Ritu Singh email acf8em@r.postjobfree.com cell 713-***-****

PROFILE

More than 9 years experience in Customer Services, which involved

interacting with clients, dealing with irate customers and resolving their

issues, helping client and improvise to resolve unexpected situations. Have

excellent Booking Keeping, organizational and Management skills.

SEEKING

A position as an Auditor, Book Keeper, Administration/ HR, Customer

Services, Front Desk, Receptionist.

WORK EXPERIENCE SUMMARY

Experience in Office Administration, Business Back office, Customer

Services, Book keeping and Front Desk.

Ability to: be a good communicator, task prioritization, resolve issues in

pressure environment, learn and adapt to new challenges.

Law Firm, Sugar Land, TX

Feb. 2011 till June 2014

Responsibility:

Receptionist: Meet and greet the clients. Schedule appointments for the

Principal Attorney. Answer phone and direct the calls to the appropriate

department and person. Maintain Mail and Package Log. Help clients fill the

form and enter the information in the data base. Collect consultation fee

and issue receipt. Update data base as and when needed. Answer emails.

Maintain a complaint log.

Management Company, Houston, TX

Nov.2009 to Feb. 2011

Responsibility:

Auditor: Inspect Apartment and Office Buildings and prepare a report and

present to the Vice President of the Company. The job required me to visit

all the properties check Manager's, Book Keeper's and Leasing Agent's

Checklist. Check the rent roll, Vacancy Report, Availability Report. Check

all the vacant and ready units. Inspect the interior and exterior of the

property for maintenance. Log on "Onesite" to check if the data was entered

correctly by the Book Keeper and that there was no discrepancy. Check

collection and bank deposits.

Bookkeeping/ Asst. Manager: Collect rent, Update "Onesite" with all the

move ins, move outs, renewals. Enter all the payments received. Deposit

money in the bank. Send out notices for non-payment. Make flyers for

marketing. Answer phone as and when needed.

Hotel, Houston,

TX May

2009 to Nov.2009

Responsibility:

Front Desk Assistant: The hotel had 50 rooms. My responsibility/duties

involved to greet guests, perform all check-in and check-out functions,

disburse room keys and inform guests about hotel facilities/services.

Accommodate guest requests, answer telephones, post charges and handle cash

and credit card transactions. Manage and resolve all guest complaints (and

compliments) in a professional and courteous manner. Ensure that the front

desk and back office was clean and well organized. Resolve complaints and

inquiries concerning service and facilities. Provide effective

communication to all departments of guest activity. Respond to all guest

needs and requests in a timely manner. Effectively coordinate relocation of

guests when necessary. Maintain a high level of professional appearance

and demeanor. Ensure attention is placed on lobby activity and maintain a

sense of control and coordination.

Office Manager, MRI Center, Texas City, TX May

2004- Aug.2004

Responsibility:

Scheduling Appointments, Filing Insurance Claims on line, Customer Service,

Data Entry.

Flight Attendant, Saudi Arabian Airlines, Bombay, India March 1989-

Oct.1993

Responsibility:

As a cabin crew member provided in-flight services to the passengers on

international flights originating from Bombay, Jeddah and Riyadh

etc. Help with filling out immigration and customs forms. Help the faithful

to locate right direction to say their prayer. Be in charge of any

emergency procedures involving evacuations, crash landings, and severe

turbulence, and even responsible for administering first aid to passengers

when needed. Communicating with passengers. Make most announcements on the

plane related to such things as safety and emergency procedures, carry-on

luggage, and flight transfer information. Make sure passengers follow all

flight regulations, and enforce such regulations in a very pleasant manner.

Assist passengers in boarding and deplaning. This involved checking

passenger tickets, assisting disabled passengers, answering questions and

helping passengers find their seat. Attend pre flight briefings with the

rest of the crew. Check all emergency equipment, the public address system,

food and beverage supplies, and all passenger amenities, such as magazines,

movies, blankets, and pillows. Serve meals, snacks, and beverages during

the flight.

Front Office Assistant, Hyatt Regency Hotel, Delhi, India March 1987-

Aug.1988

Responsibility:

Customer Services, making reservations, assisting guest with check -in,

taking guest complaints, requests and coordinating with appropriate

departments to resolve situations.

EDUCATION

Bank Teller Course at San Jacinto College, Pasadena, TX

Bachelor of Arts (History, Political Science) University of Delhi,

India

COMPUTER & LANGUAGE SKILLS

Office Package: Microsoft Word, Microsoft Excel, Microsoft Outlook.

ADDITIONAL INFORMATION

Languages: English (Fluent) ; Hindi (Fluent) ; Urdu ; Punjabi.

REFERENCES CAN BE FURNISHED UPON REQUEST.

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