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Sales Customer Service

Location:
Sherbrooke, QC, Canada
Posted:
October 02, 2014

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Resume:

PROFILE:

Result oriented and credible aerospace professional. More than 25

years of Technical, Program & Customer management, Supplier

management, Business development, Sales & Marketing experiences.

Managed, marketed & sold new technology engineered system components,

avionics, aero-structures & services to all Canadian OEM's.

ACCOMPLISHMENTS:

Program management - Customer and Supplier Management

Managed international sales and marketing initiatives and exceeded

annual sales objectives.

Market new technology system components to OEM's and defense &

captured new business.

Developed sales strategy & marketing objectives.

Strong commitment to team environment and resolved customer

difficulties quickly.

PROFESSIONAL EXPERIENCE:

APEX Precision inc. - July 2014 - Present

Sales & Customer Support Executive

Report directly to President responsible for the Sales & Marketing

Department managing the sales efforts, using goals established by the

Company, including planning, coordinating, organizing and controlling

sales activities associated with the company's major accounts and

markets.

To build and maintain sales volume & increase profits therefore

promoting growth.

Focal point of contact with customer's on sales, delivery, quality &

other major issues.

A.I.M.S International US inc. - November 2011 - June 2014

Customer & Production Development

Review, evaluate packages with customer requirements to maintain low

cost & higher margins.

Plan and managed of product line improvements.

Evaluate processes, procedures & controls to drive growth & profits.

Work with supply chain to maintain inventory, quality & reduce lead

time.

Market cabin interior upgrades (LED, IFE, Noise reduction) to all VIP

private business aircraft and provides strategy & direction.

Manage VIP business aircraft cabin interior completion of all business

aircraft.

Aerospace Management Consultant - 2010 - 2011

Supplier Management/Business Development

Monitor supplier performance, program schedule, align & follow up

action plans with Supplier major issues.

Engage OEMs internal groups to assist with suppliers issues,

specifically in complex situations where alternative solutions needed

to developed.

Report to management on supplier progress and identify/escalate any

roadblocks when needed.

Facilitate discussions between Suppliers and OEMs to bring issues to

resolution.

Develop logistic strategy with the supplier and OEM production to meet

program delivery schedule.

CB Technical Sales inc. - 2002 - 2010

VP International - Technical Sales - 2006-2010

Director Technical Sales Representative - 2002-2006

Marketed world best aerospace manufacturer's of engineered system &

structure components & high tech materials to Canadian aerospace OEMs,

MROs, Defense & present complete proposal package.

Build technical sales team to meet strategy & objectives.

Marketed environmental controls, fire/thermal barriers, hydraulic &

fuel system components, LED lighting systems, security & surveillance

systems, integrated consoles and shock/vibration mounts.

Developed and initiated marketing plan and strategies for existing &

new business opportunities.

Managed and negotiated LTA contract with major customers.

Bombardier Aerospace - 1997 - 2002

Customer Account Manager Global Express (2000 - 2002)

Managed high valued customers private interiors during completion of

business aircraft equipment.

Managed Customers major issues and presented the risk to senior

management.

Facilitate conflicts with customers.

Organized & coordinated Customers Program reviews.

Customer Service Account Manager/Asia Pacific (1999 - 2000)

Support the sales campaigns in Asia Pacific (China, Japan, Australia &

other).

Tracked all contracted deliverables to Customers (airlines).

Managed/coordinated Entry into service spares provisions, pilots &

flight attendant training, & pilots/mechanic onsite support.

Provide full scope of services & solutions, and worked closely with

customers through the entire customer support life cycle for future

business opportunities.

BD 100 development - Project Management Integrator - (1997- 1999)

Systems lead project integrator (APU, ECS, Engine, Landing gear,

Lighting, Fuel system).

Implement Bombardier's project development engineering procedures for

the program.

Identified requirements & established project objectives.

Facilitate, lead and finalize major project plans & schedule.

Monitor aircraft systems Contractual Design Requirement Deliverables.

CRJ 700 - Program Management Coordinator

Monitored status of assigned work packages (APU, Wing & Fuel system) &

chaired the program Change Management.

Supported CRJ700 new product development Project, Procurement and

Manufacturing development team.

Conducted periodic program status of team performance and documented

lessons learned.

Arvtech Aero Inc. - 1992 - 1997

Aftermarket Business Development Manager - Asia Pacific

Managed the international sales office with 6 personnel and

coordinated all sales & marketing activities.

Identified and executed aftermarket business strategy to win the

business.

Established solid network and develop influential business

relationships with Customers in the region.

Work with supply chain to maintain inventory, quality & reduce lead

time.

Provides strategic & direction & process improvements.

Pratt & Whitney Canada - 1979 to 1992

Product Development Engineering - Project Controller (1989 - 1992)

Coordinated design activities during the proposal phase on Boeing 777

APU project.

Coordinated & monitored all technical enquiries of Boeing 747-400 APU.

Coordinated engine test requirements & reports to Transport Canada.

Market Research Development / Business Strategic Planning - Sr. Analyst

(1986 - 1989)

OEM total product sales comparisons.

Market forecast and product line strategy.

Engine performance and cost comparison.

Advanced Design Engineering - Senior Advanced Performance Analyst (1979 -

1986)

Airplane / engine performance and cost comparison analysis.

Engine performance, SFC, and price comparison analysis.

Customer aircraft/engine technical presentation.

Educations & Training:

. Bachelor of Science Aeronautical Engineering.

. Advanced courses (Airplane design).

. Successful Negotiator and Strategic Customer Care Course.



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