Norma V. Soto

Van Nuys, CA *****

acf7sh@r.postjobfree.com

213-***-****

PROFESSIONAL SUMMARY

Administrative Assistant with experience in coordinating, planning and supporting daily operational

functions. Ability to interact with and support business professionals and senior management with

all administrative duties. Excellent oral and written communication skills, with the ability to multi-

task to accomplish goals under any time constraint.

SKILLS

MS Office, Word, Excel, Power Point Dictaphone (Express Scribe)

MS Outlook Data Entry (12,000 Num. 10,000 Alp.)

Lotus Notes Travel Foreign and domestic

Video Conferencing Bilingual

Typing 62 WPM Meeting Minutes (fast notes)

Education

April 2013 Abraham Friedman Occupational Center, Los Angeles, CA

High School Equivalency Certificate

PROFESSIONAL EXPERIENCE

Kaiser Permanente Los Angeles, California

Administrative Specialist II 01/2014 to

03/2014

I worked in Health Education Department, answering incoming calls for educational classes

and set-up referral appointments. Trained in Health Connect, Master Scheduling,

Receptionist and Cashier Handling.

VeriClaim, Inc. Los Angeles, California

Administrative Assistant 10/2013 to

01/2014

Process new insurance claims, billing/statement claims and requesting checks using

Pyramid Data Base for processing. Provide administrative support to department and

regular ad hoc assignments as needed.

Kaiser Permanente Los Angeles, California

Staffing Coordinator 08/2012 to 03/2013

Staffing Office

Works under the direction of the Department Administrator and ensures the coordination of the Master

Schedule. Created and developed the Medical Master Schedule by matching the needs of the individual

departments to the number of staff employed. I was responsible for four Units, CCU, PEDS, SSOU and

NSU. Created department unit schedules to be copied, distributed and revised, coordinated daily

staffing of departments including replacement of personnel due to earned time off leave.

Kaiser Permanente Los Angeles,

California

Administrative Specialist - Human Resources & 11/2010 to 08/2012

Recruitment Coordinator

Provide administrative support to Department Director, Manager, Consultants (5) and Staff, such

as word-processing, filing, compiling reports, and answering telephones. Arrange appointments,

meetings. Maintain grievance log and intake of employee relations issues. Regularly facilitate

scheduling meeting with Management and Union Representatives.

Meeting with Unions and consultants, fast notes taken to update grievance log.

Provide administrative support for the recruitment services function. Coordinate new hired

candidate’s package for pre-employment and health screening appointments. Inform

candidates of all documents required for new hire process. Scan all documents and create

Adobe PDF files to be uploaded into Kaiser’s employment website. Responsible for

covering receptionist area and arrange for candidates testing of the following, Monitor

Technician, Typing, Excel, Word, Power Point. Responsible for Monitor Technician tests,

taking to Education for grading and calling candidates back with results, keep monitor

technicians spreadsheet up to date.

Radiant Services/ECCG Gardena,

California

Executive Administrative Assistant – HR 10/09 to 11/09

Handle incoming calls from insurance companies and provide information regarding workers

compensation and employment development department inquiries. Provided comprehensive

support for executive level staff; scheduling meeting, and managing all essential tasks. Managed

account payable, receivable, payroll and expense reports. Use of Dictaphone and also fast notes.

Michael Levine Los Angeles,

California

Administrative Assistant - Accounting 8/08 to 2/09

Entered purchase orders into database, new product codes with detailed description and

updated changes. Printed purchased order reports, attaching to new purchase orders and

filed daily at warehouse for receiving. Entered receiving report from warehouse of

merchandise purchased into database and issued new report for back orders, and calculated

money for back orders to provide buyers with current budgeted money.

Associated Tax Relief Los Angeles,

California

Administrative Assistant– Customer Service 6/07 - 2/08

Verified new client information obtained from Sales Department. Input client information into

several spreadsheets. Prepared engagement letters and organizer to be sent to clients.

Created Power of Attorney 2848 using Tax Tools Database and sent completed forms to

CAF (IRS) unit.

The Huck Group Los Angeles,

California

Executive Assistant – Visual Consulting 9/06 - 2/07

Reported directly to CEO and founder. Provided varied complex and confidential

administrative support. Coordinated business and personal travel plans and itineraries.

Managed CEO's calendar using Outlook and set-up scheduling of meetings. Supported

office staff; keep stock of office and kitchen supplies.

I.T.S. Corporation/U.S. General Services Administration Los Angeles,

California

Administrative Assistant – Realty Department Customer Service 8/01- 5/05

Input data into system for tracking and administering real property (STAR). Act as a liaison

with clients, customers, and vendors. Processed reimbursable work authorization (RWA’s)

to recover funds from agency to pay lessor for tenant improvements and miscellaneous work

as requested. Process change of ownership documentation on leases; work with legal

counsel to complete change of ownership. Process estoppels and subordinations from

lending institutions. Processed yearly consumer price index increases to lease property

(CPI’s). Input step rent increases, new leases, superceding/succeeding leases into STAR.

Processed invoices from tenants billing and receiving.

Jet Propulsion Laboratory Pasadena,

California

Senior Administrative Group Secretary 5/98 - 6/01

Supported project manager and supercomputing technical staff of seven and network

computer security supervisor and technical staff of ten. Coordinated all aspects of travel

foreign and domestic. Prepared account payable and receivable invoices. Proof read

documents, letters and memos. Monitor the office supply inventory and order department

supplies. Coordinated seminars, presentations, scheduled meetings. Building graphics

using Visio 2000 and Photoshop 5.5. PowerPoint presentations and graphics.

References

Paul Martin, 323-***-****, Kaiser Permanente, Director of Human Resources

Tina Simmons-Parish, 424-***-****, Kaiser Permanente, Consultant

Jennifer Marquez, 951-***-****, Kaiser Permanente, Area Recruitment Manager

Carmen Badescu, 213-***-****, Wells Fargo Bank, Supervisor Loans Department

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