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Customer Service Manager

Location:
La Porte, TX
Posted:
October 01, 2014

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Resume:

ACKEEM J. BALL

**** ******** **. *** ***

acf7w1@r.postjobfree.com

Houston, Texas 77081

Phone: 713-***-****

SUMMARY: General Manager with proven track record in building established

and new businesses, developing and delivering upon aggressive strategic and

financial goals, and exceeding expectations. I have delivered results

through exceptional strategic, organizational, team building, and problem-

solving skills.

QUALIFICATIONS

Hotel Management, Restaurant management, Retail management,

Accounting, Business management and customer service

EDUCATION

1995. High School Diploma, L.E. Rabouin High School New Orleans,

LA

1998-2003 Accounting and Business Administrations, GPA 3.90,

Southern University at New Orleans

2012-present Marketing and Management, University of Phoenix

Online, GPA 4.0

PROFESSIONAL EXPERIENCE

2012-2013 Security Storage

Assistant Manager

Houston, TX

Managed storage facility with over 150 units. Acquire new

customer accounts and managed existing customer accounts.

2010-2012 Aarons Sales and Lease

Accounts Manager/ Assistant Manager

New Orleans, LA

Strategically manage the accounts department by preparing

and leading my team so that we achieve and exceed our

company's goal. Responsible for the acquisition and

maintenance of all customer accounts. . Collecting and

reselling customer agreements

2007-2010 B N Management Company

General Manager/ Regional Trainer, Days Inn New Orleans

New Orleans, LA

Managed a 142 room property with a staff on average of 35

members. I am Responsible for daily hotel operations,

along with sales, accounting, human resource, and

engineering I implemented several programs to help other

hotel managers to better manage their staff.

2005-2007 Cajun Lodging, LLC

General Manager, Best Western Inn

La Place, LA

Managed every aspect of the hotels operation, which

included but not limited to housekeeping, maintenance,

front desk, and food and beverage departments. Manage all

A/R accounts, handled inside and outside sales..

2005-2006 First Data Inc.

Senior Collector, Telecheck Corporate Division

Houston, TX

Lead a team of 10 collectors, collecting over 2.5 million

in Non-Sufficient Fund corporate checks monthly,

performing skip traces, exceeding corporate goal by 30% on a monthly basis.

Full knowledge of the Fair Debt Collection Practices Act

(FDCPA) and Fair Credit Reporting Act (FCRA)

2004-2005 Cajun Lodging, LLC

General Manager, Hampton Inn La

Place, LA

Manage all aspects of the hotels operation; professionally

handle all guest service issues, prepared forecasting

reports for upper level management and sales department.

Maximize revenue, and preparing P&L reports. Certified in

System OnQ property management system.

1999-2004 Regional Director of Operation, Tahoe Investments Inc.

New Orleans, LA

Managed a group of four retail stores each with an average

of about 14 employee per store. Responsible for all store

operations. Managed all accounts and quality assessments.

Developed and implemented training programs for all staff

including management. All stores revenue increased while

under my direction.



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