Post Job Free

Resume

Sign in

Customer Service Management

Location:
Ahmedabad, GJ, 380015, India
Salary:
+4000
Posted:
October 02, 2014

Contact this candidate

Resume:

CURRICULUM VITAE

OF

SITHABILE GUMEDE

PERSONAL DETAILS

Surname and Name Sithabile Gumede

Date of birth 10-09-1985

Identity Number 850**********

Home language Zulu

Gender Female

Criminal record none

Contact number 082-***-****/079-***-****

Physical address 102 Saxony flat

17 Aliwal Street

Durban

4000

Availability Immediately

E-mail address acf8hb@r.postjobfree.com

Drivers license Code 10

SECONDARY EDUCATION

Last school attended Avon ford Secondary school

Highest Grade passed Grade 12

Year obtained 2003

TERTIARY EDUCATION

Institution Mangosuthu University

Qualification National Diploma: Public Administration

Modules Public office management I

Self Management I

Public decision making I

Public Resource management I

Public information service I

Public information Practice II

Procurement and logistics II

Public human resource II

Fundamentals of research II

Project management II

Financial and procurement management III

Public human resource III

Policy studies III

Program management III

Intergovernmental relations III

Public management practice III

WORK EXPERIENCE

Company inoutsourcing

Position call centre agent

Duration 2006 February to 2008 December

Reason for leaving had to go to school

Duties

• Selling cell phone contracts on all different networks

Company Inanda SAPS

Position Admin clerk (in-service training)

Duration 2010 March to 2011 February

Reason for leaving in-service training

Duties

• Typing of reports and memorandum

• Taking down minutes on management meetings

• Filing documents and withdraw files

Handling queries and correspondence

Capturing data from source documents

SKILLS ACQUIRED

1. Administrative

2. Communication (verbal and written)

3. Computer (Ms word, Ms Excel, Ms PowerPoint, Ms outlook)

4. Taking minutes

5. Telephone etiquette

6. Good interpersonal and work ethics

Company XTLS Dreadlocks

Position Receptionist/cashier

Duration 04 April 2012 to date

Duties

• Executing standard telephone procedure using appropriate customer service etiquette

• Attend to people promptly in a polite manor giving clear information

• Record massages and pass to the relevant person

• Make appointments for the service required

• Giving confidential information only to authorized people

SKILLS ACQUIRED

• Excellent client service

• Ability to mange time effectively

• Ability to perform basic computer skills

• Team player

• Goal oriented

• Pleasant, enthusiastic and energetic

REFERENCES

Name Akhona Dube

Company Math assessment centre

Position Supervisor

Contact number 031 700 975 8/072-****-***

Name Simiso citizen Shange

Company Inanda SAPS

Position Warrant officer

Contact number 031-***-****/083-****-***

Name Clara Ngongoma

Company Toyota

Position Consultant

Contact number 031-***-****/072-****-***

Name Lihle Hlongwane

Company XTLS dreadlocks

Position Finance clerk

Contact number 031-***-****/071-***-****



Contact this candidate