**** * ****** ****** #**

Las Vegas, NV *****

Home: 702-***-****

Cell: 559-***-****

* acf8dp@r.postjobfree.com

Susan Jorgenson

Career Objective To secure a challenging and rewarding position

utilizing my professional experience and training.

Qualifications Over 24 years administrative office experience

Able to multi-task accurately

Can adapt well to changes and pressures in the

workplace

Can perform high quality customer service

Able to easily establish rapport with clients

Experience 12/2011 - 6/2014 Silverton Casino Hotel Las Vegas,

NV

Marketing Supervisor - Players Club

Supervised staff of 12

Performed Guest Services - including new member

signups, problem resolution, account adjustments,

profile updates, and overseeing representatives to

ensure all promotions were understood and executed

correctly

Provided property-wide written communication of all

marketing promotions on a weekly basis

Maintained department procedures and documentation

Assisted with VIP events, tournaments, drawings and

giveaways

Performed ticketing services using Vegas.com and

Showare

Supervised inventory and control of promotional

items

6/2012 - 11/2012 Lane Bryant Las Vegas, NV

Sales/Cashier

Provided friendly and courteous sales assistance to

customers

Provided clothing recommendations to clients when

asked

Communicated sales and marketing promotions to

customers

Available to assist with promotions and special

events as needed

6/2011 - 9/2011 NV Orthopedics & Spine Center Las

Vegas, NV

Workers Comp Liaison

Scheduled physician appointments for injured

workers

Coordinated delivery of medical records and other

paperwork requested by the examiner to the

physician

Provided customer service as needed

2/2007 - 6/2011 Little Miss Diva Clovis, CA

Co-Owner

Responsible for the selection and purchase of girls

clothing for the boutique and party-theme store

Sold clothing to customers

Assisted clients with the planning, delivery and

set up of theme parties

2/1990 - 1/2008 Various Corporations

Fresno, CA

Senior Claims Examiner

Responsible for the administration of Workers'

Compensation

Managed healthcare and maintained files and

benefits for assigned caseload

Calculated benefits and provided customer service

to resolve open claims by verbal and written

communication

Provided back up as an acting supervisor when

needed and staff training for new programs

Education/License Self Insurance Administrators License

s ARM - Taken all classes for Associate in Risk

Management

Woodrow Wilson High School - Long Beach, CA

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