Terrance Hull

*** ****** **** ******* ** *****

732-***-****

acf82j@r.postjobfree.com

Customer service professional with outstanding record for maintaining excellent customer service standards.

Areas of Expertise

• •

Answering a high volume of customer Problem solving with clients and

telephone calls administrators

• •

Communications with other departments Strong customer service skills

• •

Calculating bills and insurance rates Knowledgeable of Microsoft Office

Employment History

AIG Benefit Solutions, Neptune, NJ

Service Analyst 2002-2014

• Responsible for answering 100+ incoming calls on the Customer Service 800 Line.

• Analyzed and resolved eligibility customer service issues for our agents and brokers.

• Acted as a liaison between our inter-office departments improving communications among departmental and

regional offices with regards to AIG group products.

• Processed additions and terminations on the group benefit plans and determined the correct eligibility and

effective dates for new employees.

• Collaborated with our underwriting department to expedite life insurance applications regarding additional

requirements needed for processing.

King Teleservices, South Plainfield NJ

Customer Service Representative 2000-2002

• Responsible for answering customer inquiries regarding stock transfer

Early Career Progression

New York Life Insurance Co. NY, NY

Accounting Specialist 1997-1999

• Analyzed, reconciled and prepared corporate account reports including periodic escheat filings and field

office records on a scheduled basis decreasing our backlog of accounts.

Service Analyst 1987-1990

• Reviewed and processed insurance exchanges, taxable and tax free transactions and managed the transfer of

endowment policies to other product lines.

Education

Ramapo College of New Jersey, Mahwah, NJ

Bachelor of Science Degree- Business Administration

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