Amy M. Kindell

**** ******* **** ** ** APT ****F Cell:

404-***-****

Marietta, GA 30067

acf8a9@r.postjobfree.com

PROFESSIONAL PROFILE

Experienced professional with more than five years of experience providing service and

support in customer service roles. Possesses outstanding interpersonal skills with the

ability to effectively communicate with customers from all cultures and socio-economic

backgrounds. A superior multi-tasker, maintaining a professional demeanor, while

researching and resolving issues. Driven toward problem solving and ensuring customer

satisfaction. Self-motivated, exercises sensible judgment; highly organized and detail

oriented with a proven ability to meet deadlines.

EXPERIENCE

FirstService Residential, Atlanta, Georgia, December 2011 – 2014

FRONT DESK CONCIERGE

(Horizon Condominium located at 3300 Windy Ridge Parkway, serving over 300

residence daily)

Assists in resolving disputes, arguments and physical activities between

residences.

Ensure the on-going practice company customer service standards by team

members. Work with residents to resolve problems and address complaints,

until resident satisfaction is achieved

Collaborated with Leadership in planning agendas for monthly meetings/annual

board meetings to ensure efficiency

Create and maintain spreadsheets tracking homeowner insurance, transponder

audits, fob audits, and on-boarding information for new residents

Maintain order, discipline, and security within assigned areas in accordance with

relevant rules, regulations, policies, and laws.

Collaborated with residents and leadership to ensure that all procedures and

policies are followed

Concierge Services of Atlanta, Atlanta, Georgia, February 2010 – September 2011

FRONT DESK CONCIERGE

(Metropolis Condominium located at 943 Peachtree Street, serving over 600

residence daily)

Used logic and reasoning to identify the strengths and weaknesses of alternative

solutions, conclusions or approaches to problems.

Collaborate with management for Team Member time cards and payroll

Analyzed information and evaluating results to choose the best solution and solve

problems.

EDUCATION

Patten University, Atlanta Georgia 2013-

Present

BACHELOR OF SCIENCE, Criminal Justice

GPA: 3.2

Bauder College, Atlanta Georgia 2007-

2009

ASSOCIATES OF ARTS, Criminal Justice

GPA: 3.0

COMPUTER SKILLS

●Microsoft Excel ●Microsoft Word ●Microsoft Outlook ●Microsoft Power

Point

●Internet ●CCTV Cameras

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