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Customer Service Manager

Location:
Houston, TX
Posted:
October 03, 2014

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Resume:

Patrick Russell

***-***-

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acf86y@r.postjobfree.com

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Summary of Qualifications

Self-motivated Safety Manager with extensive experience in a safety and

leadership role. Proven management experience with the ability to guide,

direct and train 100+ employees while simultaneously handling multiple

projects in a Petrochemical environment. Dedicated professional committed

to working with multiple customers and team members to provide quality

products/services, on time, safely in a constantly changing Petrochemical

environment.

Areas of Expertise

FSO Certification Microsoft Office Suite Formal Project Reviews

CSST Certification

CSSP Site Supervisor Time Management Gulf Coast ERT Member

Certification Operations Planning Bilingual Spanish

Project Planning and and Execution OSHA Compliance

Control Lifecycle ISO 9001 Guidelines Safety Plans and

Payroll and Scheduling Audits

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Professional Experience

Securitas Security Services USA/Securitas Critical Infrastructure Services

USA

September, 2011-June, 2014

Safety and Training Manager

BP Products North America, Inc. / Marathon Petroleum, Galveston Bay

Refinery,

Texas City, TX

December, 2012-June, 2014

. Responsible for 100+ employees of a 3.2 million dollar account,

assisting in the day to day operations including payroll, scheduling,

budgets and presentations.

. Primary responsibilities include the ongoing Safety and Training of

the Security Team at Marathon Galveston Bay Refinery in accordance to

OSHA, USCG, DOT and company regulations in addition to developing,

training and supporting new and incumbent employees reinforced by

thousands of hours in the field experience inside the 4th largest

Petrochemical Refinery in North America.

. Worked in conjunction on a regular basis with the FSO (Facility

Security Officer), and HSSE Manager developing and implementing

Security and Safety Procedures including: Emergency Action Plans,

Safety Audits, Accident and Incident Investigations, Root Cause

Investigations, Audits, Safety Orientations and coordinating Health,

Safety and Environmental Training Topics.

. Completed the CSST (Construction Site Safety Technician) Training

Certification Course and the FSO Certification Training.

Project Manager/Deputy FSO

TPC-Texas Petrochemicals Inc.

Houston/Baytown, TX

September, 2011-December, 2012

. Responsible for the everyday operations of a 1.1 million dollar

Account with 35+ employees at two Petrochemical Sites; TPC

Houston/Baytown.

. Responsibilities include; HSSE Supervision, Payroll, Budgets, Employee

Development, Safety Training and Scheduling in addition to carrying

out all functions of an Account Manager/Deputy FSO including:

Emergency Action Plans, Safety Audits, Accident and Incident

Investigations and Audits, Safety Orientations and coordinating Safety

and Health Training Topics as needed.

C.C.I.S.D. (Clear Creek Independent School District)

Houston, TX.

March, 2009-September, 2011

. Long Term Substitute Instructor specializing in High School

Social Studies.

. Experienced in teaching Advanced Placement Students.

ETS/CAIS (Calvert America International School) Busan,

South Korea.

December, 2007-December, 2008

. Full Time Teacher of English as a second language.

. Taught students from 5 to 18 years of age including college

preparatory instruction.

Lanier Worldwide

Houston, TX

June, 2006-September, 2007

Senior Account Executive

. Responsible for the overall growth of existing and prospective

accounts.

. Responsible for building and maintaining customer relationships

in addition to providing world class customer service.

The Fastenal Company

Houston, TX

June, 2005-June, 2006

Assistant Manager

. Responsible for assisting the day to day operations of the

General Manager. Responsible for the overall growth of existing

and prospective accounts within the Branch.

Education

University of Houston; Houston, Texas

Bachelor of Arts: History Minor: Marketing

Graduated May, 2005

Additional Information

I have traveled to over thirty countries worldwide believing that you never

truly understand a culture until you have a chance to experience it. I

believe having had the opportunity to break down cross-cultural

communication barriers by assimilating amongst multiple cultures has truly

made me the person I am today. I pride myself on using these experiences

to excel in today's diverse workplace.



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