Emilinda Lugo-Agosto

404-***-****

acf7rz@r.postjobfree.com

Objective

I am seeking a challenging position which utilizes my Office Coordinating skills, and

extensive fund of medical knowledge and the use of my bilingual abilities with the

Spanish language as well as Medical Terminology ICD-9 coding, EMR, ECW,

Advance MD, PMR, Microsoft word, Excel, Power point programs.

My goal is to become part of a team that excels in patient care and cares for its

community.

Qualifications

Daffodil Pediatrics – 12/2013

Patient Service Representative / Referral Coordinator

Greet Patients and assist in the intake process of registration.

Verify Insurance coverage, collect co-payments made by cash, credit, check or

debit and deposit all monies at closing of day.

Translate for providers and patients that are Spanish speaking.

Scan all charts and X-ray films, incoming results and patient medical

correspondence into charts.

Process referral request by providers in a timely fashion, contact patients with

follow – up and assist in the scheduling of appointments.

Adjust/credit payments received by mail and credit the patient’s accounts.

Receive/deposit payments for medical records request and process them by

making copies and mailing out records once Medical Release form has been

signed.

Process letter request for Immigration Attorneys, Electrical cut off letters,

Medical necessity and collection of processing fees.

Piedmont Minor Emergency Care – 8/2013

Front Office Administrator

Greet Patients and assist in the intake process of registration.

Verify Insurance coverage, collect co-payments made by cash, credit, check or

debit and deposit all monies at closing of day.

Translate for providers and patients that are Spanish speaking.

Set up transportation for patients.

Scan all charts and X-ray films, incoming results and patient medical

correspondence into charts.

Adjust/credit payments received by mail and credit patient’s accounts.

Follow up on workers compensation claims.

Receive/deposit payments for medical records request and process them.

Urban Health Plan Medical Center – 08/2011-7/2013

Patient Service Representative

Greet Patients and assist in the intake process of registration, average day of 50

to 75 patients daily.

Communicate regularly with providers and assist in faxing documents, follow up

calls to patients, verify upcoming appointments.

Verify Insurance coverage, and assist in the process of arriving the patient for

their appointments.

Answer all incoming calls and properly distribute to correct individual.

Maintain a professional and friendly relationship with all patients and staff.

Collect co-pays when applicable; set up payment plans for uninsured patients.

Re/Max Prime Properties – 09/2010 – 1/2011

Front Desk Receptionist

Handle all calls on a multi-line telephone system.

Provide translation for Spanish speaking clients.

Formulate, write and implement new employee orientation manuals.

Maintenance of other pertinent websites for agent listings advertising, NY Times

leads,

Realtor.com Centralized Showings, etc.

Preparation of Purchase memos, Commission bills and general correspondence.

Summarize type and edit letters of Rental Agreements for head realtor.

Stanlou Grocery & Tobacco Wholesalers – 08/2000 - 08/2010

Warehouse Customer Service Representative

Maintained a professional and friendly relationship with over 50 clients from

large supermarkets and small privately owned businesses on a daily basis,

processed and inputted large grocery and tobacco orders in a timely fashion.

Clients verified by ID number and products by codes.

Audited returned goods to ensure resell value by inspecting condition of

package, seals,

Credited accounts and collected large amounts of payments toward purchases.

Updated accounts in a timely fashion to ensure clients buying power and keep

accounts open and updated.

Dr. Joseph Frager, M.D. - GI Specialist – 9/1997 – 7/2000

GI Medical Office Manager

Manager in planning and execution of work orders, follow up on insurance

claims, assist in collections for services rendered.

Oversee the daily operation, assist in the front office registration, obtain

authorizations, collect and deposit monies at the closing of day.

Scheduled and confirmed all office appointments and hospital surgical

procedures on a daily basis.

Secured co-payments and updated charts with insurance and demographical

information and obtained signed release and Hippa forms.

Education

Monroe College - Associates Degree 2014

80 Credits

Medical Administration/ Billing & Coding

CPR Certified August 2012

References furnished upon request

Contact this candidate