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Customer Service Sales

Location:
Bengaluru, KA, India
Posted:
October 03, 2014

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Resume:

SURESH VUNNAM Mob: 991-***-****

E-Mail:

acf81a@r.postjobfree.com

Assignments in Branch Management/ Business Development / CRM with an

organization of repute

SYNOPSIS

o A competent professional with over 12 years of experience in Branch

Management Operations. Currently associated with M/s NEEL INDUSTRIAL

SYSTEMS at Bangalore & Chennai as

o Sales Manager. Adroit at:

- Branch Management - Budgeting & Finance Business

Development

- Administrative Functions - Programmed Co-ordination - CRM

- Marketing - Key Account Management) - MIS Preparation

- Market Research - Sales Forecasting - Team

Management

o Expertise in Material Management activities involving Material Planning,

Scheduling and Procurement of equipment and materials from sources.

o Adept at preparing techno-commercial contracts with vendors to procure

equipment and materials in conformance to given specifications.

< A skilled communicator with exceptional abilities in forging business

partnerships to lead cross-functional teams and establish beneficial

relationships.

AREAS OF EXPERTISE

Branch Management

. Plan and schedule work for the group, ensuring proper distribution of

assignments and adequate manning, space and facilities for subsequent

performance of tasks.

. Advise the Manager of current support status and make recommendations for

the resolution of internal problems or scheduling inconsistencies.

. Recommend various personnel functions relating to store operation

including hiring, performance appraisals, promotions, transfers and

vacation schedules.

. Advise supervisor on the status of current activities and additional or

expanded program requirements; provide recommendations for identified

problems.

. Maintain inventory of supplies to ensure smooth flow of activity.

Business Development & Marketing

. Facilitate contract communications and interactions among the various

parties; proactively troubleshoot any potential areas of conflict upon

any 'Pending to Current' conversion.

. Liaison for commercial and governmental agencies for specific projects

to maintain on going relationships.

. Communicate to the internal groups the outcome of the

negotiations/proposals focusing on conveying the expectations set forth

for each group.

Key Account Management

. Relationship Management with key accounts to increase the level of sales

growth.

. Ensure customer satisfaction and implementing quality service standards.

. Coordinate frontline and backline Customer Service-interacting with

customers, liaising with destination agents and coordinating with

concerned departments for problem resolution

. Act as a frontline interface between the customers, distribution agents &

sales & service teams to troubleshoot on unresolved grievances & queries

of individual and corporate clients.

ORGANISATIONAL DETAILS

Since June 2012 Working with NEEL Industrial Systems at BANGALORE &

CHENNAI as Freelancer

From June 2011-MAY 2012 Worked with M/S Teksai Systems ( Neel) at CHENNAI &

BANGALORE

From AUG 2010- MAY 2011 Worked with M/s . Servomax India Ltd at

CHENNAI as KEY Accounts Manager.

FEB 2010 -JULY 2010 Worked with Kotak Life Insurance as Sales Manager At

Bangalore.

From May 2009 -JAN 2010 Worked with Associated Business Enterprise ABE as

Sr. Marketing Manager at Bangalore

Jun'99-April 2009 worked with M/s. SERVOMAX INDIA LTD, Hyderabad at

Bangalore.

. Sr. MKTG Engineer (19th-Jun'99-jun'03)

. Branch Manager for Karnataka (From Jul'03 to April 2009)

The Attainments

. Handling a team of more than 40-50 persons

. Initiated new way of marketing.

. Streamlined Reporting system, movement register

. Received Cash reward

Nov'98-May'99 worked with Maruthi office Equipments Pvt. Ltd., Chennai at

Hosur as Marketing Executive

PREVIOUS ASSIGNMENTS

Jun'95-Oct'98 Pisa Builders & Developers Pvt. Ltd., Bangalore

as Marketing Executive & Administration Executive, Chennai Branch. Handled

appointment of field agents, took care of agents queries,

Booking orders directly and credit control.

Jun'94-May'95 Commercial Agro Products., Hyderabad at

Chennai Branch as Marketing Executive; handled appointment of field agents,

taking care of agents queries.Booking orders directly and credit control.

Jun'92-May'93 India Motor Parts and Accessories Ltd., Chennai at

Calcutta Baranch TVS Group as Sales Trainee

ACADEMIA

. B.Com from Madras University in (1993).

. 1-Year Diploma in Computer Course HNC from NIIT Chennai in (1997).

. MBA (PGDBA) in Symbiosis Centre for Distance in CRM 2010

IT SKILLS

Operating System : DOS, UNIX, WINDOWS 3.1 WORK GROUPS, WINDOWS 95, 98,

Office Tools : MS-OFFICE,

Language : C++

PERSONAL DETAILS

Date of Birth : June 13 1967

Address : FLAT NO.202, ANKSHU RESIDENCY,

: 2ND CROSS SATHYA SAI BABA LAYOUT,

: DEVASANDRA MAIN ROAD, K.R.PURAM

: BANGALORE - 560036

PASSPORT : G 4743350 DATE OF ISSUE :30/08/2007

DATE OF EXPIRY

29/08/2017

CURRRENT CTC : NA

LANUGUAGES : WRITE : ENGLISH, HINDI

: READ : ENGLISH,HINDI,TAMIL

: SPEAK: ENGLISH,HINDI,TAMIL,TELUGU,KANANDA.



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