan 2006- Jan 2007

Assistant Restaurant Manager Scottsdale, AZ

< Maintained an exceptional level of client care to encourage the

loyalty of our guests in a fast-paced 200 seat restaurant

< Responsible for scheduling, hiring, ordering, quality control and

finance

< Developed budgets and organized ordering

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TRAINING COURSE DEVELOPMENT

New Client On-boarding Process Professional Development Cross Training

Program (PDCT)

Diffusing Difficult Customers and Saying "No" Shaping The Customer Experience

Successfully

Department Contact for New Management Missing Scripts/Co-Op Process Training for

LSMs

Systems Training - lead training for Southern New Account Executive Boot Camp

Div in Atlanta, GA

How-To Manual/Fast Facts/Knowledge At A 90 Day On-boarding Process for New

Glance Department Hires

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EDUCATION Bachelor of Science - Hotel, Restaurant and Institutional

Management

University of Delaware Newark, DE

Graduated 2005

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ASSOCIATIONS AND AFFILIATIONS

. Member of New Castle County Chamber of Commerce and Referral

Group

2014-Present

. House and In-Home Pet Sitting Service

2007-Present

. West Chester Rotaract, part of Rotary International

2008-2013

Club Secretary - 2009 and 2013

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PROFESSIONAL REFERENCES:

Deana Travetti Anahita Desai Mike Condon

Director of Customer Care Manager of Commissions Retired

Comcast Spotlight, West Comcast Spotlight, Bingham West Chester, PA

Chester, PA Falls, MI 610-***-****

610-***-**** 443-***-****

119 W Union St 2nd Floor . West Chester, PA . 19382 . CELL 610-***-**** .

E-MAIL acf8kk@r.postjobfree.com



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