LaTonya Lawson

P.O. Box ***** Little Rock, AR, **215 501-***-**** acf7vg@r.postjobfree.com

Work History[pic]

Hardlines

**/****-*******, ******, *****, TX

Handle customer inquiries, restock mechandise, clean and orangize the

store.

Customer Service Rep & Trainer

7/2003-10/2013, Old Mill Bread & Flour Company, Little Rock, AR

Handle customer inquiries, daily balancing of monetary transaction. Calm

angry customers, repair trust, locate resources for problem resolution and

design best-option solutions. Interface daily with internal partners,

operations and consumer affairs divisions. Trained all new employees.

. An unwavering commitment to customer service, with the ability to build

productive relationships, resolve complex issues and win customer

loyalty.

. Strategic-relationship/partnership-building skills -- listen

attentively, solve problems creatively, and use tact and diplomacy to

find common ground and achieve win-win outcomes.

Hampton University (Hampton's second-largest healthcare system) Hampton,

VA

Physics Research, 6/07 to 8/07

Quality-focused medical lab tech with excellent research and clinical

skills gained through hands-on experience within one of the largest health

services providers at Hampton University. Perform all laboratory tests and

procedures with expedience, calculated dosage for a radiation biology

experiment that used photons, experience counting the number of cancer

cells that survived after being irradiated.

Education & Certification

[pic]

University of Central Arkansas Conway, AR

Associate of Arts General Education May 2009

Pulaski Technical College North Little Rock, AR,

Certificate of General Studies, December 2010

Associate of Science, May 2010

. Proficient in the following computer applications and office equipment -

MS Word, MS Excel, MS Access, MS Outlook, MS PowerPoint, and Lotus

Notes.

. Course Highlights: Anatomy and Physiology, Nutrition, Development

Psychology

. Completed voluntary customer service training to learn ways to enhance

customer satisfaction and improve productivity.

References

_

Jim Berna

501-***-****

acf7vg@r.postjobfree.com

Tracy Fells

501-***-****

acf7vg@r.postjobfree.com

Sarah Hallet

501-***-****

acf7vg@r.postjobfree.com

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