Nicole Osborne, CSC

*** **** ****** *****

Lithonia, GA

401-***-****

acf8jo@r.postjobfree.com

SUMMARY

Professional with extensive experience gained in the high volume, fast paced, environment. Excellent

organization, problem solving,and communications skills. Customer Service Certified. Constantly seeks ways to

improve service and efficiencies. Strong individual contributor and team player, who learns quickly, welcomes

challenges, and can manage multiple and changing priorities in deadline driven environment.

SKILLS

Administrative Experience Microsoft Office Team Player

Customer Service Certified HIPAA Compliant Ability to multi-task

Medical Billing & Coding Electronic Health Record Patient Scheduling

Medicare & Medicaid Excellent Communication Honest & Dependable

Medical Terminology (Verbal & Written) Problem Solving Skills

Care tracker Centricity Epic & IDX

PROFESSIONAL EXPERIENCE

ApolloMD

Accounts Receivable Representative Atlanta, GA 2014-

• Responsible for the timely submission and payment of claims

• Follows up on delinquent third party claims until they are paid, denied or written off

• Maintained a professional communication with insurance companies regarding patient account

information

• Responsible for working 60 accounts per week by reviewing, researching, investigating and negotiating

• Effectively and accurately follow up on Medicare, Medicaid and Managed care claims for the state of

Mississippi and Georgia

OptumInsight (subsidiary of United Healthcare)

Medical Billing Specialist Providence, RI 2006-2013

• Verify accuracy of billing data and revise any errors

• Consistently meeting 500 claims per week by reviewing, researching, investigating, negotiating,

processing and adjusting physician claims

• Responsible for accounts receivables with all major insurance companies

• Verified rules and regulations, which does not meet Medicare & Medicaid billing guidelines

• Maintained a professional communication with insurance companies regarding patient account

information

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Nicole Osborne, CSC

661 Fair Harbor Drive

Lithonia, GA

401-***-****

acf8jo@r.postjobfree.com

Broadview Staffing Services

Data Entry Services Quincy, MA 2005-2006

• Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data

field or onto tapes or disks for subsequent entry, using keyboards or scanners

• Compile, sort and verify the accuracy of data before it is entered

• Store completed documents in appropriate locations

McPherson & Associates

Scanner Boston, MA 2004-2005

• Operate office scanner and personal computers

• Maintain and update database using a computer

• Review files, records, and other documents to obtain information to respond to requests

Data Plus

Data Entry Clerk Pawtucket, RI 2002-2003

• Review insurance policy to determine coverage

• Compile sort and verify the accuracy of data before it is entered

• Compare data with source documents, or re-enter data verification format to detect errors

• Locate and correct data entry errors, or report them to the supervisors

• Maintain logs of activities and completed work

EDUCATION

Family Resources Community Action

Certificate, Administrative Office Management Woonsocket, RI 2013

Rockhurst University

Certificate, Customer Service Certified 2013

Lincoln Technical Institute

Certificate, Medical Billing and Coding Lincoln, RI 2006

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