September *, ****

Jamonté Thomas

**** ***** *****, *******, **, 30168

770-***-****, acf822@r.postjobfree.com

Dear Hiring Manager,

I am interested on exploring opportunities with your organization. The enclosed

résumé will provide you details concerning my abilities and experience.

My professional objective is to secure a responsible and rewarding position in

which my Customer Service and Technical experience and abilities will be of

value. I am seeking a growth-oriented firm, which is looking for a dedicated and

industrious individual.

I would appreciate meeting in person to discuss the possibility of filling this

position. I will adjust my schedule to meet yours. I am also available for telephone

interviews. I can be reached at 770-***-****.

Thank you for your time and consideration. I look forward to hearing from you.

Sincerely,

Jamonté Thomas

Jamonté Thomas

11/17/1984

6492 Drake Manor

Austell 30168

US GA

Tel: 770-***-**** E-mail: acf822@r.postjobfree.com Website: www.linkedin.com/in/

jthomas17

SUMMARY •Experience supporting consumer-level and corporate end-users for 6 years.

•2 years hardware break/fix support, 4 years online and desktop software

support.

•Retail managerial experience.

EXPERIENCE Customer Service Representative, Level 3 Sep 2010 - Present

CCH, Small Firm Services (Kennesaw, GA)

• Assists customers with proprietary desktop and online tax preparation

software.

• Troubleshoot software running on Windows XP/Vista/7/8 operating

systems

• Assists customers with website login issues, including resetting passwords

and clearing Cookies and temporary internet files.

• Troubleshoot sharing and permissions errors on home and office

networks

• Assists software development and Quality Assurance departments with

beta testing software.

• Assists management team with call escalation and resolution.

• Utilizes company-specific software to troubleshoot, diagnose, and solve

problems on the fly.

• Gathers customer information to document call notes in proprietary

systems.

• Presents a calm and professional attitude in high pressure situations.

• Strives to meet and exceed departmental goals.

• Hired temporarily through Kelly Services in 2010. Hired permanently in

2012.

Technical Support Representative Feb 2008 - May 2010

Computer Generated Solutions (Atlanta, GA)

• Maintained IBM/Lenovo Canadian electronic call queue.

• Responded to customer requests for technical services via electronic

remote support system and live phone calls.

• Gathered customer information to document call notes in proprietary

systems.

• Utilized company-specific software to troubleshoot, diagnose, and solve

problems on the fly.

• Worked to provide superior service to all customers.

Transaction Processor Feb 2006 - Feb 2008

ACS, a Xerox Company (Marietta, GA)

• Performed data entry of material from source documents to a computer

database.

• Responsibly met client deadlines.

Sales Associate/Assistant Manager Aug 2003 - Feb 2006

Sports Fan-Attic (Atlanta/Macon, GA)

• Previewed shipper's invoice and performed manual inventory of incoming

merchandise.

• Performed manual item, monetary, and computerized inventory of

merchandise.

• Administered cash, checks, automated cash register, and credit card

transactions.

• Promoted to Assistant Manager of Macon location in Nov. 2004.

• Managed staff and their assigned duties.

SKILLS • Technical Support

• Customer Support

• Call Center

• Windows

• Data Entry

• Microsoft Office

• Lotus Notes

• Outlook

• Inventory Management

• Software Documentation

• Troubleshooting

• Pro Tools

• TeamViewer

• SQL

EDUCATION Music Business Management 2002 - 2004

Georgia State University

• Degree incomplete with plans to continue.

REFERENCES -

• References Available Upon Request

Contact this candidate