Ada Miller-Blair

**** *** ***** **

Winston Salem, NC

336-***-****

acf7t5@r.postjobfree.com

CAREER PROFILE:

As a Project Manager, the attributes offers to an organization are very strong organizational skills, excellent ability to plan

and implement various methodologies to increase the efficiency of the projects. Including, excellent communication skills

and ability to gather more information through less research while budgeting projects. Additionally, the ability to

understand the technical issues, developing, recruiting staff and outline specific details.

.

KEY QUALIFICATIONS:

Excellent Managerial Skills

Business Development

Strategic Planning/PMO

Excellent Leadership Skills

Excellent Technical Knowledge

Experience with data management tools – MRP, SCM, ERP systems and Microsoft platform applications (MS Word,

Excel, Power-point, MS Project)

SharePoint 2007/2010; ProjectManager.com, AS400; Active Directory

MS Project, MS Excel, MS Word, MS Visio

EDUCATION:

BS Health Care Administration, minor in Health Information Systems- University of Phoenix, 2009- 2012

AAS Healthcare Technology, ECPI College of Technology, 2005 -2007

Six Sigma Green Belt

ITILfoundation

Project Management- Agile/SCRUM

Certified Technical Business Writer

TECHNICAL ATTRIBUTES:

Applications: Exchange, SQL, Ghost, Symantec, McFee, Active Directory, antivirus, Novell, Lotus

Notes/Domino, HTML, Java, XML, SCCM, Web Sphere, Oracle, AS400, PeopleSoft,

SAP, Linux/Unix, Sales force, CISCO Call Manager, VPN,

Hardware/ Servers, routers, switches, DNS, NAT, vlans, subnets, TCP/IP, DHCP, Desktops, VOIP,

Infrastructure: RICOH, CAT6, Fiber, VPN, Granite, Cisco, Siemens, Citrix, Checkpoint, Pix, VMware,

LAN/WAN, Autotask

Intel, HP, Dell, MAC, Lenovo, Windows 95/NT/Vista/XP/Professional/7/8

OS:

Ticketing Service Desk, Remedy, Footprints, Track-It, Web helpdesk, SugarCRM

PROFESSIONAL EXPERIENCES:

Software Onboarding Manager (Current) Charlotte, NC

Blueprint Consulting (Microsoft)

Owns the relationship with the customer, manages customer and OE escalations, reports on customer migration progress and works with

the Onboarding Engineer to keep onboarding on track. The OM is responsible for 10 to 20 customers at a time is preferred to have a

general knowledge of the Office 365 workloads.

• Contacts customer to schedule the kick-off meeting with the customer

• Drives kick-off meeting and will discuss Onboarding Scope and confi rm Preferred Path

• Provides additional technical guidance during the meeting.

• Work with the customer to assess the environment and the customer requirements and assist the

customer in running assessment tools as well as gathering information.

• Assists customer with remediation of any problems found during an assessment that may block or

h inder onboarding. I.e. AD cleanup, firewall configuration, network issues etc.

• Provide guidance based on the assessment and assist the customer with the configuration of the

O ffice 365 tenants and the migration toolset (if the customer is using the migration offer)

• Monitors the progress of all of the above onboarding activities, assists with resolving any

escalations or blocking issues that arise and reports on progress to management regularly.

• Drive the customer to move quickly and complete the onboarding process as fast as possible and

maintain high customer satisfaction

• Present implementation timelines and capabilities to new and existing clients.

• Perform document hand off from implementation to clients

• Manage peer projects/tasks to ensure deadlines are met. Responsible for more than one at a t ime.

• Tracked project deliveries using project management tools.

• Designed project documents to monitor project performance and ease of data ret rieval.

• Tracked and resolve critical issues to minimize project r isk factors.

• Directed, t rain, supervised, supported and coordinated the project staff.

Software Implementation Manager (Jan 2014-Sept2014) Winston Salem, NC

IBS, Inc.(CardioPulse; eWhiteBoard)

Provided project, technical support, guidance and implementation oversight for customize software for medical facilities, etc. Foster

strong client relations and ensure minimal disruption to business while the project is in progress. Ensure client expectations are met and

that all project deliverables are completed on time and budget.

• Communicates with clients during the implementation process.

• QA Testing by analyzing system requirements and detailed design documents to ensure that they are clearly

defined, complete and testable

• Providing various technical support to customers.

• Responsible for tracking and reporting defects, reporting progress and assisting with risk assessments.

• Improved processes in the Implementation Management organization.

• Develop and execute comprehensive implementation project plans and reports.

• Manage the implementation process for the organization.

• Present implementation timelines and capabilities to new and existing clients.

• Perform document hand off from implementation to operations.

• Manage peer projects/tasks to ensure deadlines are met. Responsible for more than one at a time while

managing the operational, financial and technological aspects of projects based on timelines and work plans.

• Identified resources required, assigned responsibilities and coordinated project staff directly and

i ndirectly to ensure successful completion of the project.

• Tracked project deliveries using project management tools.

• Designed project documents to monitor project performance and ease of data ret rieval.

• Reported on project progress and communicated relevant information to superiors.

• Tracked and resolve critical issues to minimize project r isk factors.

• Prepared the QA procedure of the project.

Directed, train, supervised, supported and coordinated the project staff.

• Communicated extensively with clients, sub-contractors and vendors to establish cordial/effective working

relationship.

• Followed up with clients to verify satisfaction.

Helpdesk/Project Manager, Dec 2012- Dec 2013 Greensboro, NC

Guilford College

• Managed risk throughout the project life cycle and made contingency plans to manage issues that pose a risk to

budget, time delivery and functionality.

• Responsible for performing detailed sessions to explain the user requirements.

• Helped team members in designs, plan and coordination with work teams.

• Developed technical specifications and diagrams using Microsoft Visio. Also MAC/Windows support.

• Provided technical supervision to project team members by communicating with the client.

• Responsible for designing the flow of project management and the task management in SharePoint.

• Managed recruitments and interviews, including planning and monitoring minor projects individually.

• Involved in analyzing and preparing a detailed summary of the data collected from all the departments required by

the project.

• Providing various technical support to customers.

• Testing, analyzing and documenting various projects.

• Keeping a track of the project by preparing monthly variance reports.

• Giving a presentation on planning, expenses and target to be achieved to the team members who will handle the

project.

• Creating and publishing online management reports for the project members.

• Identified and managed linkages and dependencies between projects.

• Prioritized the portfolio of Finance related projects and project phases.

• Provided guidance through all phases of the project life cycle.

• Configures and maintains desktops, servers, network equipment, databases, etc.

• Provides phone and desk side technical support for employees and executives

Project Leader, Dec 2011-Dec 2012 Greensboro, NC

CSC (VF Corporation)

• Responsible for managing all phases of project management including design, quality control, staffing, and budget

management

• Providing various technical support to customers.

• Handle the tasks of tracking progress of projects against testing, goals, objectives, timelines, and budgets in

SharePoint. Generates reports on status.

• Perform responsibilities of monitoring expenses to ensure within the prescribed budget

• Handle the tasks of creating persuasive presentations using MS Project, that meet the project's objective

• Perform responsibilities of managing project team by providing direction and leadership

• Conduct meetings with clients regarding project matters

• Ensured integration of projects and adjust project scope, timing and budgets, based on the needs of the

customers.

• Provided guidance through all phases of the project life cycle.

• Identified and managed linkages and dependencies between projects.

• Configures and maintains desktops, servers, network equipment, databases, etc.

• Provides phone and desk side technical support for employees and executives

Project Coordinator II, Nov 2009-Nov 2011 Winston Salem, NC

Systemtec (Wake Forest Medical Center)

• Mainly responsible for analyzing projects and other project information efficiently to help project management

team

• Responsible for preparing analytical and statistical reports and providing them to executives

• Helped the team members in collecting and maintaining project information

• Maintained a good rapport with the project management team

• Responsible for attending meetings headed by the project managers

• Prepared new policies and strategies with the managers to meet company objectives

• Responsible for handling other tasks and duties as assigned

• Testing, analyzing and documenting various HL7 interface projects. Also MAC/Windows support.

• Overseen project scope, resource requirements, budget, timeline, deliverables and milestones.

• Identified and managed linkages and dependencies between projects.

• Provided guidance through all phases of the project life cycle.

• Configures and maintains desktops, servers, network equipment, databases, etc.

• Provides phone and desk side technical support for employees and executives

VO/IP Telephony Project Coordinator Level II, May 2009- Oct 2009 Winston Salem, NC

Sapphire Technologies (BB&T)

• Served as NGN network project coordinator, gateway, and gatekeeper while maintaining the financial CISCO

VOIP (PRI T-1) and Centrex/PBX network telecommunication databases; CISCO Call Manager experience

• Comprehensive knowledge of contracts, and banking telecommunication practices

• Extensive knowledge of financial terms and principles

• Proficient in Microsoft Office Suite and has the ability to read and understand architectural drawings

• In-depth knowledge of Genesis, BTN, ISDN, VLAN,WAN, LAN, MAN, Centrex/PBX, VO/IP (PRI T-1) multi-

servers, routers, switches, DNS, NAT, subnets, TCP/IP, CAT6 and fibers. Including, Granite, Cisco, Siemens,

practices.

• Effective communicator with good leadership and project management skills

• Directed relations and technical support operations with carriers and subcarriers, while building a strong, long-

term relationship with carriers and customers.

• Coordinate, implement and distribute circuit orders and work orders to vendors with dozens of installation events

that contributed to consistently high levels.

• Self-starter needs minimum direction and was entrusted to Senior IT Manager in the immediate supervisor’s

absence.

• Provided guidance through all phases of the project life cycle while managing the telecommunication inventory

database.

Helpdesk Coordinator, Jan 2007- Apr 2009 Winston Salem, NC

Teksystems (Excel Imaging)

• Helped team members in designs, plan and coordination with work teams.

• Responsible for analyzing current software system and reporting bugs.

• Developed technical specifications and diagrams using Microsoft Visio.

• Provided technical supervision to project team members by communicating with the client.

• Responsible for testing web sites and make sure the completion of project before delivering.

• Analyzed and troubleshoot computer support problems/HL7 interfaces as well as applies knowledge of software,

hardware products and services to resolve problems of users

• Performed the tasks of providing timely and accurate technical telephone support to employees

• Handled the responsibilities of responding to incoming calls in the help desk

• Worked with software developers, system engineers and programming professionals to gather relevant

information for reporting purpose

• Created and maintained troubleshooting documentation

• Assisted Customer support engineers in designing and developing utilities for improving the support process

• Provided guidance through all phases of the project life cycle.

• Identified and managed linkages and dependencies between projects

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