CURRICULUM VITAE

OF

Sibonakaliso Mervin Sokhulu

PERSONAL DETAILS

Surname : Sokhulu

First Name : Sibonakaliso Mervin

Postal Address : Z 1666

P.O. Umlazi

4031

Residential Address : Same as above

Contact Numbers : 031-***-****

076*******

E-mail : acf8gc@r.postjobfree.com

Identity Number : 880-***-**** 081

Date of birth : 11 August 1988

Citizenship : South African

Gender : Male

Marital Status : Single

Languages : English

Zulu

Health : Excellent

Criminal Offence : None.

Valid drivers license : code 08

EDUCATIONAL BACKGROUND

HIGH SCHOOL EDUCATION

Last School Attended : Umbilo Secondary School

Highest Standard Passed : Grade 12

Year : 2006

Subject Passed : English

: Afrikaans

: Mathematics

: Biology

: Physical science

: Accounting

TERTIARY EDUCATION

Name of Institution : PC Training and Business College

Course : End User Computer (uncompleted)

Student number : 110366

Name of Institution : Pc Training and Business College

Course : A+

Student number : 110366

WORK EXPERIENCE

Name of Institution : Edcon

Position : Call Centre Agent

Duration : 2013-06-01 till to date

Duties : Data capturer

Name of Institution : South African Revenue Service

Position : Contact Centre Agent

Duration : 2010-06-01 to 2012-12-31

Duties :

To act as first line of telephonic interface with SARS and to deliver a

comprehensive service in respect of "standard/routine queries", inclusive of

tax education, to ensure better service delivery, thereby enhancing the public

image of SARS.

To ensure that all telephonic "standard queries" from clients are promptly,

effectively and efficiently answered or resolved, thereby improving the image

of SARS as a service delivery organisation.

To deliver a comprehensive, telephonic, one-stop client service to all SARS

clients inclusive of standard queries and taxpayer education.

To render a telephonic tax advisory service to all clients, inclusive of

rendering a law interpretation function.

To act as first telephonic contact within a SARS office acting as ambassador

for SARS.

To perform all functions in respect of the completion of returns and other

official documents of all taxes administered by SARS in order to meet clients

needs and expectations.

To provide a comprehensive service to all clients in respect of registration

requirements, analysis of taxable income and incorrect assessments,

calculations of tax debits/credits as well as verbal law interpretation and

explanation of tax law, in order to meet client needs.

To keep abreast of all new policies, procedures, and guidelines, circular

minutes and amendments to all Tax legislation in order to promote the accuracy

and quality of information provided to clients/taxpayers.

To attend to all account enquiries received by telephone, in respect of all

outstanding debits and credits, penalties and interests with regards to all

taxes administered by SARS.

To make every effort to ensure that any requested official documentation,

within the ambit of the taxes administered by SARS, is furnished to the

requesting taxpayer.

Name of Institution : Telkom

Position : Telesales

Duration : 11 months

Duties : telesales, data capturing

REFERENCES

Name : Mr. B J Muller

Contact Number : 031-***-****

Company : Umbilo Secondary

Name : Errol Xolo

Contact number : 082*******

Telkom : Telkom

Name : Mr. N Ntuli

Contact Number : 083*******

Company : SARS

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