September **, ****

Julia Vitale

*** ******* ********, ******** ******

647-***-****

Dear Sir/Madam

My name is Julia Vitale, I am a mature twenty year old who is

passionate in customer service and office work. I have worked many years in

an office environment and have been given multiple responsibilities. My

first year at Canada's Wonderland I was hired strictly for pass processing

and data entry. I have gained a lot of skill and knowledge over the years,

which have rewarded me with two promotions within 4 years of being an

employee there.

I take my work serious, and don't give up until the task is completed

properly and efficiently. I really enjoy keeping a positive environment,

and being a team leader. I have been given the role to train associates for

Swiss Chalet and Canada's Wonderland multiple times. I strive to make the

work environment positive and enjoyable but at the same time keeping things

professional.

I would really love to work for the City of Brampton and be apart of

the team. I promise I am a hard worker who is willing to learn. I am not

afraid to ask questions and try my best. I would like to thank you for

taking the time to review my resume below and hope to hear from you.

Thank you

Julia Vitale

Julia Vitale

110 Lynwood Crescent, Nobleton

L0G1N0 - 647-***-****

Objective: To obtain a position within your company

Summary of skills:

Can multitask while working under pressure

Reliable, team player, organized

Over four years customer service experience/data entry

Education:

St. Thomas Aquinas, Tottenham (Highschool Diploma, 2012)

Georgian College, Barrie (Law Clerk Program, change of career path)

Work Experience:

Swiss Chalet, Richmond Hill (Server, January 2014-September 2014)

Serve multiple tables while working under pressure

Ensure quality customer service, while maintaining a fast pace

Received 5/5 guest experience surveys on a weekly basis

Canada's Wonderland, Vaughan (Guest Service & Admissions Coordinator, 2011-

2013)

Provide exceptional service and information to guests by email, phone or in

person

Interacting with admissions attendants to ensure customer issues are

resolved

Handling large amounts of cash, while performing cash outs, supervising,

problem solving

Reporting to managers, data entry, organizing refund requisitions/ ticket

orders

Canada's Wonderland, Vaughan (Admissions Attendant, 2010)

Ticket sales, stamping hands, season pass processing

Data entry on a regular basis, while keeping areas organized

Dealing with thousands of guests daily, problem solving

Promoted to Guest Service & Admissions Coordinator after one season

Achivements/Certificates/Interests:

Smart Serve (2012)

Integrity/Safety Recognition Awards (2012/2013)

Team Spirit Award (2008)

Policing, Law, Cars, Outdoors

*References Available Upon Request

Contact this candidate