Manager Technical Support
Resume:
Sherif Fawzy Hassan
. Address:** El Aksheed St Manial El Roda.,Cairo . Phone no.:02-
23639224 . Mobile no.:011**-****** . E-mail: acf8gv@r.postjobfree.com
Objective:
Seeking a challenging position in a reputable organization in the IT
field through which I can have the opportunity to
learn more, gain more experience, prove and improve my skills and
capabilities.
Education:
o Bachelor of Science in accounting, Cairo University
o Secondary School: El Abrahimia School (Garden City)
Courses:
May 2013 : SQL 2012 (GK)
o Administering Microsoft SQL Server 2012 Databases
March 2013: ITIL v3: Service Management Foundation (GK)
o ITIL v3: Service Management Foundation
March 2013 : Microsoft SCCM (GK)
o Administering System Center 2012 Configuration Manager
Augest 2012: Microsoft Exchange 2010 (GK)
o Configuring, Managing and Troubleshooting Microsoft Exchange
Server 2010
March 2011: Oracle Solaris (Linux-Plus)
o System Administration Solaris 10 OS Part 1
o System Administration Solaris 10 OS Part 2
October 2008: EMC (EMC England )
o Symmetrix Business Continuity - SRDF Solutions
o Symmetrix Business Continuity - TimeFinder Solutions
o Control Center Management
September 2006: SQL 2005 (Synergy )
o Administering MS SQL Server 2005 Databases and Services 2005
o Designing Security for Microsoft SQL Server 2005Business English
o Troubleshooting & Optimizing Database Servers Using MS SQL Server
2005
Augest 2006:Oracale 10g Administration.
March 2006: Presentation Skills training (IMI Center)
February, 2005: SAPTEC: (SAP NetWeaver: Fundamentals of the Application
Platform) (SAP Arabia)
February, 2005: BC405: (Techniques of List Processing) (SAP Arabia)
July, 2004 - October, 2004: Microsoft Windows Server 2003 track
(Synergy)
o Implementing, Managing and Maintaining a Microsoft Windows
Server 2003 Network Infrastructure
o Plan, Implement & Maintain a Microsoft Windows Server 2003
Active Directory Infrastructure
o Implementing and Managing Microsoft Exchange Server 2003
o Administring a Microsoft SQL Server 2000 Database
. BBSA (Basic Business Skills Acquisition) from F.G.F.
o Business English Windows95&98&XP
o Presentation Skills
o Business Writing
o Microsoft Office (Access, Internet,
PowerPoint,Excel,WinWord,Microsoft Outlook)
Employment History:
Febrauray,2007-till the Current date NATIONAL BANK OF ABU DHABI
Acting Lead Systems and Database Administrator (April 2014)
o Works independently to develop and maintain all of Bank operational
systems and DB.
o Perform annual Disaster recovery Test
o Responsible for maintaining the integrity and security of servers,
systems and DB.
o Responsible for emergency response as needed to correct system
failures. In coordination with the Operations, Development and Network
teams
o Works closely with professional technical staff in the ITD-E team in
evaluating current systems and making decisions on future development.
o Acts as the Problem Management teams topmost escalation for technical
faults, taking responsibility for the more serious problems when
required and liaising with external suppliers and vendors if relevant.
o Provides advice, training, and technical support for various projects.
o Conduct post major incident reviews and identify and manage follow-up
actions where required.
o Ensuring Known Error records are established and cascaded where
appropriate.
o Ensuring Knowledge base records are updated and used by his team to
minimize the efforts and time of problems troubleshooting.
o Responsible for the supervision of team member either onsite or
remotely working on implementation of new systems and upgrades to
ensure they meet the required standards.
o Produce in depth technical documentations and review technical
specifications and documentation from external suppliers/vendors to
ensure that Infrastructure Services staff are provided with the
essential documentation required to support the system and enable
successful handover.
o To take personal responsibility to proactively manage own work to
ensure that responses to internal customers requirements are within
timescales stated in Service Level Agreements
o Conducts post implementation reviews of new systems, DB and upgrades
to ensure the project remains operationally effective and identify
areas for rectification, improvement and enhancement to meet users'
needs.
o Performs system vulnerability assessments and conducts ongoing
security risk assessments including the monitoring, investigation and
reporting of security and access violations trade-off studies to
recommend methods on countering threats to systems.
o Ensure that hardware and software license inventories are up to date.
o Manages the monthly Technical Support Activities tracking report.
Senior System Administrator
o Administer Microsoft Windows Servers (Active Directory), Microsoft
Workstations, and network security devices for more than 600 users.
o Manage DataCenter Storages (EMC: VMAX, Centera...etc)
o Perform a wide range of system administration duties on applications
and other servers including install, debug, maintenance, upgrade, and
general support.
o Managing Exchange servers including back-end/front-end servers and
BlackBerry server.
o Manage and maintain SL500 tape libraries in both main and disaster
recovery site.
o Managing TrendMicro Anti-virus control Manager, Officescan, InterScan
and MailScan.
o Performs and assists in troubleshooting and diagnosing production
problems and corrects identified problems.
o Design and implement schedule maintenance plans for all the current
systems, databases and applications.
o Apply new software/system updates, upgrades and patches.
o Performs hardware and software installations for the new IT
equipments.
o Designs and maintains security policies.
o Designed and configured new system rack layout for Blade servers and
HP ProLiant/IBM/Fuitsu Siemens/EMC storage and Dell servers for power,
space and cooling in datacenter
o Provide second level of support as well as expert advices on systems
related topics to Service Desk
o Performs systems backups and recovery procedures and monitors daily
server backup and off-site tape rotation. In addition to participate
in disaster recovery and business continuity testing.
o Perform on-site and remote technical support as well as provide
assistances in troubleshooting and diagnosing discovered technical
problems.
o Performs system vulnerability assessments and conducts ongoing
security risk assessments including the monitoring, investigation and
reporting of security and access violations trade-off studies to
recommend methods on countering threats to systems.
o Perform annual Disaster recovery Test
EMC Storage VMAX, DMX-3,Centera
o Configure EMC Control Center for host monitoring and alert
notifications
o Managing Control Center agents and policies administration.
o Conducted ongoing maintenance on storage.
o Install and configure EMC Control Center on Windows 2003 servers to
manage storage and SAN configuration for main and disaster recovery
sites.
o Install and configure EMC Control Center' agents on UNIX and Windows
OS.
o Install and configure solution enabler and powerpath on UNIX and
Windows OS.
o Install and configure Cisco MCData and Brocade switches
o Create and manage switch zoning
o Identify and resolve HBA configurations and cabling issues.
o Manage, configure and allocate storage, creating devices, Meta and
configure devices attributes, mapping and masking devices using EMC
Control Center and Solution Enabler.
o Monitor and resolve SRDF replication issues between main and disaster
recovery sites' DMXs.
March, 2004 - Decmber-2006: Miraco Carrier, Giza, Egypt.
SAP Administrator
o Administrate the SAP R/3 system & Restoring SQL Database
o Upgrade SAP software release SAP Enterprise 4.7 to SAP ECC 5
o Upgrade SAP software release SAP Enterprise SAP ECC 5 to SAP ECC 6
o Handle user access requests for SAP
o Implament Soltion Monitoring Scenario R/3 servers in our landscape and
get weekly reports about the status of each server.
o Implament Service Desk Scenario to report all SAP& nonSAP problems in
the Soultion Manager
o Administrate SAP user accounts.
o Maintain SAP user lists with the corresponding access and authority
levels.
o Troubleshoot the SAP R/3 system problems.
o Transport customized requests through SAP landscape
o Provide service to the department and helping them to do the job
correctly and at timely
o Ensure high standards of performance for all system
o Install the SAP R/3 systems.
o Apply IT policies and follow IT procedures.
o Monitor SAP servers' availability and performance.
o Prepare periodic reports of server monitoring status.
o Physical count of SAP licenses.
o Responsible of SAP start up and running batches.
o Carry out periodic maintenance of the database
o Install and configure SAP KW 6.0 to benefit from SAP courses available
in SAP KW.
o Responsible for updating kernel and patches in our landscape.
o Install and configure Solution Manager 3.2 & 4.0
July, 2003 - March, 2004: Miraco Carrier, Giza, Egypt.
Technical Support Administrator
o Install the operating system and do troubleshooting
o Implement the backup policy for all Miraco locations
o Apply IT policies and follow IT procedures
o Monitor server availability and performance
o Monitor server availability and performance
o Prepare periodic reports of server monitoring status
o Responsible of all hardware maintenance for all branches
o Physical count of hardware and software licenses
o Responsible of the installation of any new hardware
o Responsible of equipment start up and running batches
o Monitor user requests and the status of peripherals and respond to
corresponding system messages.
o Carry out periodic maintenance and cleaning activities
o Prepare periodic reports of user problems
o Maintain Hardware and Software inventories of all Miraco sites
o Handle user access requests for the network
o Administrate Domain user accounts
o Maintain user lists with the corresponding access and authority levels
o Administring and manitaining McAfee ePolicy Orchestrator Server
o Responsible for office and remote staff support Duties included TCP/IP
troubleshooting, hardware and software configuration, data recovery,
printer troubleshooting, managing user accounts (Active Directory and
Exchange)
o Daily Backup for all servers using BrightSTor ARCserve + NTBackup
(SDLT, DLT)
o Implemented E-Mail filtration rules to block any suspicious or
infected messages using GFI Software tools
Septmber,2002-July2003: E.I.C for computer Technical Support
o Responsible of the installation of any new hardware
o Install the operating system and do troubleshooting
o Maintain Hardware and Software
. July, 2002: CEMEX (Assuit Cement Company) as training in procurement
dept.
. August, 2001:MOBINIL (The Egyptian Company for Mobile Services) as
training in the technical dept
Softwares
. EMC SRDF
. EMC TimeFinder
. EMC PowerPath
. EMC Solutions Enabler
. EMC Control Center
. VERITAS NetBackup
. TrendMicro Anti-virus
. Microsoft Exchange 2000/2003/2010
. Microsoft Active Directory 2000/2003/2008
. Microsoft SQL 2000/2005/2008
. BlueCoat Proxy
. Citrix
. FileNet
. RightFax
. BlackBerry
. SCCM
. Mcafee Endpoint Encrpiotin
. CR2 online banking Appilcations
CERTIFICATION
. Microsoft Certified Professional.
Language Skills:
. Arabic: Mother Tongue
. English: Very good written and spoken
Personal Information:
. Date of Birth: 06/12/1979
. Nationality: Egyptian
. Marital Status: Single
. Military Services: Exempted
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