Anthony M. Downer

**** ******* *** **.

Louisville, KY 40219

acf8j3@r.postjobfree.com

502-***-****

PROFESSIONAL PROFILE

A proven professional with over 7 years of experience in various facets of

the electronics and technology industry. Diverse talent with the ability

to contribute analytical, organizational, interpersonal relationship, and

communication skills while prioritizing multiple tasks in a fast paced

environment to meet deadlines. Working knowledge of DOS, Windows

9x/ME/2000/XP/Vista, Cisco support, HW, 6500, 3700, 2600, LAN and

Datacenter configurations, electronic communications systems, and

technology repair.

EDUCATION

ITT Technical Institute, Louisville, KY

Bachelor of Applied Science Degree in Electronics & Communications

Engineering Technology

Associate of Applied Science Degree in Computer & Electronics

Engineering Technology

PROFESSIONAL EXPERIENCE

United Parcel Service, Louisville, KY

June 2006 - Present

Electronics Repair Lead (dates xxxx - xxxx)

. Submit PNL reports

. Kept track of daily production from associates through excel to send

to upper management

. Create and implement action plans to achieve high levels of customer

service

. Assist team members with parts needed to ship equipment

. Assist lead for Wal-Mart account during peak-season to ensure timely

delivery of equipment

. Lead for March Net and UPS

. Special Projects for Solutions Engineer Team which includes but not

limited to Software Initializing, Upgrading cameras, Wig Config

Uploads, UPS, Diad processing etc Regulatory use of

. OEE data / Quality data / Manufacturing Engineering/

Operations/Quality

. Safety, Committee, ERC, Committee.

. Complex network problem determination, analysis and

resolutions.

. Install, configure, and troubleshoot, Systems, Basic knowledge Cisco

Catalyst, Nexus network switches.

Electronics Repair Technician (dates xxxx - xxxx)

. Assemble, Repair and Test DVR Systems, LCD TVs and Projectors

. Test power supplies, digital video recorders and boards before

shipment

. Demanufactured equipment for reuse and recycling

. C Programming in Linux

. Maintain an 98% accuracy on quality

Geek Squad, Louisville, KY

October 2011 - January 2012

Counter Intelligence Agent

. Provide initial contact with clients and check in products for service

. Perform basic testing to determine product needs and service solutions

. Assist Customers with the Precinct's Standard Operating Platform (SOP)

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