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Customer Service Manager

Location:
West Palm Beach, FL
Salary:
28,000
Posted:
October 01, 2014

Contact this candidate

Resume:

Leon G. Gill

**** ********** **** **** **** Beach, FL 33409

Cell 347-***-****

acf8bb@r.postjobfree.com

Objective:

To obtain a position that will allow me to utilize my customer service skills and knowledge to grow and

advance at your company.

Experience:

Highway Toll Administration

May 2013- Sept 2014 Customer Service-Data Entry Specialist Roselyn, NY

Handle inbound calls from Avis/Budget rental car customers

Answered billing questions regarding highway toll charges.

Processing Payments, Credits, Receipts, and assisted with all aspects of billing for highway toll

charges.

Data entry of toll billing charges.

Danice Clothing Store

June2006-April 2011 Key Holder Central Islip, NY

Shift supervisor for 3 employees when manager is not on duty.

Opening and Closing the store.

Responsible for processing customer transactions via point of sale system.

Assisting on the sales floor.

Process incoming inventory and merchandising the sales floor.

Sunrise Senior Living

July 2003-Dec 2005 Lead Care Manager (Supervisor) Dix Hills, NY

Began as a Care Assistant and promoted to Lead Care Manager within 1 year.

Supervised and prepared work schedules for staff of 7 responsible for monitoring clients with

memory impairment, in a senior living community.

Managed department budget and payroll for employees

Responsible for hiring and training new staff.

Conducted Individualized Service Plan (resident intakes) on all new residents.

Developed and scheduled daily activities for residents.

JP Morgan Chase Bank

Mar-2001-jan-2003 Card member Services Representative Hicksville, NY

Responsible for processing balance transfers, account information, and credit line increases.

Phone operator for inbound call center and monitored 150 + high volume calls daily.

Education:

North Babylon High School *High School Diploma North Babylon, NY Jun 2000

Wilson Technological School *Nurse Assistant Certification Dix Hills, NY Jun 2000

Suffolk Community College *Business Management Certification Brentwood, NY May 2002

Skills: Proficient in Microsoft Office and I adapt well to new computer programs/software. Possess great

interpersonal and organizational skills. I am customer/client focused. Work well independently or in team

dynamic.



Contact this candidate