CHARU MISHRA

Phone: 480-***-****

E mail: acf7wj@r.postjobfree.com

Summary

• Over 10+ years of experience in Project Management, Business Analysis in the domains of Banking and

Insurance, Retail

• Strong understanding of SDLC methodologies such as Agile and Waterfall

• Excellent experience in Eliciting, Detailing, Documenting and Validating requirements.

• Expertise in documenting business requirements, creating use cases, business process workflows, context,

Sequence and Activity diagrams

• Actively involved in analyzing Business Requirements, Functional and Technical designs and extracting relevant test

documents inventory

• Extensive experience in performing functional, integration, regression and system testing.

• Well versed with UML and developing Use cases.

• Adept at communicating the business directive, goals and needs to the technical team and serving as client interface for

managing user expectation and achieving client satisfaction.

• Developed effective working relationships with Clients, Business users, testing team, analyzed requirements,

procedures, to improve existing business systems and to produce effective and complete documentation.

• Experience in Clarity(Project management Tool), MQC testing tool

• Excellent communication, analytical, interpersonal and presentation skills and managing multiple projects

simultaneously

• Self starter and capable of working both as part of the team as well as independently to achieve project quality goals.

• Technical Experience in mainframe, technologies

Educational Qualifications:

• Masters Diploma in Business Administration (Sales and Marketing), Institute of Productivity and Management –

India, 1995.

• Masters Degree in Fashion Design, International Institute of Fashion Technologies (IIFT) – India, 1997

Key Competencies

• Software Modeling Tools: Microsoft Office Suite, Rational Rose, MS Visio, FrontPage, UML, MS Project

• OOAD Methodologies: Rational Unified Process (RUP), Software, Development Life Cycle (SDLC), Agile

• MS Sharepoint

• Testing: HP Quality Center, Mercury Test Director, Quick Test Professional, Load Runner.

• Database: Oracle, DB2

• Operating Systems: DOS, Windows XP, NT, 2000, 98 & 95

• Clarity, SDLC 1.0/2.0, Sharepoint

• Continues system Improvement measurement

• Providing technical solutions for Issues and Compliance related initiatives

Achievements

• Received Performance Recognition Certificate from American Express

• Received several appreciation from business partners at American Express

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Career Experience:

American Express, Phoenix, AZ (Contractor) 2012 - Present

Project Manager

Joined Triumph (AmEx Account Receivable System) – Triumph BRT (Business Response Team) with emphasis on providing

remediation solution on Compliance Action Task (CAT). Job Responsibilities include:

• Interface with Business and Cross Functional teams

• Create Requirement use cases

• Analysis and solution proposal

• Interface with technical teams to translate business needs into technical solution design

• Evolve project plan, dependencies, Risk Management and Communication with stake holder

• Validate and walkthrough of the remediation with business partner

• Implement CAT and post implementation and monitoring

• Resource and finance management on project work utilizing Clarity ( Project management tool)

• Present and Provide reporting to senior management

• Provide technical solution to broader application development teams

American Express, Phoenix, AZ (Contractor) – IBM, Syntel 2010 - 2012

Project Manager/ Business Systems Analyst

Worked on several projects for the development of Labor Services Procurement System (LSPS), Lotus Notes Database migration

to Sharepoint, US Payroll, Registered Card and Merchant-in-the-Box programs

Conducted business analysis sessions with key stakeholders, and, impacted teams to filter detailed requirements from high level

business needs.

• Developed detailed requirements from through various techniques, such as, conducting requirements gathering, use

case, wireframes

• Coordinated with impacted teams for technical analyze sessions and documented the technical solutions for finalized

requirements.

• Prepared & distributed meeting minutes, status reports, weekly test activities updates.

• Followed up with different support teams on their action items.

• Preparation Project Plan Project Charter, Requirements Report, Solution Architecture Document and other

important project documentation.

• Participated in weekly/daily check point meetings with the testing and test support teams.

• Participated in PM/BSA meetings & BSA meetings, captured meeting minutes and presented agenda items to discuss

Amex processes.

• Used MS- SharePoint to store, communicate the changes and obtain signoff on project documents.

• Followed Waterfall and Agile methodology for software development.

• Worked with QA team to design test plan and test cases for System Integration testing and User Acceptance Testing

(UAT). Conducted and documented the Assembly testing results. Tracked defects in Quality center and worked with the

Developers towards the resolution of the defects.

• Coordinated with Offshore team on daily basis.

CHARU MISHRA

Phone: 480-***-****

E mail: acf7wj@r.postjobfree.com

Primerica Financial Services, AZ 2008 – 2010

District Leader

Project Description: Identifying new business initiatives, Process development, Development of detailed technical requirements

• Recognized for achieving sales and recruitment targets

• Expertise in Marketing Research, Analysis and development of strategies

• Used MS- SharePoint to store, communicate the changes and obtain signoff on project documents.

Various Companies, India 1996-2001

Project Manager

Project Description: Worked with Various companies as a Project Manager with strong background working with financial and

export oriented companies.

• Coordinated and worked with cross functional teams for requirement analysis and developed requirement artifacts

• Actively participated in design reviews

• Defined and developed test strategy and test plan.

• Liaised between business and IS team to resolve testing issues.

• Developed and implemented communication plans.

• Performed stake holder management through proper communication plans.

• Recognized quality and timely delivery of the project.

Reference

• Upon request

Citizenship

• USA

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