Valerie Holbert

**** ***** **

Houston, TX **091

HM: 281-***-****

Cell: 832-***-****

Objective:

To obtain a positive Customer Service/Cashier position within a company where I can utilize my

customer service skills.

Skills:

Customer Service, typing 40+ wpm, certified in MS Word 2000, Knowledge of Power Point, Excel, and

Outlook.

Uncommon ability to work well with the public and effectively deal with angry, irate and disgruntled

customers.

Employment:

Northwest Assistance Ministries July 2014 – September 2014

Sales Associate Houston, TX

Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that

they were adequate change.

Assist customers around the store that fitted their needs.

Received payments by cash, check, credit cards and automatic debit.

Issued receipts, refunds, credits and change due to customers.

Greeted customers as they came in the store.

Stocked shelves and marked prices on shelves and items.

Resolve customer’s complaints.

Answer telephone and routed them to necessary individuals.

Target October 2013 – April 2014

Sales Associate Houston, TX

Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that

they were adequate change.

Assist customers around the store that fitted their needs.

Received payments by cash, check, credit cards and automatic debit.

Issued receipts, refunds, credits and change due to customers.

Greeted customers as they came in the store.

Stocked shelves and marked prices on shelves and items.

Resolve customer’s complaints.

Levy Restaurants August 2008 – November 2013

Cashier Houston, TX

Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that

they were adequate change.

Assist customers around the store that fitted their needs.

Received payments by cash, credit cards and automatic debit.

Issued receipts and change due to customers.

Greeted customers as they came in the store.

Stocked shelves and marked prices on shelves and items.

Resolve customer’s complaints.

Dave & Buster’s November 2010 – March 2011

Front Desk/Host Houston, TX

Answered telephone and routed them to necessary individuals.

Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that

they were adequate change.

Assist customers around the store that fitted their needs.

Received payments by cash, check, credit cards and automatic debit.

Issued receipts, refunds, credits and change due to customers.

Greeted customers as they came in the store.

Stocked shelves and marked prices on shelves and items.

Resolve customers complaints.

Aramark April 2005 – May 2009

Stand Manager Cashier Houston, TX

Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that

they were adequate change.

Assist customers around the store that fitted their needs.

Received payments by cash, check, credit cards and automatic debit.

Issued receipts, refunds, credits and change due to customers.

Greeted customers as they came in the store.

Stocked shelves and marked prices on shelves and items.

Resolve customers complaints.

JoAnn Fabric Store January 2005 – May 2009

Customer Service Rep/Key Holder Houston, TX

Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that

they were adequate change.

Assist customers around the store that fitted their needs.

Received payments by cash, check, credit cards and automatic debit.

Issued receipts, refunds, credits and change due to customers.

Greeted customers as they came in the store.

Stocked shelves and marked prices on shelves and items.

Resolve customer’s complaints.

Answered telephone and routed them to necessary individuals.

Gary Job Corps May 2003 – August 2004

Data Entry Clerk San Marcos, TX

Answer telephone and routed them to necessary individuals.

Assisted customers with questions about products we offered and service we rendered.

Keyed figures and numbers into Excel spreadsheet and did other miscellaneous office work such as filing.

Education:

Eisenhower High School May 2003

Diploma

Houston

Gary Job Corps August 2004

Business Office Technology

San Marcos, TX

Certified in MS Word 2000

Data Entry Certified

Contact this candidate