Customer Service Representative
Resume:
Wynter F. Troy
Apt. D
Houston, Texas 77006
acf8bh@r.postjobfree.com
I am experienced in customer service and proficient with Microsoft Windows. I have an
Associates of Science degree in Environmental Sciences and currently enrolled part-time at the
University of Houston Main Campus to earn my Bachelors of Science. My primary focus is
Environmental Science with a minor in Chemistry. After, I plan to get my Energy Banking
Certificate.
I am interested in a full-time position that works with or around my current school
schedule until next semester when I will plan around my set hours. I am skilled and more than
capable of learning.
My resume, which is enclosed, contains additional information on my experiences and
skills. I would appreciate the opportunity to discuss available opportunities and provide further
information about my candidacy. I can be reached any time on my cell phone 832-***-****.
Thank you for your time and consideration. I look forward to speaking with you about
this exciting opportunity.
Best Regards,
Wynter Troy
Wynter F. Troy
217 Hyde Park Boulevard Apartment D, Houston, Texas 77006 Cell: 832-***-**** Email: acf8bh@r.postjobfree.com
Career Overview:
Dedicated to customer service representative with motivation to maintain customer satisfaction and
contribute to the company’s success. Effective communicator with a positive attitude in a high volume
atmosphere.
Strengths:
-Skilled at Syteline Live ERP System
-Knowledgeable with Unipoint Quality System
-Acquainted with Esri ArcGIS
-Organizational skills
-Excellent communication skills
-Energetic work attitude
-Enthusiastic developer of good relations with clients
-MS Windows proficient
-Proficient with handling large sums of money
-Customer service oriented
-Multi-line phone usage
-CPR/AED certified
-TABC certified
-WSI certified
Accomplishments:
Management
-Entrusted with management duties and privileged to grow as an employee with the title of a shift leader.
-Organized end of the day paperwork and money. Privileged to learn how to find mistakes and how to fix
them to help management expedite their duties.
-Received keys to vary businesses on several occasions.
-In charge of doing paper work
Customer Service
-Consistently received positive feedback from guests and created repeat business by developing long-term
relationships with customers.
-Handled guest complaints, maintaining a positive dining experience for all of the guest.
-Assisted customers over the phone.
-Followed up with Customers to ensure that customers were satisfied with company products and services
by doing purchase follow-up calls.
Monetary Transactions
-Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Marketing
-Organized and managed company's marketing within a 10-mile radius, increasing sales.
References Enclosed
Wynter F. Troy
217 Hyde Park Boulevard Apartment D, Houston, Texas 77006 Cell: 832-***-**** Email: acf8bh@r.postjobfree.com
Work History:
Dates Company Job Title Supervisor Duties
I input data and ranked 1000s of vendors
according to their delivery performance in
order to improve the efficiency of the
Cactus Wellhead LLC Purchasing Pam Crossan Purchasing Department using Excel and
2014 - Present Admin Syteline. I created spreadsheets to calculate
One Greenway Plaza and show early and on time performance for
Assistant
each vendor. I personally contacted vendors
Suite 200 by phone and email to update confidentiality
agreements, insurance and minority or
Houston, TX 77046 business owned information for Cactus
records. I scanned, attached and filed AP
Invoices physically and electronically using
doc-trak. I am currently learning how to
generate engineering proposals, cutting P.O.s
and logging sales activity from proposal
through shipment. As well as how to ship
packages via FedEx, UPS, Hot-Shot and LTL.
I am producing packing lists and preparing
customer’s documentation and data books.
I teach private, semi-private, and group lessons
for children and adult swim lessons. Time
management is crucial for a professional
atmosphere. Tardiness is not tolerated. Not
only do classes depend on my attendance, but
so do my students. I arrived 15 minutes early
Wolfies Swim School Swim Coach Cindy Wolfe
and stay after 15 minutes to set-up and break
2014 - 2014 4210 Bellaire Blvd, down my area. I have built and maintained
Houston, Texas 77025 professional relationships with my students
and their parents. As a result, I have consistent
clients and a waiting list for my classes.
Outside of the water, I assist management with
paperwork and email student progress reports
to management to ensure classes are grouped
properly.
My duties consisted of opening and closing the
restaurant and bar during my shift, keeping a
drawer of at a continuing balance of $200.
When opening, I arrived before the servers and
BB's Cafe unlocked the store. I did inventory and counted
the cash from the night before. When closing, I
3139 Richmond Avenue, Bartender Adam Gilvarry
2012 - 2014 cleaned and check out other employees to
Houston, Texas 77098 make sure their jobs were done correctly. I was
713-***-**** expected to turn off all the lights, set the alarm
and lock up in a timely fashion. I was allowed
to bartend and make tips, because I was not a
salary employee. I built business through
people skills and created a steady cliental,
ranging from business professionals to families
with children.
I worked as a team member performing cashier
duties, product assistance and cleaning while
Guadalajara Hacienda providing excellent customer service by
9799 Katy Freeway, Bartender Ken Bosche assisting customers with food selection and
Houston, Texas 77024 drink, inquiries and order customization
2010 - 2012 requests. I guaranteed positive customer
experiences and resolved all customer
complaints. I performed closing management
duties for managers to expedite end of the day
paperwork.
References Enclosed
Wynter F. Troy
217 Hyde Park Boulevard Apartment D, Houston, Texas 77006 Cell: 832-***-**** Email: acf8bh@r.postjobfree.com
I greeted customers entering the store to
ascertain what each customer wanted or
needed and worked as a team member
Chuy’s Opco Server Kasey Shipp performing cashier duties, product assistance
9350 Westheimer Road and cleaning while providing excellent
2009 - 2010 customer service. I received multiple reviews
Houston, Texas 77063
acknowledging my level of dedication to
713-***-**** excellent customer service, because I
maintained positive attitude to make
customer's shopping experiences memorable
and pleasant. Since I was part of the opening
team and believed in our concept, I was asked
to do marketing for the company.
Education:
Years Attended School Studies Degree
2012 - Present University of Houston Major: Earth Science *In Progress
Minor: Chemistry
Houston, Texas
2008 - 2011 Houston Community College Major: Environmental Science Associates of Science
Houston, Texas
2007 - 2008 Northern Arizona University Major: Psychology
Flagstaff, Arizona
2003 - 2007 Spring Woods Senior High Diploma
School
Houston, Texas
References:
Name Phone Number Company Years Known
Pam Crossan 713-***-**** Supervisor at Cactus Wellhead 20+ years
Terri Blone 713-***-**** American Red Cross Houston 19+ years
Adam Gilvarry 832-***-**** Director of Operations at BB’s Cafe 2+ years
Ken Bosche 832-***-**** AGM at Guadalajara Hacienda 3+ years
Kasey Shipp 205-***-**** Former AGM at Chuy’s 6+ years
Maria Benson 713-***-**** Mentor at University of Houston 2+ years
More References Available Upon Request
References Enclosed
Contact this candidate