Phillip G. Ng

acf7we@r.postjobfree.com

920-***-****

CAREER OBJECTIVES:

Seeking a challenging position in Information Technology where I can use my excellent communication skills and extensive knowledge

of computers for the benefit of the company.

TECHNICAL SUMMARY:

A+ Certified Professional MS-DOS, Linux, Solaris, and Windows 95 to

Windows 7

TCP/IP Configuration and Troubleshooting Wi-Fi Configuration and Troubleshooting

Assist with Hardware and Software System imaging utilizing Norton Ghost

Deployments Hardware & Software Installation and

Configuration

PC based Point of Sales Systems Microsoft Office Suite

Vmware Veritas Netbackup

Microsoft System Center

Active Directory

Cisco Ios

EDUCATION:

ITT Technical Institute – Green Bay, WI

Associate of Applied Science – Network Systems Administration

Anticipated Graduation TBD

PROFESSIONAL EXPERIENCE:

Ameriprise Financial, De Pere, WI Nov 2013 - Aug 2014

Desktop Support Analyst

Performing desktop support duties (answering help desk tickets, resolving user issues, etc.). In addition, they will be

providing tier 1 onsite support

Deploying and maintaining PC's and laptops.

Apac Cuustomer Service, Green Bay, WI Dec 2012 - Apr 2013

Customer Service Representative

• Assisting customers with their phone service

Robert Half Technologies, Milwaukee, WI Sep 2012 - Oct 2012

PC Technician

• Installing pc hardware upgrades

Modis, Milwaukee, WI Sep 2011 - Oct 2011

PC Technician

• Deploying and configuring network printers

Kforce, Tampa, FL Aug 2011- Sep 2011

PC Technician

• Installing PC upgrades and credit card reader / signature pad

Advantage Technical Resourcing, Dedham, MA Jun 2008 - Apr 2011

PC Technician

• PC & Laptop deployments and installing software & printers.

Smartsource, West Chicago, IL Aug 2008 - Oct 2012

PC Technician

• PC & Laptop deployments and installing software & printers.

• Resolving technical issues with deployments.

Pomeroy IT Solutions, Hebron, KY Nov 2002 - Aug 2007

PC Technician

• Site surveys and Server, PC & Laptop and Point Of Sales deployments.

• Installing printers, PC Components, Routers, Tape libraries & software.

• System imaging utilizing Norton Ghost

Consulnix, Appleton, WI Jan 2001 - Jan 2005

PC Technician

• Building of Custom Designed Computer Systems & commercial and residential PC deployments.

• Personal computer and server troubleshooting performed along with hardware and software upgrades.

• Wired and Wireless Networking Configuration.

Foth, Green Bay, WI Apr 2005 - June 2005

Field Technician

• Contracted for temporary project performed at multiple sites.

• Installed computer coded bar code labels on US Postal shipping containers.

• Utilized bar code scanning devices to ensure accuracy and readability.

Radio Shack, Appleton, WI July 1999 - Feb 2003

Sales Associate

• Retail sales and various office duties.

• Helping customer understand current technology.

REFERENCES:

• Paul Vidas - 920-***-****

• Garrett Meiers - 920-***-****

• Nicole McKeefry - 920-***-****

• Charles Boesen - 920-***-****

• Rick Stensrud – 612-***-****

Contact this candidate