Alicia D. Owens

**** **** **** ***. • Las Vegas, NV 89139 • 702-***-**** • acf8gp@r.postjobfree.com

OBJECTIVE

To secure a position with your organization as a Secretary, Public Relations Specialist, and/or Administrative

Assistant where I can use my skills, experience, and education to provide exceptional customer service and

support. Over 10 years’ experience providing office support in private, governmental, and non -profit sectors,

including answering phones, greeting customers, filing documents, c oordinating and scheduling

appointments, generating status and budget reports, ordering supplies, and more.

PROFESSIONAL EXPERIENCE

Housewife/ Caretaker/ Raised Family Niagara Falls, NY 03/2013 - Present

• Balance priorities to create and implement budget

• Management and coordinate multiple activities and schedules

• Exceptional communication, math, and problem-solving skills.

Kelly Services Temporary Recruitment Staffing Amherst, NY

ParMed Pharmaceuticals Niagara Falls, NY 09/2012 – 03/2013

Assistant Regulatory Contractor

• Fulfilled contract term through placement agency ensuring highest standards of quality control for

pharmaceutical orders.

• Worked with customer to achieve retail authorizations, performing regulatory checks and providing state

licensure support.

• Validated customer orders by facilitating risk mediation and regulatory compliance with all federal and state

guidelines.

• Provided comprehensive support to sales team to ensure clients’ pharmaceutical needs were met.

• Protected company liability by ensuring legal authorizations for sale of products that ParMed ships.

• Processed 100-350 time-sensitive orders within a given shift.

Horizon Village Sanborn, NY 08/2011 – 06/2012

Administrative Assistant

• Fulfilled contract term through placement agency by providing office support services in fast -paced

environment.

• Worked alongside intake coordinator connecting clients recovering from substance abuse to available

services.

• Obtained identifying information, health insurance information, benefits information, and patient histories.

• Coordinated and scheduled appointments for patients, counselors, and psychiatrists.

• Maintained strict privacy regarding patient records while following HIPAA at all times.

Life Technologies Grand Island, NY 12/2010 – 07/2011

Marketing & Administrative Assistant

• Prepared monthly quote proposals for up to 55 pharmaceutical sales representatives for the entire North

Eastern region.

• Educated sales reps on the Invitrogen line of products and monitored sales performance.

• Prepared monthly and yearly reports on sales growth and projected growth.

• Researched Invitrogen products on behalf of sales reps and disseminated information to help them with

their sales.

• Maintained fluid lines of communication between marketing and sales departments during time -sensitive

projects.

ALICIA OWENS RESUME, PG2

Empire Sales and Promotions Amherst, NY 07/2008 – 02/2010

Promotional Representative, Wine Tasting Events

• Organized and implemented promotional events for wines and spirit drinks.

• Travelled to various retail locations and increased sales at an underperforming vendor location throug h

aggressive direct sales techniques.

• Delivered outstanding customer service and implemented advertisement plans, including gift giveaways, and one-

on-one customer surveys.

Macy’s Department Store Amherst, NY 09/2008 – 02/2010

Fashion Fair Makeup Cosmetic Artist

• Sold and promoted cosmetics as a Make-up Artist and Skin Care Consultant. Achieved a competitive

advantage and higher quotes through gift specials and corner parties.

• Designed and created new looks for display in fashion shows and events.

• Served as a specialist in introducing new color schemes for women of color.

• Conceived new application methods and constructed color schemes and new looks on computer web

software.

• Traveled to various locations to train other artists.

• Purchased and maintained inventory of new products.

Fuccillo Chevrolet Grand Island, NY 03/2003 – 07/2008

Executive Administrator

• Over 6 years’ experience as an Executive Administrator under Owner William Fuccillo, supervising up to 6

receptionists in a busy, high-volume car dealership while conducting interviews, hiring and training

employees, scheduling meetings, delegating work orders, monitoring work activities and customer/employee

interactions, conducting performance evaluations, implementing disciplinary measures and terminations, and

more.

• Demonstrated a high-level of resourcefulness and responsibility when fulfilling diverse administrative

functions and received a quick promotion to Executive Administrator.

• Served as the company’s first line of contact in-person and on the phone.

• Hired, trained, and supervised a team of six receptionists.

• Defined and executed rules and guidelines to meet company goals.

• Designed memos, letterheads, flyers, and customer feedback documents.

• Maintained gas accounts and fixed problems for a phone system servicing between 150 -200 employees.

Seneca Niagara Falls Casino & Hotel Niagara Falls, NY 11/2005 – 01/2007

V.I.P Hotel Representative, Reservations

• Built relationships with celebrities and “High Rollers”. Delivered exceptional customer service and ensured

all guest requests were accommodated.

• Maintained authority over VIP reservations for suites, dining, and events.

• Conceived new marketing strategies and promoted events and points systems.

• Received a promotion and was awarded “Employee of the Month” twice, based on exceptional customer

service and problem solving abilities.

EDUCATION & PROFESSIONAL DEVELOPMENT

Niagara County Community College Sanborn, NY 09/2013 – 02/2014

Certification: Hotel Front Desk Representative

New York State Governor’s Office Buffalo, NY 09/2008 – 06/2009

Internship: Administrative Assistant

Over 4 years’ experience in public relations for governor’s office keeping key individuals informed of events requiring finan cial

support and strategizing how to promote events through various media outlets.

Buffalo State College Buffalo, New York 09/2006 – 05/2009

Bachelor of Arts (BA): Sociology

Orleans-Niagara BOCES Sanborn, NY 09/1998 – 06/2001

Certification: Business Management

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