John Pickett

*** **** ****

Coushatta, LA ***19

318-***-****

I am acutely aware that my resume does not reflect my work ethic and my professionalism. I have

endured over the past 2 years multiple layoffs, mainly due to the instability in the Acute Care

Psychiatric Industry in the Greater Houston Area.

After 11 years at IntraCare Medical Center Hospital, the hospital closed due to CMS violations by the

Nursing Department. I was then contacted by Westbury Hospital where I was laid off after reporting

suspicious Medicare activity involving a couple of my employees and corporate management. The

facility was raided for these activities 6 weeks after I left. I was recruited by the ownership of Cambridge

Hospital which was struggling to build census from single digits despite being open for 7 months. We

successfully built up a profitable census and reached highs in the forties within 11 weeks; however, the

business department inaccurately billed most of the new business as was forced to resubmit the billing.

This left little cash flow to support the hospital and all non-clinical departments were disbanded. After 12

weeks of growth with RX Care all the Marketing Staff throughout the country was laid off after

management miscalculated the expenses of the aggressive expansion efforts of 2014.

I am very skilled at strategy development and implementation, customer service, branding, networking,

presentations to individuals to large groups, recruiting new business partners and maintaining these and

existing accounts, managing small and large groups of employees, staff training and development, and

managing the operations and the development of multiple sites.

I would appreciate the opportunity to speak with you regarding a position with your entity and am

confident that, if hired, you would be very satisfied with my efforts and results.

Thank you for your consideration.

John Pickett

JOHN R. PICKETT

166 Nick Lane

Coushatta, Louisiana 71019

318-***-**** Home acf8ka@r.postjobfree.com

281-***-**** Cell

SUMMARY

Experienced Marketer and Community Relations Manager with a depth of experience in

marketing various programs to a wide variety of consumers. Expertise in developing

relationships with internal and external customers while providing quality treatment

services. Skillful in marketing and promoting programs to address the needs of specific

populations.

PROFESSIONAL EXPERIENCE

Rx Care Pharmacy, Bossier City, Louisiana 2014

Marketing Operations Manager

• Brand and establish awareness for two specialty pharmacies in

Northwest Louisiana, Texas, and Arkansas

• Create and train local staff on protocols to make sure that all

communications, collateral, and reporting reflect the beneficial attributes

of both pharmacies along all medical specialties.

• Coordinate between corporate office and pharmacies to make sure that

all area goals are clearly defined and attainable.

• Create and implement strategies to build and maintain professional

relationships to insure success along all medical specialties.

• Create and implement reporting guidelines to effectively communicate

with Senior Administration the depth and success of efforts in the local

markets.

• Follow up on recent transactions to insure consumer satisfaction.

IntraCare North Hospital, Houston, Texas 2013

Community Relations

Coordinate Community Relations activities for 85 bed acute care psychiatric facility.

• Maintain established accounts and develop new sources for revenue.

• Negotiate contractual relationships to forward to senior level management for

development.

• Conduct educational seminars and other events to promote hospital services.

• Establish and maintain a role as liaison between referral sources and IntraCare Behavioral

Health.

• Maintain reports on day to day operations and trends in specific markets.

John R. Pickett Page 2

Cambridge Healthcare, Houston, Texas 2013

Contract Director of Business Development

Oversee business development for new 150 bed acute care psychiatric hospital.

• Build census through strategic market saturation of entities and programs which can

benefit from acute care psychiatric services.

• Negotiate contracts to stabilize census and incrementally build census.

• Build staff for Business Development Department and orient staff to strategies for

successful development of resources to make sure that census has steady growth.

• Recruit Medical Staff and assist in making sure appropriate credentialing materials are

acquired.

• Analyze data and develop strategies based on available data.

• Develop reports to effect communication and goals to senior management and monitor

staff to make sure efforts are maximized while in the field.

WESTBURY COMMUNITY HOSPITAL, Houston, TX 2012

Director Community Relations

Westbury Community Hospital is a 137 bed Medical/Psychiatric hospital system with the main

facility located near the Medical Center and two Partial Hospitalization Programs, located in

Baytown and Southwest Houston.

• Oversee all operations for Community Relations, Outreach and PHP.

• Track referral data and transmit it to staff for appropriate follow up.

• Track and maintain data on all referrals and trends and compile them into appropriate data

files.

• Report directly to Senior Management on all trends, strategies, information which reflect

the census of the facilities.

• Supervise all Marketing, Community Relations and Community Outreach staff.

INTRACARE HOSPITALS, Houston, TX 2001-2012

Director Community Relations

IntraCare Hospitals operates two facilities, one in the Medical Center with 142 beds and one in

Cypress Creek area with 60 beds. This hospital system is a full service, not for profit organization

offering a continuum of in-patient mental health services. In contractual arrangement with Primary

Medicine Clinic, the Community Mental Health Services team

provides out-patient group, individual and family therapy conducted on site at community

locations.

• Oversee Community Relations and Community Education Department as well as oversee

outside programs and affiliated intensive outpatient programs.

• Track referral data as well as develop prospects and assists staff in maximizing their time

and efficiency.

John R. Pickett Page 3

• Maintain staffing of the department including hiring, training and oversee staff progress

through the monitoring of reports and occasional oversight of staff in the community.

• Report directly to the CEO and strategize around programs that are cost efficient and

profitable.

• Track expenses of staff and department and make sure budgetary restraints are adhered

to.

• Work with various directors throughout the system to make sure that services and

programs work seamlessly together.

• Initiate weekly meeting with administration and staff to make sure that corporate objectives

were achieved.

LIGHTHOUSE FOR THE BLIND OF HOUSTON, Houston, TX 1998-2001

Director of Deaf Blind Program

Founded in 1939, The Lighthouse of Houston is a private, nonprofit rehabilitation center

dedicated to helping blind and visually impaired people live independently. The Lighthouse serves

approximately 7,000 people each year and is a member agency of the United Way of the Texas

Gulf Coast.

• Managed all operations for two assisted living facilities as well as programming for an

activities program for Lighthouse clients.

• Re-established good standing with regulatory agencies as licensing status was in doubt

when this position was obtained.

• Established new policies and procedures to improve the care of clients and assisted the

direct care staff in giving the highest quality care to the clients.

• Successfully completed transition of Regulatory Agencies from the Texas Rehabilitation

Commission to the Texas Department of Human Services, Long Term Regulatory.

• Served as Chairman of the Safety Committee.

• Marketed program to all potential Lighthouse donors and consumers.

WEST OAKS HOSPITAL, Houston, TX 1993 – 1995

Transition Program Supervisor

(Left due to programmatic changes)

A psychiatric hospital with 160 beds located in Southwest Houston owned by PsySolutions, Inc.

• Designed and implemented a short-term residential treatment program for emotionally

disturbed and chemically dependent adolescents.

• Coordinated Day Treatment staff, Administration, facilities, medical staff, psychiatrists and

psychologists to assure the best possible care for the patients.

• Staffed the residential facility and provided supervision of medications on a regular basis

to determine that they had been administered properly.

EDUCATION

Alief Hastings High School, Graduate 1982

Dallas Baptist University, Graduate 1993 B.S. Psychology/Business Administration

References provided upon request

Contact this candidate