Polished, professional customer service representative offering:

• Four years of experience providing customer support in a busy retail and call center environments.

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer

loyalty.

• Listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win win outcomes.

Experience

Deli Clerk

Kroger Co. (05/2014 Present)

Handle and service customer inquiries while providing deli services. Listen, clarify and managing conversational flow. Manage upset customers, conflicts

and challenging situations. Delivering outstanding service, exceeding expectations to build long term loyalty. Work as a team to provide great customer

service.

Deli Clerk (01/2014 – 05/2014)

Ingles Markets (3530 Honey Creek Commons SE Conyers, Ga 30013)

Serve customers Hot and cold deli meals; Prep salads and sandwiches; Clean and close the kitchen.

Handle and service customer inquiries. Listen, clarify and manage conversational flow. Manage upset customers, conflicts and challenging situations.

Deliver outstanding service, exceeding expectations to build long term loyalty. Work as a team to provide great customer service.

Customer Service Representative (07/2012 – 11/2012)

Ellucian (3000 E Ridge Rd, Rochester, NY 14622)

Handle inbound calls from college students/Faculty/Staff; Reset customers PIN and Password; Resolved internet/browser problems by clarifying the

customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

HBC Stocker (05/2012 – 07/2012)

Wegmans (1750 East Ave Rochester, NY)

Stock shelves with HBC merchandise; Organize merchandise on shelves; Unload trucks and order merchandise.

Customer Care (05/2011 – 12/2011)

Sutherland Global Services – AT&T (1180 Jefferson Road Rochester, NY 14623)

Handle inbound calls regarding customer inquiries, complaints, billing questions and payment extension/service requests. Calm irate callers, repair trust,

locate resources for problem resolution, and design best-option solutions.

Customer Service Representative (11/2010 – 04/2011)

Sutherland Global Services Turbotax (1160 Pittsford Victor Road Pittsford, NY 14534)

Handle inbound calls regarding customer inquiries, complaints, and billing questions; Determine customers tax program based off their situation; Help

customer input tax information in the program; Help customer troubleshoot their program.

Education

Monroe Community College – Diagnostic Medical Sonography

Resume: Campbell Family

Skills

40 WPM Documentation Skills Phone Skills Good listening skills

Excellent problem-solving capabilities Multi-Tasker

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